Implementation Project Coordinator - MC

Job Posting Title Implementation Coordinator

Job Description

Do you envision working for a company that has the expertise of a long-standing industry leader, but the spirit of an entrepreneur? Does the thought of making a real impact motivate and energize you? If so, HPI is the place for you. Join a team that values integrity, flexibility, loyalty, compassion and dedication—we can’t wait to meet you.

What we do:

HPI is unique. A respected industry leader that’s been serving customers for over 44 years, we’re known for our innovation and adaptability. Our experience has given us our expertise, but our forward-thinking, entrepreneurial spirit has given us our strong reputation. As a third-party administrator, we offer a suite of health and benefit solutions to employers. By joining HPI, you’ll contribute to ideas that make a real difference for employers and employees nationwide. There isn’t a challenge we won’t accept and we’re looking for people who have a passion to take it on. Not just a job—a mission.

Our commitment extends beyond our clients to our own employees. We foster a supportive and inclusive work environment where innovation thrives. By investing in our team’s growth and well-being, we ensure they are equipped to provide exceptional service. 

What you’ll do:

The Implementation Coordinator plays a critical role in supporting the successful onboarding, implementation, and ongoing administration of client benefit plans. This position serves as a liaison between clients, vendors, and internal departments to coordinate implementation activities, maintain data integrity, support operational readiness, and ensure a positive client experience throughout the implementation lifecycle. The Implementation Coordinator actively participates in client-facing meetings, gathers and documents client requirements, supports plan setup and maintenance activities, and coordinates cross-functional implementation efforts.

In this role you’ll:

• Serve as a client-facing representative during assigned implementation activities.
• Gather, document, validate, and communicate client-specific requirements and operational workflows.
• Maintain implementation documentation, timelines, action items, and status updates.
• Coordinate activities across Eligibility, Claims, Billing, Customer Service, IT, PBM, and operational teams.
• Assist with setup and maintenance of client records, benefit plans, and system configurations.
• Support vendor onboarding, data exchanges, and implementation requirements.
• Support renewals, terminations, run-out administration, audits, and operational reviews.

What you’ll bring:

Preferred Qualifications:

• Experience working with operational systems, client data management, or project coordination preferred.
• Demonstrated ability to work effectively with cross-functional and remote teams.
• Healthcare, benefits administration, insurance, or TPA experience preferred.
• Strong understanding of self-insurance concepts, including claims administration, risk management, and regulatory plan compliance.

Why choose us?

Our Benefits Package

We care about you and believe the greatest gift you can give yourself, your family, and the world is a healthy you! We offer a comprehensive and competitive benefits package to help you lead a happy, healthy life, including:

So, think you want to join the HPI team? We hope to hear from you!

You can read more about us at hpitpa.com/about-us/careers/

EEO/AA/M/F/Vet/Disability Employer