Data Center Training Facilitator

The Technical Trainer/ Training Facilitator is responsible for developing, coordinating, delivering, administering, and maintaining technical training programs that support safe, reliable, and consistent operations within a mission critical data center environment. This role supports the implementation of a comprehensive learning and development program for site operations personnel, including new hire onboarding, technical skills development, safety and compliance training support, competency verification, training documentation, qualification tracking, and refresher training.

This position works closely with site operations leadership, Client Training Coordinators, global and corporate training teams, EHS, HR, Training Representatives, and Points of Contact from functional areas such as Facilities, Site Services, Logistics, and other internal or external stakeholder groups. The role serves as the site-level training liaison, ensuring training program objectives are implemented, tracked, reported, and aligned with regulatory requirements, client expectations, company standards, and operational best practices.

The Technical Trainer/ Training Facilitator is expected to translate technical procedures, operational requirements, corporate training standards, and site-specific expectations into practical, field-ready training that supports employee readiness, procedural compliance, operational discipline, and continuous improvement.

RESPONSIBILITIES

Training Program Development

• Develop, implement, and maintain site-level technical training programs for data center operations, critical facilities, safety, and employee development.

• Create and manage training content (lesson plans, presentations, field guides, assessments, qualification checklists).

• Translate procedures, standards, manuals, and regulatory requirements into clear, practical training materials.

• Ensure training content is accurate, current, and aligned with site procedures, corporate standards, and client requirements.

• Maintain and improve training materials within LMS and approved documentation systems.

Training Calendar & Compliance

• Manage the site training calendar and ensure timely completion of required regulatory, client, and company training.

• Track certifications and recurring training (e.g., NFPA 70E, PIT, First Aid/CPR, safety programs).

• Coordinate logistics for on-site, virtual, and instructor-led training.

• Provide leadership visibility into upcoming requirements, overdue items, and compliance risks.

New Hire Onboarding

• Deliver or coordinate technical onboarding and role-specific training for new hires

• Train employees on site expectations, safety, communication, escalation, CMMS usage, shift turnover, and operational workflows.

• Track onboarding progress, qualification milestones, and readiness.

• Ensure new hires understand foundational processes before independent work.

Technical Skills Training

• Deliver or coordinate training on critical facility systems (electrical, mechanical, controls, BAS, EPMS, UPS, generators, cooling, etc.).

• Provide instruction on monitoring, rounds, alarm response, troubleshooting basics, PM support, and documentation.

• Support SOP/MOP/EOP training, emergency response, vendor-supported work, and critical operations procedures.

• Facilitate classroom sessions, hands-on demos, field walkthroughs, drills, and practical evaluations.

Collaboration with Corporate, Client & Functional Teams

• Align site training programs with global, corporate, and client standards.

• Serve as site liaison for enterprise and client training initiatives.

• Coordinate with functional training contacts (Facilities, Logistics, EHS, etc.) to identify and prioritize training needs.

• Adapt corporate materials to site-specific systems and requirements.

• Provide feedback on program effectiveness, gaps, and improvement opportunities.

Safety & Compliance Training

• Support safety training (LOTO, electrical safety, PPE, QEW, hot work, confined space, PIT, emergency procedures).

• Partner with EHS and SMEs to ensure accuracy and documentation of safety training.

• Track recurring certifications and refresher training.

• Support corrective or refresher training after incidents, audits, or performance gaps.

Competency Assessment & Qualification Tracking

• Develop and administer written, verbal, and practical assessments.

• Maintain qualification matrices, training records, certification logs, and refresher schedules.

• Track employee progress and identify those needing additional coaching or support.

• Maintain audit-ready training and qualification documentation.

LMS & Training Platform Administration

• Use LMS and training platforms to create, assign, track, and report training.

• Maintain organized training files, calendars, matrices, attendance logs, and documentation.

• Support reporting through dashboards, spreadsheets, and presentations.

• Ensure version control and updates when procedures or standards change.

Reporting & Program Visibility

• Provide recurring training reports, scorecards, dashboards, and summaries.

• Report completion status, overdue items, expiring certifications, and qualification progress.

• Analyze trends, audit findings, incidents, and feedback to identify improvement opportunities.

Procedure & Documentation Support

• Review and update procedures, job aids, checklists, and technical documents for clarity and accuracy.

• Support development or refinement of SOPs, MOPs, EOPs, escalation guides, onboarding materials, and field guides.

• Identify gaps between written procedures and field execution.

• Support standardization of training materials across teams and shifts.

Continuous Improvement & Operational Support

• Promote a culture of safety, operational discipline, and continuous improvement.

• Recommend updates to training programs based on performance issues, equipment changes, client expectations, or regulatory updates.

• Support targeted training for new processes, site changes, corrective actions, and development needs.

• Assist with cross-functional training initiatives and serve as a resource for training requirements and qualification expectations.

EDUCATION AND EXPERIENCE

• Bachelor's degree or equivalent experience managing a technical training program, training platform, learning management system, or site-level learning and development program required.

• Minimum of 3 years of experience in a critical engineering, critical facilities, data center operations, facilities management, industrial operations, utilities, manufacturing, electrical/mechanical maintenance, or related technical environment required.

• Develop and maintain positive working relationships with others at all levels of the TS organization from facility-level direct reports to executive management, as well as existing and potential customers, and external vendors and suppliers.

• Experience training, coaching, mentoring, facilitating, or evaluating technical personnel required.

• Experience working with Learning Management Systems preferred.

• Prior training experience in a military, mission critical, industrial, or technical operations environment preferred.

• Experience collaborating with corporate, regional, global, client, or cross-functional training teams preferred.

• Experience supporting regulatory, client, company, and site-specific training compliance preferred.

• Experience with technical documentation, qualification tracking, training matrices, training calendars, and competency-based training programs preferred.

KSA'S AND COOMPETNENCIES

• Strong understanding of technical operations, maintenance practices, safety procedures, field execution standards, and training program administration.

• Exceptional organizational, quantitative, analytical, and problem-solving skills.

• Exceptional attention to detail.

• Ability to approach problems logically and creatively.

• Ability to interact professionally with all levels of the organization, including facility-level employees, site leadership, executive management, customers, vendors, and suppliers.

• Strong written, verbal, and interpersonal communication skills.

• Ability to explain complex technical information clearly to employees with varying levels of experience.

• Highly collaborative, with a proven ability to build strong partnerships across operations, EHS, HR, client training teams, corporate training teams, global training teams, vendors, and functional area stakeholders.

• Strong organizational and time management skills, with the ability to balance multiple projects, training

requirements, deadlines, and competing priorities.

• Proficiency with Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, Teams, SharePoint, and related tools.

• Experience with Power Automate or similar automation/workflow tools preferred.

• Ability to create, modify, assign, and track training content within Learning Management Systems.

• Project management skills, including planning, scheduling, stakeholder coordination, follow-up, and reporting.

• Independent self-starter with the ability to work with minimal supervision.

• Ability to maintain confidentiality and handle sensitive employee training and performance information appropriately.

• Ability to support training consistency across multiple shifts, teams, and functional groups.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand, walk, sit, climb, and balance

• Ability to stoop, kneel, crouch and crawl using both arms and legs

• Ability to reach with both hands and arms

• Ability to grasp, push, and pull objects

• Ability to smell, talk and hear

• Ability to use hands and arms to reach, handle, feel, and type

• Ability to see at close and distance ranges and the ability to see and correctly distinguish color

• Ability to work inside and outside

• Willing to travel as needed

• Ability to lift equipment in small spaces without mechanical assistance, weighing up to 100 pounds

• Ability to work inside and outside