Fleet Operations Associate

%3Cdiv class=%22page__body%22 style=%22-webkit-text-stroke-width%5C:0px;background-color%5C:rgb(255, 255, 255);color%5C:rgb(0, 0, 0);font-family%5C:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size%5C:14px;font-style%5C:normal;font-variant-caps%5C:normal;font-variant-ligatures%5C:normal;font-weight%5C:400;letter-spacing%5C:normal;orphans%5C:2;text-align%5C:start;text-decoration-color%5C:initial;text-decoration-style%5C:initial;text-decoration-thickness%5C:initial;text-indent%5C:0px;text-transform%5C:none;white-space%5C:normal;widows%5C:2;word-spacing%5C:0px;%22 data-bind=%22component%5C: %24data,attr%5C: {id%5C: params.blockID + %27-wrapper-container%27,data_typeid%5C:params.metadata.type},css%5C: { %27page__body--edit%27 %5C: %24component.sectionMode() === %27edit%27}%22 id=%2216022-wrapper-container%22 data_typeid=%221008%22%3E%3Cdiv class=%22are-block block__container%22 style=%22display%5C:block;%22 data-bind=%22attr%5C: {id%5C: blockID + %27container%27, %27page-block-id%27%5C: metadata.title,data_blockKey %5C: blockID, class%5C: isScreeningPartner ? %27block__header%27 %5C: %27are-block block__container%27}%22 id=%2216022container%22 page-block-id=%22External Description%22 data_blockkey=%2216022%22%3E%3Cdiv class=%22block__content block__content--three-cols block__content--no-indent%22 style=%22box-sizing%5C:border-box;display%5C:flex;flex-wrap%5C:wrap;font-size%5C:0.93rem;margin%5C:0px 0px 10px;padding%5C:0px 0px 10px 20px;%22 data-bind=%22css%5C: %24component.cssBlockColumns%22%3E%3Cdiv class=%22block__cell block__field--wide-rich-text%22 style=%22box-sizing%5C:border-box;flex%5C:0 1 100%;margin%5C:10px 0px 0px;padding%5C:0px 25px 0px 0px;width%5C:964.6px;%22 data-bind=%22css%5C: %24component.getBlockCellCss(%24data, 0)%22%3E%3Cdiv class=%22block__field--wide-rich-text%22 style=%22flex-basis%5C:100%;%22 data-bind=%22attr%5C: {id%5C: %24data.name + %27-container%27,%0A class%5C:(%0A %24data.displayType === %27InputTextArea%27) ? %27block__field--full-width%27 %5C: %0A (%24data.displayType === %27InputRichText%27 %7C%7C %24data.name === %27descriptionExt%27 %7C%7C %24data.name === %27qualificationExt%27 %7C%7C%0A %24data.name === %27descriptionInt%27 %7C%7C %24data.name === %27qualificationInt%27) ? %27block__field--wide-rich-text%27 %5C:%0A %27block__field--edit%27}%22 id=%22descriptionExt-container%22%3E%3Cdiv class=%22oj-form-control block__field-rtfValue %22 style=%22margin-bottom%5C:5px;padding-bottom%5C:5px;vertical-align%5C:middle;%22 data-bind=%22attr%5C: {id%5C: %24data.name + %27-value%27, formFieldId%5C: %24data.name},%0A html%5C: %24component.getFieldValue(%24data)%22 id=%22descriptionExt-value%22 formfieldid=%22descriptionExt%22%3E%3Cp style=%22margin-left%5C:0px;%22%3EAt Percepta, We bring first-class service across each market we support. As a Fleet Operation Associate%26nbsp;working%26nbsp;%3Cstrong%3E%3Cu%3Eon-site%3C/u%3E%3C/strong%3E%26nbsp;in%26nbsp;%3Cstrong%3EDetroit Michigan%3C/strong%3E, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying%26nbsp;the satisfaction of being part of a unique culture.%3C/p%3E%3Cp style=%22margin-left%5C:0px;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22margin-left%5C:0px;%22%3E%3Cstrong%3EWhat You’ll Be Doing%26nbsp;%3C/strong%3E%3Cbr%3EThe Fleet Operations Associate performs back-office data management, reporting, and administrative

responsibilities

while also providing first-line customer support through phone and email.

The role

works in close, in-person collaboration with the Ford Core Fleet Team at the Dearborn-Allen Park location and serves as the first point of contact for general fleet inquiries, resolving non-portfolio matters directly where appropriate.%3C/p%3E%3Cp%3EThe role supports the Core Fleet Team by handling operational execution and customer inquiries, enabling Core Team members to prioritise direct, assigned customer relationship management. The Fleet Ops Associate does not own or manage an assigned customer portfolio. Portfolio-level, contractual, pricing, dispute, or other matters requiring account ownership must be escalated to the appropriate Core Fleet Team member..%26nbsp;%3C/p%3E%3Cp style=%22margin-left%5C:0px;%22%3E%3Cstrong%3EDuring a Typical Day, You’ll%3C/strong%3E%3C/p%3E%3Cp style=%22margin-left%5C:0px;%22%3E·%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;Consolidate, maintain, validate, and clean data across fleet systems, including Fleetio, FFM, TR database, asset inventory, MVR/Safety, and Accident Management files.%3C/p%3E%3Cp%3E· Maintain accurate customer asset, vehicle, driver, plate, group, and related fleet data, including required data housekeeping and updates.%3C/p%3E%3Cp%3E· Complete fleet administration activities, including missing TR reports, VIN decoding, custom fields, vehicle and driver updates, subscriptions, decommissioning, and group maintenance.%3C/p%3E%3Cp%3E· Perform data analysis, reconciliation, and file comparisons across fleet applications.%3C/p%3E%3Cp%3E· Generate and distribute recurring and ad hoc reports as assigned by the Ford Core Fleet Team.%3C/p%3E%3Cp%3E· Process and track assigned work queues, tickets, open issues, and customer cases through to completion.%3C/p%3E%3Cp style=%22margin-left%5C:0px;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22margin-left%5C:0px;%22%3E%3Cstrong%3EWhat You Bring to

the Role

%26nbsp;%3C/strong%3E%3C/p%3E%3Cul style=%22margin%5C:0in 0px 12px;padding%5C:revert;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22line-height%5C:1.25;%22%3EHigh school diploma or equivalent%3C/li%3E%3Cli%3E3-5 years of experience within a contact center, customer service or customer experience environment is required.%3C/li%3E%3Cli%3EPrevious administrative or operational support experience is required.%3C/li%3E%3Cli%3EPrior experience in fleet management, data processing, reporting, or a back-office administrative environment preferred.%3C/li%3E%3Cli%3EExperience working with CRM systems, particularly Salesforce, is preferred.%3C/li%3E%3Cli%3E%3Cspan style=%22color%5C:rgb(0,0,0);font-family%5C:%26quot;Times New Roman%26quot;;font-size%5C:medium;%22%3E%3Cspan style=%22-webkit-text-stroke-width%5C:0px;display%5C:inline !important;float%5C:none;font-style%5C:normal;font-variant-caps%5C:normal;font-variant-ligatures%5C:normal;font-weight%5C:400;letter-spacing%5C:normal;orphans%5C:2;text-align%5C:start;text-decoration-color%5C:initial;text-decoration-style%5C:initial;text-decoration-thickness%5C:initial;text-indent%5C:0px;text-transform%5C:none;white-space%5C:normal;widows%5C:2;word-spacing%5C:0px;%22%3EExperience with fleet systems, vehicle administration, Title %26amp; Registration, MVR/Safety, or Accident Management would be advantageous.%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22margin-left%5C:0px;%22%3E%3Cstrong%3EA little more about this role%5C:%3C/strong%3E%3C/p%3E%3Cul style=%22margin%5C:0in 0px 12px;padding%5C:revert;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22line-height%5C:1.25;%22%3E%3Cstrong%3E%26nbsp;%3C/strong%3EHours of operation are Monday - Friday%5C: %26nbsp;8-hour shift would fall somewhere in between%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height%5C:1.25;%22%3EOn-site position%26nbsp;%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height%5C:1.25;%22%3EPay rate of %2418.96 per hour%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height%5C:1.25;%22%3EHealth/Dental/Vision/Life Insurance%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height%5C:1.25;%22%3EFlexible Spending Account (FSA) and Health Savings Account (HSA)%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height%5C:1.25;%22%3E401(k)%26nbsp;%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height%5C:1.25;%22%3EVacation/Sick Time and Paid Holidays%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height%5C:1.25;%22%3ETuition Reimbursement%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height%5C:1.25;%22%3EEmployee Assistance Program%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height%5C:1.25;%22%3EEmployee Discount Program%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height%5C:1.25;%22%3ETraining and Development Programs%26nbsp;%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height%5C:1.25;%22%3EEmployee Rewards Program%26nbsp;%3C/li%3E%3C/ul%3E%3Cp style=%22margin-left%5C:0px;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22margin-left%5C:0px;%22%3E%26nbsp;%3Cspan style=%22color%5C:black;font-family%5C:Arial, sans-serif;%22%3E%3Cspan%3E%3Cstrong%3EAbout Percepta%26nbsp;%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22margin-left%5C:0px;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Arial, sans-serif;%22%3E%3Cspan%3EEstablished in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22margin-left%5C:0px;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Arial, sans-serif;%22%3E%3Cspan%3EOur values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we%5C:%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin%5C:0in 0px 12px;padding%5C:revert;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22color%5C:black;line-height%5C:1.25;margin-bottom%5C:7.5pt;%22%3E%3Cspan style=%22font-family%5C:Arial, sans-serif;%22%3E%3Cstrong%3ELead with humility%3C/strong%3E – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color%5C:black;line-height%5C:1.25;margin-bottom%5C:7.5pt;%22%3E%3Cspan style=%22font-family%5C:Arial, sans-serif;%22%3E%3Cstrong%3EService beyond self%3C/strong%3E – We serve others—clients, customers, and teammates—with care and integrity in every interaction.%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color%5C:black;line-height%5C:1.25;margin-bottom%5C:7.5pt;%22%3E%3Cspan style=%22font-family%5C:Arial, sans-serif;%22%3E%3Cstrong%3ELeave it better%3C/strong%3E%26nbsp;– We take ownership and leave every process, person, and place better than we found it.%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color%5C:black;line-height%5C:1.25;margin-bottom%5C:7.5pt;%22%3E%3Cp style=%22margin-left%5C:0px;%22%3E%3Cspan style=%22font-family%5C:Arial, sans-serif;%22%3E%3Cstrong%3EWin together%3C/strong%3E%26nbsp;– We succeed as one—celebrating, supporting, and showing up for each other.%3C/span%3E%3C/p%3E%3Cp style=%22margin-left%5C:0px;%22%3E%26nbsp;%3C/p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color%5C:black;line-height%5C:1.25;margin-bottom%5C:7.5pt;%22%3E%3Cp style=%22margin-left%5C:0px;%22%3E%3Cspan style=%22font-family%5C:Arial, sans-serif;%22%3E%3Cstrong%3EDeliver remarkable%3C/strong%3E%26nbsp;– We go beyond expectations to create bold, meaningful moments that stand out.%3C/span%3E%3C/p%3E%3Cp style=%22margin-left%5C:0px;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22margin-left%5C:0px;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22margin-left%5C:0px;%22%3E%26nbsp;%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp style=%22margin-left%5C:0px;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Arial, sans-serif;%22%3E%3Cspan%3EPercepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22margin-left%5C:0px;%22%3E#LI-Onsite%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin%5C:0px 0px 12px;%22%3E%26nbsp;%3C/p%3E%3C/div%3E%3C/div%3E%3C/div%3E%3C/div%3E%3C/div%3E%3C/div%3E