Application Analyst

Position: Application Analyst
Location: Georgetown, Kentucky
Duration: Contract
Job ID: 181223

Job Overview:
An Application Analyst is responsible for supporting, maintaining, and enhancing business applications to ensure they operate efficiently and align with organizational needs. This role involves working closely with business stakeholders, technical teams, and vendors to analyze requirements, troubleshoot issues, implement solutions, and optimize application performance. The Application Analyst will also assist with upgrades, integrations, testing, documentation, and user training to ensure applications are reliable, secure, and user-friendly.

Responsibilities:

• Serve as the primary point of contact for assigned business applications, addressing user inquiries and resolving incidents in a timely manner.
• Analyze, troubleshoot, and resolve application issues, coordinating with technical teams and vendors as needed.
• Gather and document business requirements for enhancements, new features, and integrations.
• Configure and maintain application settings, workflows, and user access according to business needs and security policies.
• Participate in application upgrades, patches, and releases, including planning, testing, and deployment activities.
• Develop and execute test plans and test cases to validate new functionality, fixes, and integrations.
• Create and maintain application documentation, including process flows, configuration details, and user guides.
• Provide end-user training, support, and guidance to promote effective and efficient use of applications.
• Monitor application performance and usage, identifying opportunities for optimization and improvement.
• Collaborate with cross-functional teams to ensure applications align with organizational standards, compliance requirements, and best practices.
• Assist with data analysis, reporting, and data integrity checks related to supported applications.
• Support change management processes, ensuring proper communication, impact assessment, and risk mitigation for application changes.

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent work experience.
• Proven experience in an Application Analyst, Systems Analyst, or similar role supporting business applications.
• Strong understanding of application lifecycle management, including requirements, configuration, testing, deployment, and support.
• Hands-on experience troubleshooting application issues and working with technical teams to identify root causes and implement solutions.
• Familiarity with databases, basic SQL queries, and data analysis concepts.
• Experience with application integrations, interfaces, or APIs is preferred.
• Ability to translate business requirements into functional specifications and application configurations.
• Strong analytical, problem-solving, and critical-thinking skills with attention to detail.
• Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Ability to manage multiple tasks and priorities in a fast-paced, dynamic environment.
• Experience with testing methodologies, test case creation, and user acceptance testing.
• Knowledge of ITIL or similar service management frameworks is a plus.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $XXX - $XXX

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com

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