Client Advocate Coordinator

• Serve as a lead staff member during assigned shifts and assist with coordinating daily operations.
• Support onboarding, training, and mentorship of new Client Advocates.
• Provide guidance and assistance to staff regarding policies, procedures, documentation, and client engagement practices.
• Assist with monitoring the completion and quality of documentation, incident reports, and service tracking.
• Facilitate shift communication by sharing updates, operational changes, and client-related information with staff.
• Assist supervisors in reinforcing policies, procedures, and documentation expectations.
• Communicate operational concerns, trends, and staffing needs to supervisors and managers.
• Model professionalism, accountability, and client-centered practices.

• Provide compassionate, client-centered support by listening, problem-solving, and assisting with daily needs.
• Offer referrals and guidance related to housing, employment, benefits, recovery, healthcare, and community resources.
• Encourage clients toward next steps in their housing plan while respecting client choice and dignity.
• Support client engagement activities, groups, services, and special programming.
• Assist with client intakes, enrollments, transfers, and exits in accordance with program requirements.

• Assist with coordinating daily shelter and drop-in center operations to ensure services run smoothly.
• Help organize staff assignments, shift priorities, and workflow needs.
• Create and maintain staff rotation schedules and monthly program calendars to support daily operations, client services, and staff communication.
• Coordinate and lead team huddles, communicate daily priorities, and ensure important information is shared across shifts.
• Support inventory management and distribution of program supplies, client resources, and operational materials.
• Assist with maintaining accurate inventory records and identifying supply needs.
• Coordinate communication between staff, volunteers, community partners, and leadership as needed.
• Assist with oversight of meal service, laundry services, client activities, volunteer activities, and other program operations.
• Support implementation of new procedures, initiatives, and quality improvement efforts.

• Respond to incidents and crises using de-escalation and conflict resolution skills.
• Support staff during escalated situations and assist in determining appropriate responses.
• Administer Narcan and other harm-reduction interventions as required.
• Complete and review incident reports for accuracy and completeness.
• Serve as a Mandated Reporter and follow all reporting requirements.
• Monitor facility safety through rounds, observations, and proactive engagement.
• Assist in ensuring shelter and drop-in center rules and policies are enforced fairly, consistently, and respectfully.

• Work closely with supervisors, case managers, housing staff, volunteers, and community partners to support client goals.
• Participate in leadership meetings, team meetings, and trainings as assigned.
• Assist with identifying opportunities to improve operations, client engagement, and service delivery.
• Support data collection, reporting, and quality improvement initiatives.
• May assist with special projects, program initiatives, and other assignments designated by the Program Manager.

• High School Diploma or equivalent.

Minimum one year of experience in shelter services, human services, customer service, or a related field.

• Demonstrated ability to take initiative and assist in leading daily operations.
• Strong customer service, interpersonal, and communication skills.
• Ability to build positive relationships with clients, staff, volunteers, and community partners.
• Ability to coach, support, and collaborate with peers while maintaining positive working relationships.
• Strong organizational, time management, and problem-solving skills.
• Ability to remain calm, professional, and empathetic under pressure.
• Skilled in conflict resolution and de-escalation techniques.
• Commitment to trauma-informed care, harm reduction, and housing-first principles.
• Experience working with individuals experiencing homelessness, mental illness, substance use, or other barriers preferred.
• Ability to accurately complete documentation and maintain confidentiality.
• Basic computer proficiency and ability to learn agency software systems.
• Flexibility to respond to changing needs in a fast-paced environment.
• Flexibility to perform additional duties as assigned.