Support Technician - IT

PURPOSE

The Support Technician - IT position purpose will be to provide local and remote support, along with troubleshooting for Baker Group’s user systems and platforms; other duties will include deploying new systems as needed. Performs related work as required.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The following duties are typical for this job. These are not to be constructed as exclusive or all inclusive. Other duties may be required and assigned.

• Provide local and remote technical support and resolve issues for company standard configurations of workstations, laptops, operating systems, software, hardware, peripherals, phones and mobile devices
• Provision and install end user PCs, Laptops, Tablets and Smart Phones
• Perform regular maintenance tasks, including installation and upgrade of software
• Respond to questions, requests, and incidents reported by users
• Document and report all service requests and outcome using internal ticketing system
• Research, diagnose, and resolve issues reported by users, and work with IT staff for more complex matters
• Work to develop an understanding of standard issues, develop and maintain documentation, identify trends, and work to improve support processes
• Accurate daily time and equipment reporting

MINIMUM EDUCATION & EXPERIENCE REQUIRED TO PERFORM ESSENTIAL FUNCTIONS

• Associates Degree in related subject, or equivalent relevant experience is required
• Knowledge or experience in supporting Windows Operating Systems (Windows 7, 8.1)
• Knowledge or experience in supporting Microsoft Office, Autodesk applications a plus
• Knowledge of Microsoft Server 2008 R2 and 2012 R2 Operating Systems a plus

MENTAL AND PHYSICAL COMPETENCIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS

• Strong customer service and problem solving skills
• Ability to multi-task and be thorough and detail-oriented
• Solid work history including excellent attendance record and superior work ethic
• Passion for technology and strong desire to work with new technologies

ENVIRONMENTAL ADAPTABILITY

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift and carry up to 50 pounds and occasionally move or life heavier materials, with assistance.
• May have occasional visits to a job site which would require periods of standing, walking and/or climbing stairs

EQUIPMENT/TOOLS

• Laptop Computer

Baker Groupis an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Baker Group will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Employer.