Print/Mail/Scan Production Associate - North Charleston, SC
Xerox
- Location
- North Charleston, South Carolina, United States
- Source
- avature
Print/Mail/Scan Production Associate - North Charleston, SC
General Information
Description & Requirements
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Overview:
- Responsible for processing engineering drawing requests for Airplane Parts Validation support for end-user customers for a large aerospace company.
- Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets
- Works as part of the service delivery team (Delivery Operations) that is dedicated to supporting our customer, the Boeing Company
The candidate will focus on the following:
- Delivering service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)
- Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)
- Contributing to service transformation and business growth (KPI: Further profitable service revenue)
General:
- Acquires skills to build knowledge from foundational to complex
- Work builds from routine to complex which may require problem-solving skills
- Direct interface to local customer contact
Primary Responsibilities:
- Responsible for processing drawing requests for end users
- Responsible for validating requestor permissions for drawing access
- Responsible for coordinating the resolution of image issues submitted through helpdesk system
- Responsible for locating requested drawings and the associated distribution of those drawings to the requestor.
Candidate Qualifications & Experience:
- Experience in customer-facing role
- Strong computer skills
- Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities
- Good communication skills
- Adherence to assigned work schedule and attendance guidelines
- Substantial growth opportunities for future career development within a supportive and collaborative company culture.
- Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
- Paid time off, plus holidays and personal days.
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Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at https://www.xerox.com/en-us/jobs/connection and explore our commitment to connection and belonging! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxTARecruiting@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
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