Docucare Associate - Washington, DC
Xerox
- Location
- Washington, District of Columbia, United States
- Source
- avature
Docucare Associate - Washington, DC
General Information
Description & Requirements
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Overview:
Xerox is seeking an experienced Docucare Associate to join our Service Delivery team in support of one or more customer accounts. This role is ideal for a service-focused professional who thrives in a fast-paced environment and is committed to operational excellence, customer satisfaction, and continuous improvement. The successful candidate will help deliver services that meet SLA commitments, support productivity improvements, and contribute to business growth. An active Secret Clearance is required for this position.What You’ll Do:
- Deliver high-quality service in accordance with customer SLAs and Statements of Work
- Perform preventative maintenance on customer equipment and replenish consumables as needed
- Complete first-level repairs and escalate issues for advanced maintenance and technical support
- Maintain accurate activity logs, including on-site parts inventory and service records
- Support a clean, organized device environment while promoting knowledge sharing and mentoring peers
What You Bring:
- Active Secret Clearance required
- Considerable work experience in service delivery, device support, or a related customer-facing technical environment
- Strong problem-solving skills and the ability to complete a variety of assignments with limited supervision
- Specialized or multi-skilled experience developed through job-related training
- A strong commitment to service quality, customer satisfaction, and ongoing professional development
Why Join Xerox:
- Be part of a team focused on service excellence, transformation, and customer value
- Contribute to meaningful business outcomes through productivity and service improvements
- Grow your skills through training, coaching, and development opportunities
- Work in a collaborative environment where experience and mentorship are valued
- Join an organization recognized for innovation, customer support, and operational excellence
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at https://www.xerox.com/en-us/jobs/connection and explore our commitment to connection and belonging! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxTARecruiting@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
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