Lead Processor Stores

Job Summary: The Store Lead Merchandise Processor assists the Store Management Team with the essential support in overall operations, excellent customer service and sales floor functions.

Responsibilities:

• Ensure that quality customer service is presented and provided by employees in a timely and courteous manner to all customers, donors and other employees.
• Direct daily work with Store Merchandise Processor’s in attaching price tags to clothing and wares and cleaning wares, to meet preset production and sales goals for the store.
• Ability to assist and have flexibility in the overall daily operations within the store.
• Responsible for accepting donations brought to store and providing receipts.
• Communicate with the Store Management Team the needs from the D.C. to ensure production and sales goals will be met.
• Follow all policies in the Production Manual.
• Collect all found monies and donated jewelry daily. Monies must be turned into the manager with the name of employee. The jewelry is sent back to e-collectibles with appropriate paperwork filled out and email appropriate individuals.
• Any other assignments designated by Store Management Team.
• Ensure that store and surrounding premises are kept clean and free of safety hazards, and that safety procedures are understood and followed by all store employees.
• Ensure compliance with all GWSN policies provided in the Team Member Goodwill Guidebook, GII standards, and safety and security regulations.

• Adhere to all GWSN Retail Manuals, handbooks, policies and procedures.
• Crosstrain and be proficient in every production department in order to train new processors and fill in when necessary.
• Ensure Processors and work stations are stocked with approved supplies.
• Assist management staff with QQP (Quality-Quantity-Price) checks.
• Ensure all Processors complete Floor Work each day for one hour. Complete Floor Work audits daily to ensure Floor Work processes are followed to company standards.

Requirements:

• Minimum of 1-2 years of supervisory retail experience.
• Must possess strong interpersonal skills through command of the English language in order to work with customers and employees.

• Must be able to work in open warehouse environment being exposed in various weather and temperature conditions to include extreme heat, humidity and cold.
• High school/ GED completion.
• Ability to follow verbal instructions and to work as a team member.
• Must be able to read and write.
• Must be able to continuously perform repetitive work, at a set pace.

• Must exhibit a high level of integrity and business ethics.
• Requires a high level of adaptability and flexibility.
• No record or disclosure of criminal conviction within 7 years from date of application that indicates a tendency towards theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior.
• Must provide proof of identification and eligibility to work in the United States of America.
• Must meet qualitative and quantitative performance standards as established by the company.

• Must be fluent in English; bilingual a plus.

Physical Factors:

Lift/Carry: 50 lbs. Push/Pull: 100 lbs.

Environmental Factors: Due to the donation of materials, dust and animal hair may be present in the warehouse/backroom throughout the year. Position is generally standing or walking. Some bending, kneeling and lifting is required when dealing with merchandise or donations. Work at times can be conducted in an outdoors environment where no cooling or heating will be available. Exposure to heat, cold, dust and sometimes humidity is a possibility.