Intake Worker Temp- Energy Program

Job Purpose This position is a temporary position providing additional support with Crisis Intervention, Low-Income Emergency Home Energy Assistance program. In this position, the Intake Worker will be interviewing customers to determine eligibility for heating, cooling, and emergency assistance. This position is a temporary, part-time position. Hours may be up to 39 hours per week during peak season. Hours will typically be within a Monday-Friday 8-5 p.m. schedule.

Responsibilities

Responsible for face-to-face interviews with customers applying for Emergency Assistance Program and Emergency Assistance. Responsible for ensuring proper and appropriate customer service is provided at all times. Responsible for arranging and organizing records, reports, files and other documents into a defined sequence.

Qualifications

Education & Experience: A high school diploma or equivalent required. One or more years of customer service experience. Computer Skills: Basic experience and knowledge of Microsoft Office products, Word, Excel, Access and Outlook. License/Credentials: Bilingual in Spanish, preferred. Skills & Abilities COMPETENCY STATEMENTS: • Accountability - Ability to accept responsibility and account for his/her actions. • Accuracy - Ability to perform work accurately and thoroughly. • Attention to Detail – Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. • Autonomy – Ability to work independently with minimal supervision. • Confidentiality – Ability to distinguish confidential information and maintain the sensitive nature of the information. • Communication, Oral - Ability to communicate effectively with others using the spoken word. • Communication, Written - Ability to communicate in writing clearly and concisely. • Customer Oriented - Ability to take care of the customers' needs while following company procedures. • Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. • Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace. • Initiative – Ability to do more than is required or expected, completes tasks that no one has requested. • Judgment – Ability to use good judgment and discretion as it relates to interpreting policies and procedures. • Multitasker – Ability to multi-task in a fast-paced environment. • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. • Relationship Building - Ability to effectively build relationships with customers and co-workers. • Safety-Minded – Creating a safe work environment; managing risks; reducing exposure liabilities. • Time Management - Ability to utilize the available time to organize and complete work within given deadlines. PHYSICAL DEMANDS: N (Not Applicable) Activity is not applicable to this position. O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day) F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs./day) Physical Demands Stand F Walk O Sit F Manually Manipulate O Reach Outward O Reach Above Shoulder O Climb O Crawl O Squat or Kneel O Bend O Talk/Hear C See C Taste/Smell N Lift/Carry 10 lbs. or less F 11-20 lbs. F 21-50 lbs. O 51-100 lbs. O Over 100 lbs. O Push/Pull 12 lbs. or less F 13-25 lbs. F 26-40 lbs. O 41-100 lbs. O Other Physical Requirements •Vision (Near, Distance, Peripheral) WORK ENVIRONMENT: Office Environment