IT Technician I (Nonprofit)

Title: IT Technician I

Location: Bellevue WA (Travel locally to other Hopelink Sites)

Work schedule: Full time 40 hours per week, Monday-Friday onsite with core daytime business hours

Posting closes: December 18th 2026

Who we are: Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities. We are the largest nonprofit in North and East King County.

Make an impact in your community! Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all.

Join us!

Hopelink programs work in tandem to fill gaps, supporting each family or individual’s unique needs. These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation (NEMT), Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities.

To learn more, go to https://www.hopelink.org/

The career opportunity:

The IT Technician level I provide Microsoft support for Agency computer systems. Installs and maintains computer operating systems, hardware, peripherals, and software; provides support for the Genesys Cloud phone system administration.

Provides entry level desktop support for end users of all technical levels using patience and excellent troubleshooting skills. Provides Byte Tickets support in person, traveling to various Hopelink sites, or supports remote users virtually. End users are in a nonprofit setting, needing IT Expertise for technical support. The IT team at Hopelink serves the employees who in turn serve our community.

What qualities we are looking for: We’d love to hear from you. So, if you are interested in this position, but don’t meet every single point on this job posting, please still get in touch. We would be happy to connect and see if you could be a great fit. We offer paid training!

• Provides entry level desktop support for end users of all technical levels using patience and excellent troubleshooting skills.
• One-year technical troubleshooting work experience with Microsoft based programs in a non-technical user setting.
• Working knowledge of Microsoft Office 365, Competent with Microsoft Server basic system administrative tasks, i.e. creating user accounts and setting up email profiles.
• Ability to work effectively with and provide IT support to a diverse internal staff.
• Diagnose and resolve desktop computer problems, which include hardware, operating systems, software applications, memory management, printers and router/modem/VPN/Broadband firewall configurations.

Examples of what you will be doing:

• Information data and Byte requests must document and respond to requests for IT service and reported problems.
• Resolves network, system, and applications issues when possible. Refer escalated issues as appropriate to Senior System Administrator.
• Has an ability to listen for understanding and de-escalate challenging computer needs as they arise.
• Answers questions regarding support offered within IT scope of work.
• Regular work tasks involve moving items weighing up to 50 pounds, occasionally.
• This job operates in a professional office environment. Work tasks involve setting up sit/stand desks, installing computer equipment, and running cables in a cubicle or office environment.
• Develop skills utilizing a patient, trauma informed approach, with the goal of supporting our internal staff with technology.

How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.

• Compensation: $28 per/hour
• Up to 10 paid vacation and sick days annually and 10 paid holidays,
• Plus, up to 7 paid float days available to use immediately; dependent on hire date and hours/week
• Medical, Dental, and Vision benefits after 1 month waiting period
• Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
• Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
• Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
• Annual Performance Reviews with Merit Increase Opportunities

Hopelink values:

Growth & Human Potential

Relationships Built in Trust

Culture of Belonging

Quality of Our Work

Community-Centered

Fiscal & Data Stewardship.

Hopelink is a Fair-Chance Employer. We conduct post-offer, role-related screening for all positions in compliance with applicable law. Prior involvement with the justice system does not automatically disqualify an individual from employment.

We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included. Home Page - Hopelink