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SNAP Pathways Navigator

d1dc3040-29d9-4c2f-804d-1cf6f4ac31b8

Location
Providence, RI
Compensation
45825.00 to 57281.00 (USD) Annually
Source
adp

United Way of Rhode Island

Job Description

SNAP Pathways Navigator


Job Title

SNAP Pathways Navigator

Salary Range

$45,825.00 - $57,281.00; current salary $48,750.00

Business Unit

Policy and Community Impact

Home Department

Innovation & Community Outreach

Worker Category

F – Full Time

FLSA Code

N – Non-exempt

EEOC Job Classification

5- Administrative Support Workers

Standard Hours

75 hrs. bi-weekly

Pay Grade

1

Grant Funded Date

10/1/2026 – 9/30/2027 DHS

Reports To

Senior Director, Innovation & Community Outreach


About United Way of Rhode Island

United Way of Rhode Island has stood alongside the people of Rhode Island for nearly 100 years—connecting neighbors, mobilizing resources, and driving solutions to our state's most pressing challenges. As we approach our next century of service, our Strong Rhode Island strategic framework carries that legacy forward with focus, humility, and determination.

Our vision is that every Rhode Island family is economically stable, with access to opportunity, support, and the power to shape their future. Our mission is to invest in community-led solutions that build economic stability, support strong families, and drive racial equity so every Rhode Islander can thrive.

We organize our work around a clear goal: to ensure every Rhode Island family is economically stable and thriving. Strong Families is our North Star, and it is supported by two strategic enablers—Strong Nonprofits and a Strong United Way—with equity embedded throughout. We define family broadly: relatives, chosen family, friends, neighbors, and the support systems that help people meet today's needs and build tomorrow's opportunities.

We use the ALICE framework (Asset-Limited, Income-Constrained, Employed) to reveal the economic and community conditions of people who are struggling financially and to drive the change needed to create financial stability. Nearly one in three Rhode Island households earns above the federal poverty level but still cannot afford essentials like housing, childcare, food, transportation, and healthcare. These are the neighbors—childcare workers, retail staff, healthcare aides—who hold our communities together but live one emergency away from crisis.

We center racial equity because race still shapes who has access to opportunity in Rhode Island. These gaps are not accidental—they stem from long-standing policies and practices. We also recognize that many people face compounded disadvantages connected to sexual orientation, gender identity, disability, income, and other factors. By centering racial equity and working to change the systems that hold people back, we aim to remove barriers and expand opportunity for everyone.

Learn more at https://www.unitedwayri.org/

Position Summary

The SNAP Pathways Navigator plays a central role in United Way of Rhode Island's volunteer engagement and compliance model, supporting Rhode Islanders, particularly SNAP Able-Bodied Adults Without Dependents (ABAWDs), in meeting federal work and training requirements through safe, meaningful, and properly documented volunteer activities. This position works across both sides of the program: guiding participants through intake, orientation, and opportunity matching, while also working with community-based organizations to streamline, receive, and document volunteers.

This is one of two SNAP Pathways Navigator positions carrying identical responsibilities. The two Navigators work collaboratively to expand safe, verified volunteer opportunities statewide, support benefit retention, and strengthen Rhode Island's broader volunteer infrastructure in partnership with RI DHS, SNAP E&T, and community-based organizations.

Key Responsibilities

Participant Support & Volunteer Navigation

  • Provide information and navigation for SNAP ABAWD participants, including light screening, assessment of skills/interests/barriers, and explanation of allowable volunteer activities and documentation requirements.
  • Assist participants with volunteer platform registration and documentation and hour-tracking.
  • Assist participants with navigating volunteer opportunities based on proximity, accessibility, schedule, and potential to build transferable skills.
  • Assist participants with connecting to volunteer opportunities, and provide participants with referral to resources (transportation, legal aid, food pantries, VITA, utility assistance) through the resource navigation network.

Host-Site Coordination & Technical Assistance

  • Work with community-based organizations to identify volunteer capacity, onboarding needs, and training or screening gaps.
  • Alongside community-based organizations, identify barriers to volunteering and volunteer capacity.
  • Provide technical assistance to host sites on posting and updating opportunities, timekeeping, and verification processes.
  • Incorporate findings from the EOHHS volunteer capacity assessment into host-site recommendations and statewide infrastructure planning.

Training & Engagement

  • Deliver participant training (virtual and in-person) on accessing opportunities, platform navigation, required documentation, and benefit-compliance rules.
  • Deliver organizational training on how volunteering supports benefit compliance, participant recruitment, and referral pathways.
  • Support coordinated outreach and recruitment with state agencies, community organizations, and workforce/training providers, including informational sessions and lunch-and-learns.

Data, Platform & Compliance

  • Use the volunteer management platform for participant/agency registration, opportunity posting, time tracking, and report generation.
  • Maintain accurate, timely documentation to support SNAP eligibility and reduce administrative burden.
  • Track and report on participation, hours, and outcomes in line with program KPIs (e.g., participants assisted, total volunteer hours, reduction in benefit loss due to noncompliance).

Collaboration & Partnerships

  • Collaborate with RI DHS (especially SNAP E&T), AmeriCorps, City Year, RI Community Food Bank, RI DLT, and other partners on training, capacity-building, and referral coordination.
  • Participate in monthly coordination meetings and contribute to quarterly reporting on program performance, participation data, and host-site capacity-building.

Personalized Justice, Equity Diversity & Inclusion (JEDI) Pathways Journey

Every UWRI employee utilizes the JEDI Pathways Framework to identify and commit to professional growth and development. In this role, that includes:

  • Develop and implement a personalized JEDI Growth Plan with your supervisor that establishes baselines and tracks growth across the three JEDI domains, two spheres of influence (interpersonal and within UWRI/sociopolitical systems), and your level of practice (Emerging, Developing, Practicing).
  • Complete the annual JEDI self-assessment honestly and use it to identify priorities for ongoing learning and growth.
  • Participate in annual JEDI training, monthly learning and reflection opportunities, and at least one quarterly teach-back of a JEDI learning experience.
  • Engage with UWRI JEDI initiatives such as the Equity Challenge, Employee Resource Groups (ERGs), the Heritage and Professionals group, and the Culture, Equity and Strengths Committee (CES).
  • Participate in community, state, or national JEDI growth opportunities (including United Way Worldwide) as relevant to your role.

Our Core Values

Every member of Team United is expected to embody and act in alignment with our five core values. These values shape how we treat callers, how we support one another, and how we show up for and with the community.

Courage

We take bold action in pursuit of a better future.

Integrity

We act with honesty, consistency, and accountability.

Collaboration

We build trust and shared success through partnership.

Equity

We center equity in our choices, practices, and priorities.

Learning

We are curious, reflective, and always growing.


How You Show Up: UWRI Values & JEDI Orientations in Action

In addition to the responsibilities outlined above, your role includes consistently showing up in ways that demonstrate the UWRI values and the aligned JEDI orientations. Successful Volunteer Coordinators will build and grow foundational skills across all three domains of the UWRI JEDI Pathways Framework, grounded in our core values. Examples of how the values and orientations come alive day to day in this role:

Courage

  • Shows courage by supporting individuals through difficult transitions off ABAWD waivers, and by having direct, honest conversations with host sites about readiness and capacity.

Integrity

  • Acts with integrity by maintaining accurate, verifiable documentation of volunteer hours and compliance activities, and by giving participants honest, judgment-free guidance.

Collaboration

  • Builds collaboration by working across state agencies, community-based organizations, and internal teams to coordinate placements, training, and referral pathways.

Equity

  • Centers equity by removing barriers to volunteer access — offering flexible scheduling, plain-language materials, and interpretation support — so all participants can meet requirements safely.

Learning

  • Demonstrates learning by staying current on SNAP work-requirement rules, refining processes based on early implementation, and incorporating host-site feedback and assessment findings into ongoing practice.
  • Implement 70/20/10 activities in your annual Goal & Growth plan, including personal and team reflections, individual and shared learning, and integration of learning into practice.

Knowledge, Skills & Abilities

  • Experience in volunteer management, case management, workforce navigation, or community outreach.
  • Familiarity with SNAP work requirements, ABAWD rules, or public benefits systems a plus.
  • Experience working with community-based organizations, including assessing organizational readiness and capacity.
  • Strong organizational skills; able to manage a caseload of participants and a portfolio of host-site relationships simultaneously.
  • Comfort with volunteer management or CRM platforms (e.g., Galaxy Digital), Microsoft 365, and Asana; experience with data tracking and report generation.
  • Strong verbal and written communication skills; ability to deliver training to individuals and groups.
  • Bachelor's degree or equivalent training/experience in social work, human services, workforce development, or a related field preferred.
  • Valid driver's license and willingness to travel to community locations and host sites across Rhode Island.
  • Commitment to United Way of Rhode Island's mission and values.
  • Certifications (if not already held, training provided): Inform USA Certification; Inform USA Recertification (every two years).

Compensation & Benefits

Salary

Competitive, commensurate with relevant experience and skills, and within the budgeted range of $45,825.00 - $57,281. Current salary $48,750.00.

Benefits

Comprehensive benefits package for those meeting agency threshold, including healthcare, dental, and vision coverage; flexible spending account; retirement match; and more.

Work–life balance

37.5-hour standard workweek; if you meet the agency benefit threshold, you annually earn prorated paid leave, floating holidays, personal days, and sick days. Workflow design includes time for reflection, learning, and unpredictable tasks.

Learning & development

Individual and collective programs supporting organizational and career growth, including CliftonStrengths® by Gallup, the JEDI Pathways Framework, AIRS certification, and ongoing learning offerings.

Working Conditions & Physical Requirements

This role is based at United Way of Rhode Island's office at 50 Valley Street, with regular travel to community locations and host sites across Rhode Island as needed. Reasonable accommodations are available and can be requested at any time during the hiring process or employment.

A typical shift

Splits time between office-based work at 50 Valley Street — platform management, documentation, scheduling, and reporting — and field-based work at host sites and community locations, including participant intake, host-site visits, and training delivery.

Office tasks

Manages participant records in CRM platform; prepares KPI and compliance reports; coordinates schedules and communications using Microsoft 365 and Asana.

Schedule & setting

37.5-hour standard workweek, based primarily at 50 Valley Street with travel to community locations and partner sites as needed; occasional evening or weekend hours may be required for trainings or informational sessions.

Emotional & cognitive demands

Supports participants navigating benefit-compliance requirements and systemic barriers with patience and discretion; balances relationship-based fieldwork with independent program coordination and documentation.

Equal Opportunity & Disclaimer

United Way of Rhode Island is an equal opportunity employer. We strongly encourage members of traditionally underrepresented communities to apply, including Black, Indigenous, and other people of color; LGBTQ+ individuals; people with disabilities; and people with lived experience of the issues we work to address.

This job description is intended to convey the essential functions of this position. It is not an exhaustive list of skills, duties, responsibilities, or working conditions associated with the role, and it may evolve as the needs of the community and the organization change.


Employee Acknowledgment

By signing below, I acknowledge that I have read and understand the responsibilities, competencies, behaviors, and expectations described in this job description. I understand that this role requires active and ongoing commitment to learn and integrate JEDI concepts and practices. I commit to embodying UWRI's core values—Courage, Integrity, Collaboration, Equity, and Learning—in my work with colleagues, partners, and community members.

_______________________________ _______________________________

Employee Signature Supervisor Signature

Date: _____________________ Date: _____________________

Uniting our community and resources to build racial equity and opportunities for all Rhode Islanders.