Account Executive
8092aa3b-4a3d-4d80-af94-174d7f8c8c9e
- Employment type
- Reg Full Time
- Compensation
- 100000.00 to 120000.00 (USD) Annually
- Source
- adp
Account Executive
Department: Sales
Reports To: Sales Leadership
FLSA Classification:
Position Type: Full-Time
Travel: As required
The Account Executive is the primary commercial relationship owner for an assigned portfolio of NewBold/Spencer enterprise customers. This role is accountable for client retention, account growth, share of wallet, and strong executive relationships across retail, QSR, hospitality, and other distributed technology environments. The Account Executive develops proactive account plans and works closely with delivery teams to address client needs. In partnership with the Director, Managed Services Sales, the Account Executive identifies opportunities to turn transactional hardware and deployment relationships into profitable, multi-year-services contracts.
KEY RESPONSIBILITIES- Account Ownership and Growth: Own client relationships, account strategy, annual growth plans, revenue forecasts, and margin performance for assigned customers. Identify whitespace and cross-selling opportunities in field services, deployments, depot, lifecycle, hardware, and recurring services.
- Executive Relationship Management: Build relationships with IT, operations, procurement, and business leaders; map stakeholders and buying centers; engage executive sponsors; and position NewBold/Spencer as a long-term technology services partner.
- Strategic Account Planning: Maintain account plans with growth priorities, competitive position, technology roadmap, upcoming refreshes, opportunities, risks, and next actions. Lead regular internal account reviews and client quarterly business reviews.
- Commercial Execution: Qualify client requirements; coordinate quotations, SOWs, pricing, renewals, and proposals with Sales, Operations, Solution Design, and Finance; manage customer-facing commercial communications and approved negotiations.
- Managed-Services Collaboration: Jointly discover recurring opportunities with the Director, Managed Services Sales. Introduce the specialist to key decision-makers, share account insight, participate in solution design and deal strategy, and help secure customer commitment. Retain overall account ownership while the Director leads complex MSP pursuits.
- Service Governance and Retention: Partner with Operations and Customer Success to monitor satisfaction, service-level performance, escalations, and corrective actions. Coordinate customer communications and resolution plans; Operations remains accountable for service delivery.
- Financial Stewardship: Understand account revenue, gross margin, pricing, and contract performance. Work with Finance to resolve material billing disputes and payment issues; Finance retains ownership of invoicing, collections, and credit decisions.
- CRM and Forecasting: Maintain accurate contacts, account plans, opportunities, contract dates, next steps, and forecasts in the company CRM. Use account-level data to prioritize profitable growth.
The Account Executive owns the overall customer relationship and account-level growth. The Director, Managed Services Sales is the specialist responsible for shaping, pricing, and closing complex multiyear recurring-services opportunities. Both jointly qualify and pursue MSP opportunities, with clear deal ownership, coordinated client engagement, and agreed sales-credit rules. Operations owns delivery and SLAs; Finance owns billing and receivables.
MINIMUM QUALIFICATIONS- Experience: 5+ years in enterprise account management, strategic sales, or commercial client management in IT services, field services, managed services, systems integration, or distributed technology solutions.
- Industry Knowledge: Experience selling or managing technology services for multi-location retail, QSR, hospitality, or comparable enterprise customers. POS, payment devices, AIDC, and related infrastructure experience is preferred, not mandatory.
- Commercial Capabilities: Evidence of account expansion, retention, opportunity qualification, negotiating SOWs, revenue and gross margin management, and developing customer relationships at multiple organizational levels.
- Collaboration and Execution: Strong consultative communication, executive presentation, issue management, analytical, and cross-functional coordination skills. Comfortable leading account reviews and partnering with specialists without duplicating responsibilities.
- Systems Proficiency: Proficiency with CRM tools, Microsoft 365, and reporting/forecasting.
Bachelor’s degree or equivalent relevant experience.
KEY PERFORMANCE INDICATORS- Account Growth: Year-over-year revenue and gross profit growth within assigned accounts; achievement of approved account plans.
- Customer Retention: Revenue retention, renewal outcomes, relationship health, and proactive risk mitigation.
- Pipeline and Whitespace: Qualified account-level pipeline, opportunity conversion, and penetration of additional services.
- Managed-Services Contribution: Qualified MSP opportunities developed jointly and recurring ARR closed with the specialist; transparent shared credit.
- Account Discipline: Timely business reviews, stakeholder coverage, accurate CRM records, and forecast quality.
Develop actionable growth plans for all assigned strategic and key accounts; establish executive relationships and a consistent business-review cadence; surface a measurable pipeline of deployment, lifecycle, and managed-services opportunities; deliver agreed account revenue and gross margin targets; and build a productive joint-selling rhythm with the Director, Managed Services Sales.
WORKING CONDITIONSFull-time role with business travel and flexibility for customer and operational needs.
EQUAL EMPLOYMENT OPPORTUNITYNewBold Technologies is an equal opportunity employer and considers applicants without regard to protected characteristics under applicable law. FLSA classification will be confirmed by Human Resources based on final duties and applicable law.