Medical Receptionist

$15–$17/hour · Full-time · Jackson, TN · No medical office experience required

Is this you?

You're the friendly, calm person people are glad to see: maybe from retail, a restaurant, a call center or a front desk somewhere else. You like helping people and you want steady weekday hours doing work that matters. People have joined us from gas stations, 911 dispatch centers and a veterinary clinic. We'll teach you the medical side.

Our Jackson clinic

You'll work at our main clinic at 221 Sterling Farm Dr, Jackson, TN 38305, home to our physicians, advanced practice providers, billing and lab teams. Clinic hours are Monday–Friday, 8:00 AM–5:00 PM.

A day with us

You open the doors, return the morning's voicemails and greet patients by name as they come in, many of them regulars. You check them in, make sure their insurance is up to date, schedule their next visit and help them leave knowing what's next. When the phones get busy, your team has your back.

What you'll do

• Greet patients and answer phones in a friendly, professional way
• Check patients in and out, and schedule and confirm appointments
• Create new patient charts and keep insurance information up to date
• Scan insurance cards and fix insurance errors flagged by billing
• Return voicemails and route messages, keep the front desk stocked, and protect patient privacy (HIPAA)

AI in your day

We're gradually adding AI tools that help read and sort incoming faxes and referrals, so less of your day goes to paperwork and more goes to the people in front of you and on the phone.

What you need

• High school diploma or equivalent
• A friendly, patient manner and comfort on a computer
• Reliable and on time

We'll teach you: medical scheduling, insurance and our systems.

Schedule

Monday–Friday during clinic hours.

Pay and benefits

$15–$17 per hour based on experience.

• Health insurance: we pay up to $500/month, starting the 1st of the month after you start
• Dental and vision: 100% paid by us
• 401(k) with a 3% employer contribution after six months
• 1 week paid time off in year one (grows after that) plus 1 week sick leave you can use for family
• Short- and long-term disability after one month, and a $50,000 life insurance policy

How we use AI here

Our care is delivered by people: physicians, advanced practice providers, nurses, medical assistants, scribes and front-office staff. We're gradually adding AI tools to support that team. They help our scribes produce more complete, higher-quality notes and help our providers be more thorough. You'll be trained on these tools as they arrive, and learning to work with them is a skill you'll keep for your whole career.

Our commitment: we use AI to make jobs better and help our people grow, not to replace them.

Who we are

The Kidney Experts is a physician-led kidney care practice with clinics in Jackson, Dyersburg, Union City and Covington, Tennessee. Our mission is to keep patients' kidneys working as long as possible so fewer people ever need dialysis. Big expertise, small-town heart: we bring specialist care to our communities and treat every patient like family.

How to apply

Apply here in a few minutes; no cover letter needed. You'll then take short online assessments (work style, problem solving and, for some roles, computer skills). We weigh these alongside your resume, so a light resume doesn't rule you out. A person reviews every application and makes every hiring decision.

The Kidney Experts, PLLC is an equal opportunity employer. We welcome applicants of all backgrounds.