Desktop Support Specialist

Position: Desktop Support Specialist

Compensation: $40 - $43 /hour, depending on experience

Location: Kansas City, Missouri

Inceed has partnered with a great company to help find a skilled Desktop Support Specialist to join their team!

This is a great opportunity for a hands-on IT professional who enjoys solving problems, supporting end users, and keeping operations running smoothly. This opportunity offers the chance to work on-site with a collaborative team, support a busy office environment, and make a meaningful impact through responsive technical support.

Key Responsibilities & Duties:

• Provide daily IT support via phone, email, walk-ups, and ticketing.
• Track and update all end-user support activity in the ticket system.
• Communicate issue status clearly and consistently to end users.
• Escalate complex issues to internal or external support resources.
• Maintain accurate inventory of office IT equipment.
• Reimage computers and complete basic hardware repairs.
• Support new hire setups, including equipment ordering and configuration.
• Serve as a point of contact for vendors and office equipment support.
• Assist with testing, training, and implementation of new technology.
• Participate in on-call support and occasional travel as needed.

Required Qualifications & Experience:

• Advanced knowledge of Windows 10, Windows 11, and Microsoft Office Suite.
• Strong customer service and communication skills.
• Ability to work independently and as part of a team.
• Experience handling multiple priorities in a fast-paced environment.
• Ability to troubleshoot and resolve complex technical issues.
• Comfort supporting end users in person and remotely.
• Two or more years of related experience preferred.
• A+ certification or computer-related bachelor’s degree preferred.

Perks & Benefits:

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary, Short-term and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

If you are interested in learning more about the Desktop Support Specialist opportunity, please submit your resume for consideration. Our client unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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