Associate, Account Operations

About Data Axle:

Data Axle Inc. has been an industry leader in data, marketing solutions, sales, and research for over 50 years in the USA. Data Axle now has an established strategic global centre of excellence in Pune. This centre delivers mission critical data services to its global customers powered by its proprietary cloud-based technology platform and by leveraging proprietary business and consumer databases.

Data Axle India is recognized as a Great Place to Work! This prestigious designation is a testament to our collective efforts in fostering an exceptional workplace culture and creating an environment where every team member can thrive.

Roles & Responsibilities:

This position is responsible for becoming familiar with the direct marketing industry, learning and becoming efficient at project processing, including coordination, multi-tasking, instruction comprehension, professional communications, and technical adeptness to successfully use applications and processing tools. This position regularly and customarily exercises discretion and independent judgement relative to matters of significance.

• Actively participate in and successfully complete training and mentorship program.
• Build job related skills, during acclimation period, by working with and assisting team members.
• Gain a working knowledge of technical aspects of position and quality assurance tools to meet standards.
• Responsibility and ownership for successful completion of assigned client projects
• Manage client projects by maintaining a timeline and initiating appropriate action to ensure timelines are met.
• Effectively work cross-functionally and contribute within the group.
• Independently interpret client instructions, perform technical analysis, outline job flow and monitor project plans to ensure quality and on-time delivery.
• Independently determine prioritization of workload based on project needs and meet expected deadlines.
• Report on project goals and provide professional communication to keep necessary parties updated on project status.
• Facilitate communication between Client Service Analysts, internal departments, and management.
• Determine and implement the most efficient approach to completing client projects
• Responsible for product quality assurance
• Provide excellent customer service
• Serve as a knowledge resource/mentor for new team members.
• Perform other miscellaneous duties as assigned by management.