Wintel Engineer

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role Overview

Engineer role within the Wintel Operations team, providing technical expertise and guidance. The primary focus of this role is to manage and coordinate the activities of the Wintel teams AMER shift. While supporting the Head of Wintel Operations with the support and management of the global Wintel infrastructure from a BAU and project perspective.

Role Responsibilities

• Engineer within the Wintel Operations team with the primary function of leading the day-to-day Wintel server (and associated infrastructure services) support and continual maintenance. The role consists of a combination of incident, requests and proactive platform management activities.
• Adhere to existing ITSM processes including incident, request, change, configuration, capacity and release management.
• Provide support for project teams to ensure the smooth transition of new applications, systems and initiatives into the production environment
• Manage production and maintenance of integration system documentation
• Ensure delivery of integration objectives and goals and that appropriate incident reports are prepared in a timely manner
• Review and recommend options to improve the effectiveness of infrastructure through automation.
• Act as a visible point of contact for the Wintel Infrastructure (O/S and hardware)
• Providing automated solutions, Ansible, Powershell and other Wintel based automation technologies
• Resolve and conduct root cause analysis of system performance / failure issues
• Establish and maintain best practices, processes and procedures to underpin the operations of the business
• Manage configuration, installation and release management
• Conduct performance monitoring and testing
• Produce documentation and change control
• Prepare and maintain technical, process and operations documentation

Experience / Competences

Essential

• Strong experience in Windows/Wintel infrastructure engineering within a complex enterprise environment.
• Deep knowledge of Windows Server, Active Directory, Microsoft 365, DNS and enterprise infrastructure services.
• Experience working with AWS or hybrid-cloud infrastructure.
• Strong automation and scripting skills, particularly PowerShell and Ansible.
• Experience with technologies such as VMware, Citrix and Hyper-V.
• A good understanding of infrastructure security, identity and access management, patching and vulnerability remediation.
• Knowledge of networking, monitoring, backup, disaster recovery and high-availability principles.
• Strong troubleshooting skills and a track record of taking ownership of complex technical problems.
• Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders.

Desired

• Experience with Terraform, CloudFormation or other Infrastructure as Code technologies.
• AWS, Microsoft, VMware or Citrix certifications.
• Experience with ITIL 4 practices.
• Experience supporting technology through mergers, acquisitions or major infrastructure transformation.
• Experience within financial services, trading or another highly regulated, high-availability environment.
• A degree in Computer Science, Engineering or a related discipline, or equivalent professional experience.

Job Band & Level

• Professional 4

#LI-Hybrid #LI-ASO

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location

Philippines - Ecoprime Building - Taguig City