Medical Assistance Coordinator
40242470-088a-4b18-b07f-bb5cfd3bc2a3
- Location
- Willmar, MN
- Employment type
- Full-Time or Part-Time
- Compensation
- 26.89 to 30.35 (USD) Hourly
- Source
- adp
Job Description
Job Title: Medical Assistance Coordinator
Position Summary: Bethesda is seeking an energetic, organized, and self-starting professional to assist residents, families, or their designated representative with identifying and obtaining appropriate government-sponsored financial assistance programs, with a primary focus on MA application approval.
Position Relationships:
- Reports to: Administrator
- Primary Interrelationships: Senior management team, finance staff, human resources, Bethesda residents, families, and designated representatives
- External Relationships: County, state and federal government representatives, legal counsel, insurance brokers, resident family members and other resident representatives
Schedule:
- Up to 60 hours every two weeks
Pay and Benefits:
- Eligible for Bethesda’s benefit package if working 60 hrs/pay period
Key Responsibilities:
Understands and is committed to the mission of Bethesda.
- Shows respect, care and compassion to all residents/tenants, family members and staff.
- Recognizes and affirms the contribution of the various departments and other staff.
- Takes initiative to work collaboratively with appropriate personnel in addressing the needs and concerns of others.
- Exercises prudent stewardship of resources.
- Maintains confidentiality and uses discretion.
- Provides excellent customer service to all customers of Bethesda.
Coordinate with residents and families to ensure timely and accurate submission of Medical Assistance applications.
- Hold financial assessment discussions with MA pending residents or designated representatives to ascertain all income and asset sources to determine estimated monthly spend down/waiver obligation. Explains MA application process and requirements.
- Assist and perform reviews of completed Medical Assistance applications and applicable Minnesota Department of Human Services (DHS) forms and verifies submissions to the applicable county. Participate in the collection process for Traditional, Medical Assistance.
- Process and track the status of all MA pending and annual renewal of MA cases and maintain permanent files, if applicable.
- Collaborate with the Social Services, and county financial case workers to ensure timely and accurate MA applications, required forms, and financial verification submissions to appropriate county. Follow up as needed through to approval.
- Handle and document all follow up calls with residents, client family members, financial case workers and internal department staff on MA applications.
- Collaborate with the Bethesda Administrator to ensure payer rate schedules/tables are updated timely/accurately.
Support Accounts Receivable
- Print monthly accounts receivable aging reports for respective third-party payers. Prepare summary of delinquent accounts by designated payer source over 60 days and review monthly with the Bethesda Administrator.
- Document all collection activity aged 60+ days.
- Notify the Bethesda Administrator, Finance Director, and related staff when timely payment is not made, MA application denials or resident resources appear to be misappropriated.
- Assist with software requests for system changes/updates.
- Handle and document collection calls with resident or client family members.
Provide Education
- Host education sessions both on Bethesda’s campus and in community settings to provide education on the MA application process and other applicable topics.
Stays current with state and federal regulatory updates.
- Read industry publications, attend applicable trainings and stay current on all regulations.
Maintains an effective working relationship with employees, residents, clients, and responsible parties.
- Respond to and communicate timely and appropriately on information related to the approval/denial of the Medical Assistance application.
Completes other duties as assigned.
- Assist with scanning, faxing, copying, and mail.
Skills and Abilities:
- Strong coordination and organizational skills
- Excellent communication, facilitation, and relationship-building skills
- Public speaking and presentation abilities
- Cultural awareness and ability to work with diverse populations
- Experience working with faith-based organizations preferred
- Proficiency with social media and other technology platforms
- Self-starter with strong attention to detail
Education and Experience:
- Related health care experience preferred
- Medical assistance support experience preferred
- Experience working with culturally diverse populations
- High school graduation, advance education preferred.
- Valid driver’s license and reliable transportation
- Special Knowledge, Skills and Abilities: Excellent communication skills, Microsoft Word, Excel, Internet Explorer, and other Windows-based billing application software.