Temporary Customer Experience Operations Supervisor

%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size%5C:15.0pt;%22%3E%3Cb style=%22mso-bidi-font-weight%5C:normal;%22%3E%3Cspan style=%22line-height%5C:115%;mso-bidi-font-size%5C:11.0pt;%22%3E%3Cstrong%3ETemporary Customer Experience Operations Supervisor%3C/strong%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom%5C:6.0pt;%22%3EAt Percepta, we bring first-class service across each market we support. As Customer Experience Operations Supervisor working on-site in Houston, TX, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin%5C:10.0pt 0in 4.0pt;%22%3E%3Cspan style=%22font-size%5C:11.5pt;%22%3E%3Cb style=%22mso-bidi-font-weight%5C:normal;%22%3E%3Cspan style=%22line-height%5C:115%;mso-bidi-font-size%5C:11.0pt;%22%3E%3Cstrong%3EWhat You’ll Be Doing%3C/strong%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom%5C:6.0pt;%22%3EThe Temporary Customer Experience Operations Supervisor is responsible for the supervision of the Customer Experience teams and provides support for operational initiatives, which include identifying process improvement initiatives, analysis of call and escalation data, identification of workforce gaps and resolution, and presenting recommended action plans to the Sr. Operations Manager based upon research performed.%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom%5C:6.0pt;%22%3EAdditionally, the Temporary Customer Experience Operations Supervisor partners with the Customer Experience Specialists ensuring high levels of customer satisfaction and will assist escalated customer calls by providing guidance to the team member and/or assisting with the call to ensure best resolution for the Customer.%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin%5C:10.0pt 0in 4.0pt;%22%3E%3Cspan style=%22font-size%5C:11.5pt;%22%3E%3Cb style=%22mso-bidi-font-weight%5C:normal;%22%3E%3Cspan style=%22line-height%5C:115%;mso-bidi-font-size%5C:11.0pt;%22%3E%3Cstrong%3EDuring a Typical Day, You’ll%3C/strong%3E%3C/span%3E%3C/b%3E%3C/span%3E%3Cbr%3E%3Cbr%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin%5C:4.0pt 0in;%22%3E%3Cb style=%22mso-bidi-font-weight%5C:normal;%22%3E%3Cstrong%3EEmployee Onboarding / Employee Experience%5C:%3C/strong%3E%3C/b%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l7 level1 lfo13;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EResponsible for manager assigned communications and responses within Enboarder (Percepta’s automated communications tool), including, but not limited to reviewing/acting upon questionnaire and survey information received from employees during various points of the first year of employment%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l7 level1 lfo13;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EPromote company and contact center values and culture%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l7 level1 lfo13;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EAct as employee advocate insuring a positive and rewarding introduction to the company, take action as needed to improve employee experience throughout lifecycle%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin%5C:4.0pt 0in;%22%3E%3Cb style=%22mso-bidi-font-weight%5C:normal;%22%3E%3Cstrong%3EMonitor and maintain service levels to ensure%5C:%3C/strong%3E%3C/b%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l8 level1 lfo12;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3ECX Specialists, CX Leads, Parts and Technical SME team members are properly supporting customers%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l8 level1 lfo12;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EMonitor schedule adherence%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l8 level1 lfo12;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3ELook for opportunities to improve service levels%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l8 level1 lfo12;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EManage customer handling (call flow) processes%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin%5C:4.0pt 0in;%22%3E%3Cb style=%22mso-bidi-font-weight%5C:normal;%22%3E%3Cstrong%3EInteract with Business Partners as needed including%5C:%3C/strong%3E%3C/b%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l2 level1 lfo11;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EAttend Business Partner meetings to resolve and discuss program changes and enhancements%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l2 level1 lfo11;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EHandle special Business Partner report request%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l2 level1 lfo11;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EKeep abreast of anticipated program launches and changes%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l2 level1 lfo11;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EInform Manager on all Business Partner interaction%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l2 level1 lfo11;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EAnalyze and manage program trends and progress%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l2 level1 lfo11;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EInteract with key users for feedback to make process improvement / enhancement recommendations%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l2 level1 lfo11;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3ECommunicate all changes, enhancements, including call and workflow updates, etc. to the appropriate personnel including the Senior Operations Manager, Learning %26amp; Development department, and Quality Assurance department on a consistent and timely manner%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin%5C:4.0pt 0in;%22%3E%3Cb style=%22mso-bidi-font-weight%5C:normal;%22%3E%3Cstrong%3EDevelop, coach, support and evaluate the team; responsible for the development of the team%5C:%3C/strong%3E%3C/b%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l5 level1 lfo10;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EHold monthly scorecard meetings%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l5 level1 lfo10;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EProvide feedback and coaching timely%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l5 level1 lfo10;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EDiscuss and implement career development opportunities%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l5 level1 lfo10;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3ECreate and deliver performance reviews%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l5 level1 lfo10;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3ESet up for all new hires (ID%27s and workspace)%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l5 level1 lfo10;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EMaintain discussion logs%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l5 level1 lfo10;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EManage attendance%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l5 level1 lfo10;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EAdminister disciplinary action as necessary%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l5 level1 lfo10;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3ERecognize and reward excellent team performance. o Promote Employee engagement and moral building%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l5 level1 lfo10;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EComplete time sheet approvals and submit corrections timely%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l5 level1 lfo10;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EAll other matters as it relates to daily management of the staff%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l5 level1 lfo10;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EInterview prospective new employees; provide feedback to Operations Manager and Talent Acquisition, and Human Resources%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l5 level1 lfo10;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EWork with Senior Operations Manager on monthly business reports and process improvement initiatives as needed%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin%5C:4.0pt 0in;%22%3E%3Cb style=%22mso-bidi-font-weight%5C:normal;%22%3E%3Cstrong%3EEvaluate and coach back customer service skills in quality assurance process%3C/strong%3E%3C/b%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l0 level1 lfo9;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EEnsure employees have the necessary training and job aids to perform their job

responsibilities

. Strive to continuously improve Touchpoint and Pulse Survey results and employee satisfaction%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l0 level1 lfo9;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EBe visible and available on the floor. Interact with the team as much as possible through team meetings, walking the floor, one-on-one meetings, etc%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l0 level1 lfo9;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EAdhere to and support all Percepta and Business Partner quality initiatives, systems and policies. Support all Percepta Call-Center policies and procedures%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin%5C:4.0pt 0in;%22%3E%3Cb style=%22mso-bidi-font-weight%5C:normal;%22%3E%3Cstrong%3EAttend and participate in team meetings and leadership meetings%3C/strong%3E%3C/b%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l11 level1 lfo8;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3ECommunicate and generate enthusiasm and commitment for a positive work environment that fosters team performance%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l11 level1 lfo8;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EComplete training courses as directed by Operations and/or Learning %26amp; Development%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l11 level1 lfo8;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EMaintain professional working relationships%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 71.25pt;mso-add-space%5C:auto;mso-list%5C:l11 level2 lfo8;text-indent%5C:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EComplete additional tasks / projects as needed%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l11 level1 lfo8;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3ECollaborate with multiple IT teams in the development of new system enhancements%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l11 level1 lfo8;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EPerform user acceptance testing of system enhancements%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l11 level1 lfo8;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3ERespond to inquiries regarding system errors, functionality, and enhancements%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l11 level1 lfo8;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EPropose new enhancements based on observations, and experience with the applicable processes%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l11 level1 lfo8;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EReview agent disputes within Empower. Determine accuracy of source data and make recommendations for correction of inaccurate values%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l11 level1 lfo8;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EResearch, document and provide examples of Empower system defects. Submit problem tickets to the applicable team for resolution%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l11 level1 lfo8;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3ECoordinate with program management to ensure compliance with critical Empower metrics. Provide detailed reporting of agent compliance when required metrics are not being met%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l11 level1 lfo8;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EMonitor approval deadlines and program status. Communicate upcoming deadlines to program management to ensure critical deadlines are met%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom%5C:4.0pt;%22%3E%3Cspan style=%22font-size%5C:11.5pt;%22%3E%3Cb style=%22mso-bidi-font-weight%5C:normal;%22%3E%3Cspan style=%22line-height%5C:115%;mso-bidi-font-size%5C:11.0pt;%22%3E%3Cstrong%3EWhat You Bring to

the Role

%3C/strong%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin%5C:4.0pt 0in;%22%3E%3Cb style=%22mso-bidi-font-weight%5C:normal;%22%3E%3Cstrong%3EEducation%3C/strong%3E%3C/b%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22margin%5C:0in 0in 4.0pt 22.3pt;mso-add-space%5C:auto;mso-list%5C:l9 level1 lfo7;text-indent%5C:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EHigh School Diploma or equivalent%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22margin%5C:0in 0in 4.0pt 22.3pt;mso-add-space%5C:auto;mso-list%5C:l9 level1 lfo7;text-indent%5C:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3ESecondary education or equivalent experience - preferred%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin%5C:4.0pt 0in;%22%3E%3Cb style=%22mso-bidi-font-weight%5C:normal;%22%3E%3Cstrong%3EExperience%3C/strong%3E%3C/b%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22margin%5C:0in 0in 4.0pt 22.3pt;mso-add-space%5C:auto;mso-list%5C:l1 level1 lfo6;text-indent%5C:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E3 – 5 years of Customer Call Center experience with 1 year of luxury hospitality, automotive, etc experience required%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 22.3pt;mso-add-space%5C:auto;mso-list%5C:l1 level1 lfo6;text-indent%5C:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EExperience in managing and coaching others and improving performance%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22margin%5C:0in 0in 4.0pt 22.3pt;mso-add-space%5C:auto;mso-list%5C:l1 level1 lfo6;text-indent%5C:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EThrough understanding of contact center technologies, customer tracking systems, and their respective reporting systems - preferred%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin%5C:4.0pt 0in;%22%3E%3Cb style=%22mso-bidi-font-weight%5C:normal;%22%3E%3Cstrong%3ESkills%3C/strong%3E%3C/b%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22margin%5C:0in 0in 4.0pt 22.3pt;mso-add-space%5C:auto;mso-list%5C:l4 level1 lfo5;text-indent%5C:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EDetail-oriented with strong organizational skills, time management and planning – required%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 22.3pt;mso-add-space%5C:auto;mso-list%5C:l4 level1 lfo5;text-indent%5C:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EStrong working knowledge of the Internet, computers and software (i.e. MS Office products, Internet Explorer) – required%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 22.3pt;mso-add-space%5C:auto;mso-list%5C:l4 level1 lfo5;text-indent%5C:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EStrong time management, organization and planning skills. Able to prioritize, multitask, adapt and thrive in a fast paced, results-driven environment – required%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 22.3pt;mso-add-space%5C:auto;mso-list%5C:l4 level1 lfo5;text-indent%5C:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EAnalytical and problem-solving skills – required%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 22.3pt;mso-add-space%5C:auto;mso-list%5C:l4 level1 lfo5;text-indent%5C:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EExcellent inter-personal skills. Able to interact with all internal departments and levels of management%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 22.3pt;mso-add-space%5C:auto;mso-list%5C:l4 level1 lfo5;text-indent%5C:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3ESelf-starter who demonstrates a high level of initiative, resourcefulness and ability to work independently and interdependently among a team%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 22.3pt;mso-add-space%5C:auto;mso-list%5C:l4 level1 lfo5;text-indent%5C:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EExcellent verbal and written communication skills%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22margin%5C:0in 0in 4.0pt 22.3pt;mso-add-space%5C:auto;mso-list%5C:l4 level1 lfo5;text-indent%5C:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EProficient Microsoft Office (Word, PowerPoint and Outlook)%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin%5C:4.0pt 0in;%22%3E%3Cb style=%22mso-bidi-font-weight%5C:normal;%22%3E%3Cstrong%3ELeadership Skills%5C:%3C/strong%3E%3C/b%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l6 level1 lfo4;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3ETeam %26amp; consensus building%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22margin%5C:0in 0in 4.0pt 35.25pt;mso-add-space%5C:auto;mso-list%5C:l6 level1 lfo4;text-indent%5C:-.25in;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EGood judgment in conflict resolution%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin%5C:4.0pt 0in;%22%3E%3Cb style=%22mso-bidi-font-weight%5C:normal;%22%3E%3Cstrong%3EOther%3C/strong%3E%3C/b%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22margin%5C:0in 0in 4.0pt 22.3pt;mso-add-space%5C:auto;mso-list%5C:l12 level1 lfo3;text-indent%5C:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3ECall center environment, open 24/7%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 22.3pt;mso-add-space%5C:auto;mso-list%5C:l12 level1 lfo3;text-indent%5C:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EAbility to create a supportive and conducive adult learning environment%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 22.3pt;mso-add-space%5C:auto;mso-list%5C:l12 level1 lfo3;text-indent%5C:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EAbility to drive employee satisfaction%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 22.3pt;mso-add-space%5C:auto;mso-list%5C:l12 level1 lfo3;text-indent%5C:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EMust represent Percepta professionally with all clients and external organization and contacts%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 22.3pt;mso-add-space%5C:auto;mso-list%5C:l12 level1 lfo3;text-indent%5C:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EKnowledge of Percepta Human Resources Policies and Procedures%5C: Employee Relations/Corrective Action; Coaching and Feedback, Behavior Based Interviewing; Harassment/Professionalism in the Workplace%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 22.3pt;mso-add-space%5C:auto;mso-list%5C:l12 level1 lfo3;text-indent%5C:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EStrong customer service, interpersonal and relationship-building skills%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22margin%5C:0in 0in 4.0pt 22.3pt;mso-add-space%5C:auto;mso-list%5C:l12 level1 lfo3;text-indent%5C:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3ECommunicate and articulate in a professional and effective manner both orally and written. Ability to exercise independent judgment and decision making%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom%5C:4.0pt;%22%3E%3Cspan style=%22font-size%5C:11.5pt;%22%3E%3Cb style=%22mso-bidi-font-weight%5C:normal;%22%3E%3Cspan style=%22line-height%5C:115%;mso-bidi-font-size%5C:11.0pt;%22%3E%3Cstrong%3EWhat You Can Expect%3C/strong%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22margin%5C:0in 0in 4.0pt 22.3pt;mso-add-space%5C:auto;mso-list%5C:l10 level1 lfo2;text-indent%5C:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3ECompetitive Salary with

Benefits

%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 22.3pt;mso-add-space%5C:auto;mso-list%5C:l10 level1 lfo2;text-indent%5C:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EEmployee Discount Program%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 22.3pt;mso-add-space%5C:auto;mso-list%5C:l10 level1 lfo2;text-indent%5C:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3ETraining and Development Programs (Percepta College)%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22margin%5C:0in 0in 4.0pt 22.3pt;mso-add-space%5C:auto;mso-list%5C:l10 level1 lfo2;text-indent%5C:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EEmployee Rewards Program (Perci Perks)%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin%5C:10.0pt 0in 4.0pt;%22%3E%3Cspan style=%22font-size%5C:11.5pt;%22%3E%3Cb style=%22mso-bidi-font-weight%5C:normal;%22%3E%3Cspan style=%22line-height%5C:115%;mso-bidi-font-size%5C:11.0pt;%22%3E%3Cstrong%3EA Bit More

About You

r Role%3C/strong%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom%5C:6.0pt;%22%3EPercepta provides the equipment for this role.%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin%5C:10.0pt 0in 4.0pt;%22%3E%3Cspan style=%22font-size%5C:11.5pt;%22%3E%3Cb style=%22mso-bidi-font-weight%5C:normal;%22%3E%3Cspan style=%22line-height%5C:115%;mso-bidi-font-size%5C:11.0pt;%22%3E%3Cstrong%3EAbout Percepta%3C/strong%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom%5C:6.0pt;%22%3EEstablished in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom%5C:6.0pt;%22%3EOur values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta%5C:%3C/p%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22margin%5C:0in 0in 4.0pt 22.3pt;mso-add-space%5C:auto;mso-list%5C:l3 level1 lfo1;text-indent%5C:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3ELead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 22.3pt;mso-add-space%5C:auto;mso-list%5C:l3 level1 lfo1;text-indent%5C:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EService beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 22.3pt;mso-add-space%5C:auto;mso-list%5C:l3 level1 lfo1;text-indent%5C:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3ELeave it better – We take ownership and leave every process, person, and place better than we found it.%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22margin%5C:0in 0in 4.0pt 22.3pt;mso-add-space%5C:auto;mso-list%5C:l3 level1 lfo1;text-indent%5C:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EWin together – We succeed as one—celebrating, supporting, and showing up for each other.%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22margin%5C:0in 0in 4.0pt 22.3pt;mso-add-space%5C:auto;mso-list%5C:l3 level1 lfo1;text-indent%5C:-.25in;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Arial;mso-fareast-font-family%5C:Arial;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EDeliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.%3Cbr%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22margin%5C:0in 0in 4.0pt 22.3pt;mso-add-space%5C:auto;mso-list%5C:l3 level1 lfo1;text-indent%5C:-.25in;%22%3E#LI-Onsite%3C/p%3E