INTRODUCTION and WHAT YOU WILL DO (Job Responsibilities)
Purpose of position
The Desktop Support Technician will handle the day-to-day on-site support responsibilities for Vontier IT Shared Services. The Desktop Support Technician will act as the face of Vontier IT, perform hands on troubleshooting & repair, fulfilment of new device orders and replacements, and work together with L2 and L3 teams to provide hands and eyes support for our on-premises equipment. The Desktop Support Technician will be required to participate daily management discussions and maintain tickets assigned to them within the Vontier IT Service Desk Plus ticketing platform.
The Desktop Support Technician must be a skilled, hands-on professional that will ensure that physical equipment is configured correctly, performing optimally, and that all end user tickets are fulfilled in a timely manner. The Desktop Support Technician may from time to time be required to work after hours, weekends, and holidays. As part of the Vontier IT Support organization, the Desktop Support Technician must act as a point of contact for all Vontier IT Shared Services.
Vontier requires that all associates comply with the Vontier Standard of Conduct.
Position Relationships
Internal
- Vontier IT I&O VP and Directors
- Vontier Business Executives
- Associates across all levels/regions/OpCos
External
- Vontier IT Services Vendors
- Local providers as applicable
Key Responsibilities
- Provide Hardware and Software support for on-site staff and partners
- Promote the IT Service Desk as the initial point of contact for all IT concerns
- Provide recommendations for training, implementation and testing of new technologies
- Fulfilment of IMACD requests
- Maintain asset records in accordance with Asset Management process
- Ensure tickets are appropriately documented, classified, and prioritized according to our SLA’s.
- Participate in UAT testing for new service offerings
- Responsible for staying up to date with the latest ITIL best practices
%3Cp style=%22direction%5C:ltr;font-family%5C:Arial;line-height%5C:90%;margin-bottom%5C:0pt;margin-left%5C:0in;margin-top%5C:0pt;text-align%5C:left;text-indent%5C:0in;unicode-bidi%5C:embed;word-break%5C:normal;%22%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cspan style=%22font-size%5C:12px;%22%3E%3Cstrong%3EWHO YOU ARE (Qualifications)%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size%5C:12px;%22%3E%3Cstrong%3E%3Cu%3EPersonal Qualifications %26amp; Experience%3C/u%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size%5C:12px;%22%3E%3Cstrong%3EEducation/achievements%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size%5C:12px;%22%3EBachelor%27s degree in computer related subject or equivalent work experience or appropriate professional certifications.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size%5C:12px;%22%3E%3Cstrong%3EExperience/ knowledge%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size%5C:12px;%22%3ETypically, can demonstrate 5 years of IT work experience. Must have a strong Understanding of Windows Operating Systems. Linux and MAC OS a plus. Has at least a basic understanding of networking. concepts and protocols.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size%5C:12px;%22%3E%3Cstrong%3ESpecific skills%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-size%5C:12px;%22%3EGood Communication Skills, verbal and written%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size%5C:12px;%22%3EStrong Microsoft Office skills%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size%5C:12px;%22%3EHigh degree of integrity%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size%5C:12px;%22%3EFlexible and adaptable to the evolving nature of projects%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size%5C:12px;%22%3ETeam player who enjoys working in a fast paced, pressurized, dynamic environment%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size%5C:12px;%22%3EAnalytical person with a keenly developed appreciation of attention to detail%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size%5C:12px;%22%3EA high degree of accountability %26amp; integrity%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size%5C:12px;%22%3EBe capable of working unsupervised whilst understanding the importance %26amp; interdependencies of the team%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size%5C:12px;%22%3EAble to take responsibility for workload%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size%5C:12px;%22%3EService orientated%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size%5C:12px;%22%3EMust be able to lift 50 pounds%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size%5C:12px;%22%3EMust be able to walk and/or stand for lengthy periods%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22font-size%5C:12px;%22%3E%3Cstrong%3E%3Cu%3ERole Specific Competencies %26amp; Behaviors%3C/u%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-size%5C:12px;%22%3E%3Cstrong%3EBusiness Results Orientation%5C:%3C/strong%3E Seeks to understand the business needs and deliver prompt, efficient, quality service to the business; works to anticipate, identify, and meet end-user needs; drives towards results and ensures high-quality standards are met.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size%5C:12px;%22%3E%3Cstrong%3ECommunication%5C: %3C/strong%3ECan convey complex and technical issues to diverse audiences, orally and in writing, in a manner that is easily understood, actively listens to peers’ input.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size%5C:12px;%22%3E%3Cstrong%3ECreativity%5C: %3C/strong%3EApplies original and innovative thinking to produce innovative ideas and create innovative products; questions assumptions and imagines future possibilities.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size%5C:12px;%22%3E%3Cstrong%3ELearning Agility%5C: %3C/strong%3ERapidly acquires new knowledge and learns new skills; can work productively in uncertain environments where roles and work are not clearly defined; find opportunities in ambiguity; can identify opportunities for change; embraces and can adapt to change; remains calm during periods of uncertainty.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size%5C:12px;%22%3E%3Cstrong%3EPrioritization%5C:%3C/strong%3E Breaks down work into manageable parts; assessing the priority and time required to complete each part; takes initiative to priories tasks related to organization goals and peers work streams; develops details plans, completes tasks in logical order and delivers work products on time; monitors progress against deadlines; is able to work on several tasks simultaneously and pay attention to sources of information from inside and outside of own network within the organization.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size%5C:12px;%22%3E%3Cstrong%3EProcess Orientation%5C: %3C/strong%3ECan follow directions; identifies problems and initiates necessary changes; in collaboration with IT management, designs practices, processes, procedures, and systems to manage work simply; uses resources efficiently network within the organization.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size%5C:12px;%22%3E%3Cstrong%3ERelationship Management%5C:%3C/strong%3E Creates relationships with new acquaintances quickly and confidentially; works to build trust and partner with stakeholders; successfully manages both internal and external relationships (e.g., vendor relationships).%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size%5C:12px;%22%3E%3Cstrong%3ETeamwork%5C: %3C/strong%3EPromotes and facilitates coordination and cooperation among peers; possesses knowledge of peers’ work; understands when to step into a team leadership role; encourages team to drive results and meet goals; creates new value for the enterprise by encouraging others’ contributions regardless of location.%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family%5C:Arial;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:12px;%22%3EVontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women%27s health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days, 13 paid holidays (including 3 floating holidays) per year and paid sick leave.*%3C/span%3E%3C/p%3E%3Cp style=%22font-family%5C:Arial;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:12px;%22%3E%3Cstrong%3EDisclaimer%5C: %3C/strong%3EThe salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant’s geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.%26nbsp;%3C/span%3E%3C/p%3E
WHO IS VONTIER
Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.
Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.
With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com
At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.
Together, let’s power the way the world moves!