On Call Concierge
39292f9e-dfa5-4569-8bf5-3db9abba55aa
- Location
- Naples, FL
- Employment type
- On Call
- Source
- adp
Join the Team at Moorings Park as an On-Call Concierge
Why Choose Moorings Park?
When you join Moorings Park, you become part of an award-winning, purpose-driven organization where people are valued, growth is encouraged, and excellence is celebrated. Our nationally recognized workplace culture, exceptional benefits, and commitment to partner engagement make Moorings Park more than just a place to work—it's a place to build a rewarding career. Together, we create a community where residents and partners alike can belong, connect, and flourish.
About Moorings Park
Moorings Park® Communities is a nationally recognized Life Plan organization with three distinctive campuses in Naples, Florida. We are dedicated to creating Simply the Best® workplaces through a culture of excellence, compassion, innovation, and service.
Recognized as One of the Best Places to Work
We're proud to share that Moorings Park Communities has earned four 2026–2027 Novare Employee Satisfaction & Engagement Certifications, reflecting our unwavering commitment to creating an exceptional workplace where partners feel valued, supported, and empowered to thrive. These honors demonstrate what makes Moorings Park different: we believe exceptional resident experiences begin with an exceptional team. By investing in our partners' growth, well-being, and success, we create an environment where people can build meaningful careers while delivering extraordinary care, hospitality, and service every day.
Enjoy Simply the Best® Benefits
At Moorings Park, we believe in taking exceptional care of our partners so they can provide exceptional care to our residents. We offer a comprehensive benefits package that includes:
- FREE health and dental insurance
- FREE telemedicine services for medical and behavioral health needs
- Vision insurance
- Company-paid life insurance and short-term disability coverage
- Generous Paid Time Off (PTO) program
- Health Savings Account (HSA) with employer contribution
- Retirement plan with employer match
- Tuition reimbursement program
- Wellness program with complimentary access to our on-site fitness center
- Corporate discount programs
- Employee Assistance Program (EAP)
- Supportive and caring executive leadership team
Position Summary Moorings Park is seeking a dedicated on-callConcierge to join our team. The Concierge greets those entering the building, validates and communicates the nature of their visit and completes a variety of administrative assignments. The Concierge ensures the highest level of resident satisfaction by providing services and information the residents request within the guidelines of the community. This position proactively anticipates the needs of the residents so a solution can be offered before requested, personalizing the delivery of the service to meet the specific needs of each resident.
Schedule: As needed for coverage
Key Contributions
- Acknowledge and greet all residents, guests and team members with utmost courtesy and urgency. Ensure visitors sign in; validate the nature of their visit and notify resident or team member of the visitor. Provide high levels of resident engagement.
- Answer phones and other communication devices promptly and transfer messages to the appropriate party. Handle inquiries and release information in accordance with established policies and procedures.
- Clearly communicate emergency information including fire, severe weather, missing person to residents, guests and team members using community procedure.
- Perform administrative tasks for supervisor, residents and guests as requested.
- Receive and ensure distribution of mail and other deliveries to the appropriate residents or department. When desk coverage is available, deliver packages and perishables to resident homes.
- Be knowledgeable of local current attractions or events and offer recommendations and personal services that may include, but not limited to, restaurant reservations, recreation requests, doctor appointments, floral orders, dry cleaning, etc., for residents and visiting guests. The information provided may include maps, literature, and other materials.
- Remind residents of scheduled reservations and other events. Maintains RSVP list for resident and partner events. Assist residents with sign-up sheets and filling out community forms. Responsible for accepting reservations for use of rooms and for guest rooms per community procedure.
- Submits work orders, housekeeping requests and IT requests as needed.
- Responsible for keeping work area clean, orderly, and safe at all times.
- Open and close the concierge desk and properly secure all files, keys, and equipment.
- Receive inquiries and release information in accordance with established policies and procedures.
- Practice exemplary public relations and customer service with all contacts, to enhance the positive image of Moorings Park.
- Maintain awareness of the community residents and interactions and report any abnormal behaviors or concerns immediately to a supervisor or transitions team.
- Comply with applicable federal, state, and local laws, rules, and regulations; maintains knowledge of and follows all company policies and procedures.
- Obtain knowledge and demonstrate the principles of Moorings Park, person directed care and successful aging philosophies and their inherent core values of commitment, respect, compassion, dedication, teamwork, and quality. Team members will support, actively participate, and act in accordance with the principles of the Moorings Park service culture and be familiar with and fluent in the language and service pillars of Moorings.
Qualifications & Requirements
- Excellent oral and written communication skills in the English language required
- During emergencies or natural disasters may be required to be on duty for the duration of the disaster.
- High school diploma or equivalent
- Three to twelve months working as a receptionist or concierge preferably in the hospitality field or related position
- Ability to provide exceptional hospitality services & skilled in service-recovery.