Client Witness Liaison/Specialist

7afdd51b-ae77-4255-8816-eaccebaf078d · West Des Moines, IA

23.00 to 28.00 (USD) Annually · Full-time Regular · via adp

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JOB SUMMARY

We are seeking a highly organized, detail-oriented Client Witness Liaison / Specialist to serve as the primary point of contact between our firm’s attorneys and our clients’ designated representatives. In this role, you will coordinate, track, and streamline requests for client witnesses, affidavits, and testimony. Your proactive management will ensure our litigation cases move forward efficiently on time, and in strict compliance with firm and client policies.

DUTIES AND RESPONSIBILITIES

  • Track Requests: Receive, review, and log attorney requests for client witnesses to ensure all necessary case details, hearing dates, and jurisdictional requirements are complete.
  • Coordinate Scheduling: Communicate directly with client contacts to request, schedule, and confirm witness availability for trials, hearings, depositions, and arbitrations (in-person, phone, or video).
  • Manage Documentation: Coordinate the preparation, delivery, and return of affidavits, declarations, and witness packets for attorney review and execution.
  • Monitor Deadlines: Proactively track court dates and witness commitments to prevent delays, continuances, or missed appearances.
  • Serve as a Liaison: Facilitate smooth communication among attorneys, paralegals, support staff, and client representatives, providing timely status updates and escalating issues when needed.
  • Maintain Records: Document all witness requests, communications, and outcomes in the firm’s system of record.
  • Regulatory Compliance & Data Security:Handle sensitive and confidential client and consumer information in strict compliance with firm policy, the Fair Debt Collection Practices Act (FDCPA / Regulation F), the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA), and applicable state privacy laws.
  • Update Procedures: Maintain client-specific witness procedures, contact lists, and compliance requirements.
  • Support Clerical Tasks: Handle data entry, scanning, copying, faxing, and generating correspondence for attorney review.

QUALIFICATIONS AND SKILLS

  • Minimum Education: High School Diploma or equivalent required.
  • Preferred Education: Associate degree or Bachelor’s degree in Criminal Justice, Paralegal Studies, Legal Studies, Business Administration, or a related field preferred. Experience may be substituted for education.
  • Alternative Credentials: A Paralegal Certificate from an ABA-approved program is a strong plus but not required.
  • Communication: Exceptional verbal and written skills, with absolute comfort handling frequent phone and email communication with corporate clients and legal staff.
  • Organization: Proven ability to multi-task, prioritize high-volume tasks, and manage competing deadlines in a fast-paced litigation environment.
  • Attention to Detail: High degree of accuracy in data entry, document review, and calendar tracking.
  • Technical Skills: Proficiency in Microsoft Office (Word, Excel, Outlook) and standard office hardware (scanners, copiers).
  • Professionalism: Strong work ethic, dependability, sound judgment, and the ability to work both independently and collaboratively.
  • Legal Experience (Preferred): Prior experience in a law firm, collections agency, or litigation support environment.
  • Industry Knowledge (Preferred): Familiarity with court procedures, hearing/trial scheduling, or the affidavit execution process.

PHYSICAL REQUIREMENTS:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • Visual Acuity: Close visual acuity required to review detailed legal documents, spreadsheets, and case management software screen displays.

COMPETENCIES

  • Accountability 20%
  • Teamwork 20%
  • Job Knowledge 20%
  • Organizational Skills 20%
  • Work Quality Assessment 20%

TRAVEL – This position requires up to 0-5% travel. Travel excludes local commute.

COMPENSATION AND BENEFITS

  • Medical, Dental, Vision, STD, LTD, Life, Accident, Critical Illness, Long-Term Care, Pet Insurance, 401k, Profit Sharing, and Student Debt Retirement Savings Program.
  • Paid Time Off (PTO)/ Paid Holidays

Gurstel Law Firm, P.C. (hereinafter “the Firm”) is multi-state litigation law firm representing creditors in all aspects of legal collection process. The Firm is headquartered in Golden Valley, Minnesota with offices in Arizona, California, Iowa, Minnesota, Nebraska, Nevada, Utah, and Wisconsin. Its practice is focused on the development of attorneys’ litigation skills, strategies and industry knowledge.

CULTURE At Gurstel, we operate on our Core Values of Doing Right, Achieving Results, and Maintaining our Integrity. We champion diversity and are a very fast-paced, enthusiastic group of people! Success is celebrated and we are looking for people who share those same values with the drive to exceed expectations and think outside the box! Our culture is what makes our Firm a fun and rewarding place to work.

EOE-Gurstel Law Firm, P.C. is an Equal Opportunity Employer (M/W/D/V) dedicated to diversity in the workplace and offers a great work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

If you are based in California, you can read information for California residents linked here