Automotive Service Advisor

Automotive Service Advisor

Huntington Volvo | VIP Automotive Group

📍 Huntington, NY
💼 Full-Time
💰 $125,000 – $170,000+ Annual Earning Potential
📅 Schedule: Monday–Friday with Alternating Saturdays
💵 Compensation Includes Base Pay, Commission & Performance Bonuses

Join Our Team at Huntington Volvo!

Huntington Volvo, a proud member of VIP Automotive Group, is seeking an experienced, customer-focused Automotive Service Advisor to join our growing Service Department!

This is an excellent opportunity for a motivated Automotive Service Advisor who understands dealership service operations, enjoys building lasting customer relationships, and has a passion for automotive customer service.

At VIP Automotive Group, we offer exceptional leadership, a professional work environment, continuous training, and opportunities for career growth and advancement.

Our mission is to empower and engage our team to deliver an exceptional automotive experience with our valued customers in a fulfilling environment.

Learn more about VIP Automotive Group:
https://www.vipautomotivegroup.com/

What You'll Do – Automotive Service Advisor Responsibilities

• Greet customers professionally and provide an exceptional dealership service experience from check-in through vehicle delivery.

• Schedule service appointments and gather vehicle information and customer concerns.

• Open and manage automotive repair orders (ROs), accurately documenting customer concerns and requested services.

• Review vehicle service history and recommend appropriate maintenance, repairs, and manufacturer-recommended services.

• Perform vehicle walkarounds and identify additional maintenance or repair opportunities.

• Prepare accurate labor and parts estimates and clearly explain recommended services to customers.

• Obtain customer authorization before proceeding with repairs and additional work.

• Communicate regularly with customers regarding repair status, additional recommendations, and estimated completion times.

• Coordinate with Service Technicians, Parts, and Service Management to ensure efficient workflow and timely vehicle delivery.

• Maintain customer relationships through follow-up communication and proactive service updates.

• Promote dealership service specials, maintenance programs, and additional service opportunities.

• Maintain high Customer Satisfaction Index (CSI) scores and support dealership service department goals.

• Ensure accurate repair order documentation, billing, and payment processing.

What We're Looking For – Qualifications

• Minimum 2 years of Automotive Service Advisor experience.

• At least 1 year of experience working in an automotive dealership service department.

• Knowledge of automotive repair terminology, vehicle maintenance, labor operations, and parts.

• Strong communication, customer service, and relationship-building skills.

• Ability to multitask and work efficiently in a fast-paced dealership environment.

• Strong organizational skills and attention to detail.

• Proficiency with dealership management systems (DMS) and service scheduling software preferred.

• A positive attitude, professional demeanor, and commitment to customer satisfaction.

Compensation & Earning Potential

$125,000 – $170,000+ Annually

• Competitive compensation structure.

• Commission opportunities.

• Performance-based bonuses.

• Additional earning potential based on individual and department performance.

Employee Benefits & Perks

VIP Automotive Group offers a comprehensive benefits package designed to support our employees and their families:

• Medical & Dental Insurance.

• 401(k) Retirement Plan with Employer Match.

• Paid Time Off (PTO).

• Paid Holidays.

• Employee Discounts on Vehicle Purchases, Parts & Service.

• Supplemental Benefits, including Short-Term Disability, Long-Term Disability, and Supplemental Life Insurance.

• Professional Development and Training Opportunities.

• Career Advancement Opportunities.

• Employee Recognition Programs and Company Events.

Why Join Huntington Volvo?

Join a dealership and automotive group that values its employees, invests in professional development, and recognizes the importance of delivering an outstanding customer experience.

At VIP Automotive Group, we believe in promoting from within, developing talent, and creating opportunities for long-term career success.

If you're an experienced Automotive Service Advisor looking for a rewarding dealership career with strong earning potential, apply today!

VIP Automotive Group | Huntington Volvo is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any characteristic protected by applicable federal, state, or local laws. We encourage all qualified individuals to apply.

Reasonable accommodations may be made for individuals with disabilities.