Automotive Customer Service Representative

%3Cp style=%22font-family%5C:Arial;%22%3EAt Percepta, we bring first-class service across each market we support. As an %3Cstrong%3EAutomotive Customer Service Representative%3C/strong%3E working %3Cstrong%3Eon-site%3C/strong%3E in %3Cstrong%3EMelbourne, Florida%3C/strong%3E, you’ll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.%3C/p%3E%3Cp style=%22font-family%5C:Arial;%22%3E%3Cstrong%3EWhat You’ll Be Doing%3C/strong%3E%3C/p%3E%3Cp style=%22font-family%5C:Arial;%22%3EThe %3Cstrong%3EAutomotive Customer Service Representative%3C/strong%3E provides online customers with a professional sales experience that positively influences the customer%27s purchasing decision.%26nbsp; The primary customer contact channels are phone, email, and chat. In this role, you will assist with completing pre- and post-purchase support, purchase transactions, documenting customer interactions, locating requested information, and providing navigational assistance. The ideal candidate will have a high level of problem-solving skills, focusing on meeting customer needs through assumptive sales strategies and providing incentives to customers to increase purchases.%3C/p%3E%3Cp style=%22font-family%5C:Arial;%22%3E%3Cstrong%3EDuring a Typical Day, You’ll%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli style=%22font-family%5C:Arial;%22%3EReceive inbound phone calls, emails, and chats through our Automotive E-commerce Portal%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3EEffectively utilize multiple systems in providing prompt, courteous, and accurate information%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3EResolve complex interactions using the appropriate escalation process%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3EUse appropriate resources to find solutions for basic to intermediate-level issues; consulting with the SME or Team Lead, as necessary, to resolve concerns%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3EFollow up with the customer when needed, utilizing phone and/or email%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3EParticipate in daily information exchanges to remain knowledgeable of processes and procedures%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3ESupport and advocate for consumer sales and product inquiries%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3EAssist in the formulation of problem-solving techniques for newly discovered issues%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3EMaintain exceptional product knowledge as it relates to program support%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3EHandle additional projects and assignments as directed%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3EPerform additional duties as assigned%3C/li%3E%3C/ul%3E%3Cp style=%22font-family%5C:Arial;%22%3E%3Cstrong%3EWhat You Bring to the Role%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli style=%22font-family%5C:Arial;%22%3EHigh school diploma (required); some college or vocational training preferred%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3EStrong problem-solving and troubleshooting experience%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3ESales Experience (required)%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3EAn automotive background is preferred%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3EParts/Service Advisor experience is preferred%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3ESolid typing skills (30 WPM with 80%) and experience using CRM software%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3EMust be fluent in English (written and verbal)%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3EExceptional communication skills%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3EAbility to document reference materials%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3EStrong computer and Internet skills%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3EStrong Customer Service skills%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3EAbility to navigate for customers who are having difficulty locating parts%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3EAbility to advise and educate customers in a way they can understand%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3EPossess patience when locating parts or catalog items for non-technical customers%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3EAbility to learn quickly and eagerness to learn new problem-solving techniques%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3EHighly organized, detail-oriented, and able to thrive in a fast-paced, changing environment%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3EAbility to work with minimum supervision, multi-task, problem-solve, and prioritize%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3EDemonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3ESuccessful completion of our written skills assessment is required%3C/li%3E%3C/ul%3E%3Cp style=%22font-family%5C:Arial;%22%3E%3Cstrong%3EWhat You Can Expect%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli style=%22font-family%5C:Arial;%22%3EStarting pay rate of %2415.00 per hour%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3EHealth/Dental/Vision/Life Insurance%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3EFlexible Spending Account (FSA) and Health Savings Account (HSA)%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3E401(k)%26nbsp;%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3EVacation/Sick Time and Paid Holidays%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3ETuition Reimbursement%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3EEmployee Assistance Program%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3EEmployee Discount Program%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3ETraining and Development Programs (Percepta College)%3C/li%3E%3Cli style=%22font-family%5C:Arial;%22%3EAward-winning Employee Rewards Program (Perci Perks)%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong%3EAbout Percepta%3C/strong%3E%3C/p%3E%3Cp%3EEstablished in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.%3C/p%3E%3Cp%3EOur values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we%5C:%3C/p%3E%3Cul%3E%3Cli%3E%3Cstrong%3ELead with humility%3C/strong%3E – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.%3C/li%3E%3Cli%3E%3Cstrong%3EService beyond self %3C/strong%3E– We serve others—clients, customers, and teammates—with care and integrity in every interaction.%3C/li%3E%3Cli%3E%3Cstrong%3ELeave it better%3C/strong%3E – We take ownership and leave every process, person, and place better than we found it.%3C/li%3E%3Cli%3E%3Cstrong%3EWin together%3C/strong%3E – We succeed as one—celebrating, supporting, and showing up for each other.%3C/li%3E%3Cli%3E%3Cstrong%3EDeliver remarkable%3C/strong%3E – We go beyond expectations to create bold, meaningful moments that stand out.%3C/li%3E%3C/ul%3E%3Cp%3EPercepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.%3C/p%3E%3Cp%3E%3Ci%3E#LI-Onsite%3C/i%3E%3C/p%3E