Member Relationship Consultant I

Location & Work Setting: Alexandria, VA. Fully On-Site

Work Schedule: Monday – Friday, 9 AM to 5 PM EST. Must be available Saturdays, 9 AM to 1 PM.

Reports To: Branch Manager

Salary Range: $22.45 to $26.41 per hour.

Position Overview

Our valued client, CommonWealth One Federal Credit Union (COFCU), is actively recruiting for a Member Relationship Consultant I to deliver remarkable member service by supporting branch operations, processing member transactions, and maintaining deposit and related account services. This role assists members with account inquiries, service requests, problem resolution, and day-to-day operational needs while ensuring accuracy, compliance, and adherence to established policies and procedures. The Member Relationship Consultant I will also identify opportunities to recommend products and services, support branch performance goals, and contribute to a professional, welcoming, and efficient member experience across in-person and digital service channels.

What You’ll Bring:

• High school diploma or GED required.
• Six months to two years of related financial institution, customer service, or member service experience required. Equivalent combinations of education, training, and experience may be considered.
• Experience with IRA administration, account maintenance, trust accounts, deceased account processing, or wire operations is preferred.
• Experience with core banking systems and standard business software applications is preferred.
• Ability to gather information, analyze account activity, research issues, identify discrepancies, and resolve operational and member service problems using sound judgment and established procedures.
• Ability to perform basic mathematical calculations accurately, including balancing, reviewing transactions, and processing financial information.
• Ability to read, interpret, and apply written instructions, policies, procedures, and regulatory guidance.
• Ability to communicate effectively both verbally and in writing with members, employees, and external parties.
• Ability to organize information clearly and communicate professionally and effectively in both oral and written formats.
• Ability to explain processes, resolve concerns, and provide service clearly and courteously.
• Ability to work collaboratively in a team environment while building effective working relationships across departments.
• Ability to exercise professionalism, discretion, empathy, and diplomacy when handling sensitive member and operational matters.

What You Can Expect From COFCU:

• A fun work environment! The Credit Union (CU) helps build relationships by providing remarkable service, celebrating internal and external opportunities, acting with integrity, and loving the communities we serve.
• Highly competitive compensation and benefits package to include medical, dental, vision, life, short-term and long-term disability insurance, 401(k) plan, profit sharing, paid holidays, and paid time off. We also offer pet insurance!
• Employee PERKS include: a culture day, birthday off with pay, volunteer leave, tuition reimbursement, business casual dress environment, discounted gym membership, discounted loans, employee referral bonus program, exciting employee engagement events, and more!

Join the COFCU team! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or status as an individual with a disability.