PC Service Technical Advisor

The Technical Advisor should support service centers in solving sophisticated technical problems which cannot be solved by the service center team. Investigate the quality technical issues and make a quality report for each case. Support the warranty team in investigating the sophisticated case and approve for technical side only.

• Investigate technical problems and assist service center to repair the sophisticated problems.
• Analyze technical problems, prioritize and issue technical reports to technical support engineer.
• Train team leader and technicians on the new TSB sent from mother companies.
• Support warranty department for sophisticated technical cases and approve from technical side only.
• Participate in GB academy trainings.
• Follow up scan tools and special tools update for his service center.

Position Title: Technical Advisor
Educational Requirements: Bachelor’s degree in mechanical engineering
Special Certification or Training Required: N/A
Required Industry Experience: 1 to 3 years of experience
Technological Requirements: Microsoft office suite
Language Requirements: Very good command of English