Branch Manager Goroka

Join Westpac PNG and lead branch performance, customer outcomes and operational excellence within our Retail Banking team in Goroka.

About Us

We are a bank that’s been around for generations, helping our customers grow and prosper with their business. We are also committed to our vision: to be our customers’ #1 Bank and Partner Through Life.

As the oldest bank and first company in Australia, we have more than 200 years of continuous service to the people of Papua New Guinea. Through our unique portfolio of brands, we support and serve a vast clientele.

About the role

Reporting to the Area Manager, you will be accountable for achieving financial targets, maintaining operational and regulatory standards, strengthening customer relationships and fostering a positive, high-performing team culture. You will also identify local growth opportunities and represent the bank within the community.

Key responsibilities of the role include:

• Lead efficient daily branch operations, including cash handling, security, audits, safety and maintenance.

• Coach, develop and support employees, set clear expectations and build a collaborative team culture.

• Drive growth across deposits, lending and other banking products through local market activity and customer acquisition.

• Monitor branch performance against agreed measures and take timely action where improvement is required.

• Deliver high-quality customer service, resolve escalated concerns and strengthen community relationships.

• Maintain compliance with internal policies, regulatory standards and risk controls, and support audit improvement actions.

Skills that will help you be successful in the role

• Experience in branch or retail management, or an equivalent leadership role.

• Proven capability in leading, managing and developing teams.

• Strong knowledge of banking regulations, risk management and compliance requirements.

• Excellent customer service, communication and stakeholder engagement skills.

• Commercial awareness and the ability to balance customer outcomes with business performance.

• A bachelor’s degree in business, Finance, Banking or a related field is preferred.

What’s in it for me?

Playing a significant part in the future of the business, your career development is important to us. We will provide a platform that allows you to keep learning and growing, backed by a fantastic team of people within a can-do, supportive structure. Along with this, you will access benefits in banking, wealth and insurance offers in the market.

What’s it like to work there?

We are a bank that aims to provide a supportive working environment with a phenomenal corporate culture. We value diversity and inclusion, and we’re proud to provide a working environment with opportunities and flexibility for our team. Being part of the Westpac Family means you’ll be part of a culturally diverse team that’s been around for over 200 years.

How do I apply?

If this sounds like the opportunity you’ve been waiting for, just click on the APPLY button and get started in your application process.

Online Application Requirements: Your application will take approximately 10 minutes to complete and must be submitted online. You will need to COMPLETE ALL sections of the APPLICATION FORM and UPLOAD a PDF or Word version of your resume, copies of your credentials and your Identifications. (NID, Birth Certificate & Police Clearance)