Hospital Administrator II (Patient and Community Relations)

%3Cp%3E%3Cspan style=%22font-family%5C:%27Times New Roman%27, Times, serif;font-size%5C:16px;%22%3E%3Cstrong%3EDepartment/ Cluster%5C: %3C/strong%3EPatient and Community Relations Department, Tseung Kwan O Hospital%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family%5C:%27Times New Roman%27, Times, serif;font-size%5C:16px;%22%3E%3Cstrong%3EPay%5C:%3C/strong%3E HK%2434,705 to HK%24 67,526 (HGPS point 13 to 27) per month including Monthly Allowance%26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family%5C:%27Times New Roman%27, Times, serif;font-size%5C:16px;%22%3EUp to 15% of total basic salary (after deducting the contribution of Mandatory Provident Fund by Hospital Authority) as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance.%3C/span%3E%3C/p%3E%3Cp%3E%3Cbr%3E%3Cspan style=%22font-family%5C:%27Times New Roman%27, Times, serif;font-size%5C:16px;%22%3E%3Cstrong%3EKey Responsibilities%3C/strong%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family%5C:%27Times New Roman%27, Times, serif;font-size%5C:16px;%22%3E1. Handle patient or public complaints, feedback, assistance and enquiries.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family%5C:%27Times New Roman%27, Times, serif;font-size%5C:16px;%22%3E2. Handle hospital incidents and take follow-up actions for case management.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family%5C:%27Times New Roman%27, Times, serif;font-size%5C:16px;%22%3E3. Act as a patient advocate and advise the hospital management on key areas for system improvement of patient services.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family%5C:%27Times New Roman%27, Times, serif;font-size%5C:16px;%22%3E4. Provide support to the hospital management to improve patient services, quality and safety.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family%5C:%27Times New Roman%27, Times, serif;font-size%5C:16px;%22%3E5. Liaise with Head Office’s Legal Services Department to handle medico-legal cases/issues.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family%5C:%27Times New Roman%27, Times, serif;font-size%5C:16px;%22%3E6. Support hospital staff in handling difficult or conflicting patient relation situations.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family%5C:%27Times New Roman%27, Times, serif;font-size%5C:16px;%22%3E7. Share patient or public complaint cases with departments/colleagues for learning purpose.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family%5C:%27Times New Roman%27, Times, serif;font-size%5C:16px;%22%3E8. Coordinate and provide training on complaint handling to clinical departments.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family%5C:%27Times New Roman%27, Times, serif;font-size%5C:16px;%22%3E9. Need to respond to civil disaster, media enquiry and work at odd hours whenever necessary.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family%5C:%27Times New Roman%27, Times, serif;font-size%5C:16px;%22%3E10. Conduct trend analysis and digest reports.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family%5C:%27Times New Roman%27, Times, serif;font-size%5C:16px;%22%3E11. Supervise staff of the Patient Complaint Team.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family%5C:%27Times New Roman%27, Times, serif;font-size%5C:16px;%22%3E12. Support media and community functions/activities if necessary.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family%5C:%27Times New Roman%27, Times, serif;font-size%5C:16px;%22%3E13. Perform other related duties as assigned by the supervisor.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family%5C:%27Times New Roman%27, Times, serif;font-size%5C:16px;%22%3E%3Cstrong%3EEntry Requirements%3C/strong%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family%5C:%27Times New Roman%27, Times, serif;font-size%5C:16px;%22%3E1. A degree from a Hong Kong University; or equivalent; and%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family%5C:%27Times New Roman%27, Times, serif;font-size%5C:16px;%22%3E2. Fluent Cantonese and good written Chinese.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family%5C:%27Times New Roman%27, Times, serif;font-size%5C:16px;%22%3E%3Cstrong%3EPreferable Attributes/Exposures%3C/strong%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family%5C:%27Times New Roman%27, Times, serif;font-size%5C:16px;%22%3E1. Fluent English and good written English.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family%5C:%27Times New Roman%27, Times, serif;font-size%5C:16px;%22%3E2. Fluent Putonghua.%3C/span%3E%3C/p%3E

Remarks:
1. Please refer to https://www.ha.org.hk/haho/ho/hrd_jv/NotestoApplicants.pdf for “Notes to Applicants”.
Please submit application on-line on or before 11 November 2026. For enquiries, please telephone 3949 3726.