Information Technology Technical Support Engineer

%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22line-height%5C:150%;mso-list%5C:l0 level1 lfo1;text-align%5C:justify;text-indent%5C:-.25in;text-justify%5C:inter-ideograph;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3ESupport all employees by receiving, categories and disseminates calls.%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height%5C:150%;mso-list%5C:l0 level1 lfo1;text-align%5C:justify;text-indent%5C:-.25in;text-justify%5C:inter-ideograph;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EOpen, document and follow up cases originated from user/customer calls.%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height%5C:150%;mso-list%5C:l0 level1 lfo1;text-align%5C:justify;text-indent%5C:-.25in;text-justify%5C:inter-ideograph;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3ESupport Network, telephone system and mobile phone push to mail issues.%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height%5C:150%;mso-list%5C:l0 level1 lfo1;text-align%5C:justify;text-indent%5C:-.25in;text-justify%5C:inter-ideograph;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EApply and document primitive customer support in both applications and infrastructure.%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height%5C:150%;mso-list%5C:l0 level1 lfo1;text-align%5C:justify;text-indent%5C:-.25in;text-justify%5C:inter-ideograph;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EHandle, document and follow up different stages of issues, user incidents, equipment events and technical problems.%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22line-height%5C:150%;mso-list%5C:l0 level1 lfo1;text-align%5C:justify;text-indent%5C:-.25in;text-justify%5C:inter-ideograph;%22%3E%3Cspan style=%22font-family%5C:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Symbol;mso-fareast-font-family%5C:Symbol;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EGenerate performance reports by different functions, applications or business group with the relevant case, incident, event and problem types that help management in decision making%3C/p%3E%3Cp%3E%3Cspan style=%22font-family%5C:%26quot;Garamond%26quot;,serif;font-size%5C:10.0pt;%22%3E%3Cspan style=%22line-height%5C:125%;mso-ansi-language%5C:EN-US;mso-ascii-theme-font%5C:minor-latin;mso-bidi-font-family%5C:%26quot;Times New Roman%26quot;;mso-bidi-language%5C:AR-SA;mso-bidi-theme-font%5C:minor-bidi;mso-fareast-font-family%5C:%26quot;MS Mincho%26quot;;mso-fareast-language%5C:JA;mso-fareast-theme-font%5C:minor-fareast;mso-hansi-theme-font%5C:minor-latin;%22%3EBuild, deploy, and manage desktops and laptops hardware and software.%3C/span%3E%3C/span%3E%3C/p%3E
%3Ctable class=%22LayoutTable%22 style=%22border-collapse%5C:collapse;float%5C:left;margin-left%5C:6.75pt;margin-right%5C:6.75pt;mso-padding-alt%5C:0in 0in 0in 0in;mso-table-anchor-horizontal%5C:column;mso-table-anchor-vertical%5C:paragraph;mso-table-left%5C:left;mso-table-lspace%5C:9.0pt;mso-table-rspace%5C:9.0pt;mso-table-top%5C:34.0pt;mso-yfti-tbllook%5C:1184;%22 border=%220%22 cellspacing=%220%22 cellpadding=%220%22 width=%22105.26%%22%3E%3Ctbody%3E%3Ctr style=%22height%5C:25.95pt;mso-row-margin-right%5C:522.5pt;mso-yfti-firstrow%5C:yes;mso-yfti-irow%5C:0;%22%3E%3Ctd style=%22border-bottom%5C:1.0pt solid windowtext;border-left-style%5C:none;border-right-style%5C:none;border-top-style%5C:none;height%5C:25.95pt;mso-border-bottom-alt%5C:solid windowtext .5pt;padding%5C:0in;width%5C:47.68%;%22 valign=%22bottom%22 width=%2247%%22%3E%3Cp class=%22FormHeading%22 style=%22margin%5C:4.0pt 0in 3.0pt;mso-element-anchor-horizontal%5C:column;mso-element-anchor-vertical%5C:paragraph;mso-element-frame-hspace%5C:9.0pt;mso-element-top%5C:34.0pt;mso-element-wrap%5C:around;mso-element%5C:frame;mso-height-rule%5C:exactly;%22%3E%3Cspan style=%22color%5C:#002060;font-family%5C:Arial;%22%3EPosition Title%5C: Technical Support Engineer%3C/span%3E%3C/p%3E%3C/td%3E%3Ctd style=%22border-bottom%5C:1.0pt solid windowtext;border-left-style%5C:none;border-right-style%5C:none;border-top-style%5C:none;mso-cell-special%5C:placeholder;%22 width=%22697%22%3E%3Cp class=%22MsoNormal%22%3E%26nbsp;%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22height%5C:25.95pt;mso-yfti-irow%5C:1;%22%3E%3Ctd style=%22border-bottom%5C:1.0pt solid windowtext;border-left-style%5C:none;border-right-style%5C:none;border-top-style%5C:none;height%5C:25.95pt;mso-border-bottom-alt%5C:solid windowtext .5pt;mso-border-top-alt%5C:solid windowtext .5pt;padding%5C:0in;width%5C:100.0%;%22 colspan=%222%22 valign=%22bottom%22 width=%22100%%22%3E%3Cp class=%22MsoBodyTextIndent3%22 style=%22background-color%5C:white;line-height%5C:normal;margin%5C:3.0pt .1in 3.0pt 0in;mso-background-themecolor%5C:background1;mso-element-anchor-horizontal%5C:column;mso-element-anchor-vertical%5C:paragraph;mso-element-frame-hspace%5C:9.0pt;mso-element-top%5C:34.0pt;mso-element-wrap%5C:around;mso-element%5C:frame;mso-height-rule%5C:exactly;%22%3E%3Cspan style=%22color%5C:#002060;font-family%5C:Arial;font-size%5C:10.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:%26quot;MS Gothic%26quot;;mso-fareast-theme-font%5C:major-fareast;%22%3EEducational Requirements%5C: University degree in computer science, statistics or equivalent.%3C/span%3E%3C/span%3E%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22height%5C:25.95pt;mso-yfti-irow%5C:2;%22%3E%3Ctd style=%22border-bottom%5C:1.0pt solid windowtext;border-left-style%5C:none;border-right-style%5C:none;border-top-style%5C:none;height%5C:25.95pt;mso-border-bottom-alt%5C:solid windowtext .5pt;mso-border-top-alt%5C:solid windowtext .5pt;padding%5C:0in;width%5C:100.0%;%22 colspan=%222%22 valign=%22bottom%22 width=%22100%%22%3E%3Cp class=%22FormHeading%22 style=%22margin%5C:4.0pt .1in 3.0pt 0in;mso-element-anchor-horizontal%5C:column;mso-element-anchor-vertical%5C:paragraph;mso-element-frame-hspace%5C:9.0pt;mso-element-top%5C:34.0pt;mso-element-wrap%5C:around;mso-element%5C:frame;mso-height-rule%5C:exactly;%22%3E%3Cspan style=%22color%5C:#002060;font-family%5C:Arial;%22%3ESpecial Certification or Training Required%5C: A+ and MCSE certificates%3C/span%3E%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22height%5C:25.95pt;mso-yfti-irow%5C:3;%22%3E%3Ctd style=%22border-bottom%5C:1.0pt solid windowtext;border-left-style%5C:none;border-right-style%5C:none;border-top-style%5C:none;height%5C:25.95pt;mso-border-bottom-alt%5C:solid windowtext .5pt;mso-border-top-alt%5C:solid windowtext .5pt;padding%5C:0in;width%5C:100.0%;%22 colspan=%222%22 valign=%22bottom%22 width=%22100%%22%3E%3Cp class=%22FormHeading%22 style=%22margin%5C:4.0pt .1in 3.0pt 0in;mso-element-anchor-horizontal%5C:column;mso-element-anchor-vertical%5C:paragraph;mso-element-frame-hspace%5C:9.0pt;mso-element-top%5C:34.0pt;mso-element-wrap%5C:around;mso-element%5C:frame;mso-height-rule%5C:exactly;%22%3E%3Cspan style=%22color%5C:#002060;font-family%5C:Arial;%22%3ERequired Industry Experience%5C: 0-2 years of experience%3C/span%3E%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22height%5C:25.95pt;mso-yfti-irow%5C:4;%22%3E%3Ctd style=%22border-bottom%5C:1.0pt solid windowtext;border-left-style%5C:none;border-right-style%5C:none;border-top-style%5C:none;height%5C:25.95pt;mso-border-bottom-alt%5C:solid windowtext .5pt;mso-border-top-alt%5C:solid windowtext .5pt;padding%5C:0in;width%5C:100.0%;%22 colspan=%222%22 valign=%22bottom%22 width=%22100%%22%3E%3Cp class=%22FormHeading%22 style=%22margin%5C:4.0pt .1in 3.0pt 0in;mso-element-anchor-horizontal%5C:column;mso-element-anchor-vertical%5C:paragraph;mso-element-frame-hspace%5C:9.0pt;mso-element-top%5C:34.0pt;mso-element-wrap%5C:around;mso-element%5C:frame;mso-height-rule%5C:exactly;%22%3E%3Cspan style=%22color%5C:#002060;font-family%5C:Arial;%22%3ETechnological Requirements%5C:%3C/span%3E%3Cspan style=%22font-family%5C:Arial;%22%3E %3C/span%3E%3Cspan style=%22color%5C:#002060;font-family%5C:Arial;%22%3EGood experience in PC hardware, MS Windows, and MS Office.%3C/span%3E%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22height%5C:25.95pt;mso-yfti-irow%5C:5;mso-yfti-lastrow%5C:yes;%22%3E%3Ctd style=%22border-bottom%5C:1.0pt solid windowtext;border-left-style%5C:none;border-right-style%5C:none;border-top-style%5C:none;height%5C:25.95pt;mso-border-bottom-alt%5C:solid windowtext .5pt;mso-border-top-alt%5C:solid windowtext .5pt;padding%5C:0in;width%5C:100.0%;%22 colspan=%222%22 valign=%22bottom%22 width=%22100%%22%3E%3Cp class=%22FormHeading%22 style=%22margin%5C:4.0pt .1in 3.0pt 0in;mso-element-anchor-horizontal%5C:column;mso-element-anchor-vertical%5C:paragraph;mso-element-frame-hspace%5C:9.0pt;mso-element-top%5C:34.0pt;mso-element-wrap%5C:around;mso-element%5C:frame;mso-height-rule%5C:exactly;%22%3E%3Cspan style=%22color%5C:#002060;font-family%5C:Arial;%22%3ELanguage Requirements%5C: Good Command of English%3C/span%3E%3C/p%3E%3C/td%3E%3C/tr%3E%3C/tbody%3E%3C/table%3E