Specialist Credit Management

KEY ACCOUNTABILITIES

Service Performance and Issue Resolution

• Execute daily O2C credit management tasks (credit limit calculation and maintenance, credit assessments, credit limit reviews, prepayment management, order release, blocked order management, and customer account unblocking)

• Ensure execution meets work instructions, KPIs and service level agreements

• Handle operational exceptions related to credit limit breaches, overdue payments, and blocked orders

• Identify and monitor (recurring) issues, perform root cause analysis and work with the process management team on the remediation or improvement to prevent recurrence

• Escalate structural issues, risks, and recurring defects to the Head of Credit Management / appropriate channels

Implementation of Changes and Improvements

• Contribute to continuous improvement of underlying processes in Credit Management

• Support the implementation of new or updated work instructions, tools, and systems along the process (e.g., SAP, Salesforce) including system testing and change management (e.g., end user training)

• Document and align with the process management team on the updates required to the standard operating procedures and control matrices to reflect process changes and lessons learned

• Collect improvement ideas, contribute to the operational improvement backlog and work with the Head of Credit Management and the process management team on the prioritization

• Participate in pilot activities, testing, and training related to changes impacting the operational line

Process Accuracy and Reconciliation

• Ensure credit assessments and credit limit decisions are accurate and in line with company policies and credit risk frameworks

• Perform reconciliations and resolve variances related to credit and customer accounts

• Maintain credit management controls and ensure adherence to credit risk policies, financial control requirements, and internal audit standards

• Ensure accuracy of customer master data and credit-relevant terms

• Handle sensitive information securely

Stakeholder Management and Communication

• Coordinate with Sales, Finance, Customer Service, and Billing Management teams to resolve complex issues

• Provide clear communication on operational status and credit decisions

• Support internal/external audits and ad-hoc queries

JOB REQUIREMENT

Education

• University degree in Finance, Accounting, Business Administration, Economics, or related field

• Relevant vocational education with significant experience may be considered

Experience

• 3-5 years of experience in a process- or function-related operational role, ideally in Credit Management or O2C operations, preferably in a global shared services organization

• Experience working with O2C systems (e.g., SAP, Salesforce)

• Experience performing root-cause analysis and supporting system/process improvement initiatives, including change management (i.e., end user training)

Knowledge and skills

• Solid understanding of O2C systems and transaction workflows – SAP S4/HANA experience is an advantage

• Knowledge of credit risk policies, internal controls and compliance for credit management

• Strong attention to detail for financial and contractual documents

• Ability to handle sensitive financial and customer information securely

• Comfortable coordinating with Sales, Finance, Customer Service, and Billing Management teams

Other requirements

• Excellent command of both oral and written English

• Can speak Mandarin language

• High level of confidentiality when handling sensitive financial and customer information

POSITION SCOPE

Reporting Line(s)

Solid line(s) to: Head of Credit Management

Working Relationships

Internal contacts

Head of Credit Management

Other Specialists and Team Leads within Order-2-Cash and adjacent processes

Process management teams Order-2-Cash

Sales, Billing Management and Finance teams

Group Treasury / OS&S Treasury

Project team (e.g., for any implementation projects)

External contacts

Service providers or external business partners as required for daily operations

External credit rating agencies

End customers

Tax authorities