Onboarding & Learning Programs Specialist

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week—featuring learning, community service, and culture-building experiences—we create opportunities to connect, grow, and make an impact.

SUMMARY
The Onboarding & Learning Programs Specialist is the face of learning for new employees from day one. You’ll lead New Hire Orientation, coordinate our early talent programs, and keep our learning systems and required training running smoothly. This role is equally at home in front of a room and behind the scenes, and it’s a natural starting point for a long-term career in learning and development.

WHAT YOU'LL DO

New Hire Orientation & Onboarding

• Own and facilitate New Hire Orientation, in person and virtual, from content and logistics to feedback and continuous improvement

• Understand the manager experience of onboarding a new employee and continually make it easier, gathering feedback and partnering with People & Organization, IT, and Facilities to implement improvements

• Build and launch onboarding templates, checklists, and resources that help managers welcome and ramp up new hires consistently

• Partner with our India Talent Enablement team to keep orientation cohesive across regions

Early Talent Programs

• Oversee day-to-day operations of the internship and recent grad programs, including logistics, scheduling, onboarding, and communications

• Serve as a go-to contact for interns and early-career employees

• Track participation and program data, and report results to stakeholders

LMS Administration

• Serve as the primary LMS administrator, managing user accounts, enrollments, content, learning paths, and system configuration

• Keep the course catalog current, troubleshoot learner issues, and work with IT and vendors

• Build reports and dashboards that give the team clear visibility into learning activity and completion

Compliance & Foundational Learning

• Manage annual compliance and required training end to end: assigning courses, tracking completion, following up, and reporting status to HR and Legal

• Partner with Legal, Compliance, and HR to roll out new or changing training requirements

• Maintain the foundational learning catalog so content stays accurate and aligned to current policy
  

RESPONSIBILITIES

Facilitation & Learning Delivery

• Independently facilitate in-person and virtual sessions, creating an inclusive environment, managing logistics end to end, and adjusting pacing and depth in the moment

• Establish credibility by connecting content to participants’ day-to-day work and handling questions and pushback with confidence

• Coordinate post-delivery reinforcement for assigned programs (application check-ins, manager prompts) and track completion of follow-up touchpoints

Learning Operations & Program Management

• Own end-to-end training request intake, evaluating each request against defined criteria and recommending whether and how to proceed

• Serve as primary LMS administrator (accounts, enrollments, course uploads, learning paths, configurations), with regular catalog audits

• Administer compliance training end to end, and build tracking for business-requested programs that surfaces participation and early outcome indicators for sponsors, using automation and AI to reduce manual follow-up

Learning Design & Development

• Design and develop learning programs across formats with increasing independence, applying instructional design models, aligning objectives to business outcomes, and selecting modality by audience and content

• Review and refresh assigned programs on a defined cycle, proposing updates when content is outdated or no longer driving its intended outcomes

• Independently manage SME relationships, structuring content-gathering sessions and communicating timelines and deliverables clearly

Continuous Improvement, Innovation & Measurement

• Track program metrics and gather behavioral indicator data (e.g., manager check-ins, post-training application surveys), combining it with reaction data into stakeholder-ready reports

• Run retrospectives on completed builds and turn findings into concrete process improvements

• Monitor industry trends, evaluate emerging tools under senior guidance, and share insights with the team regularly

• Integrate AI into daily design and operational workflows, building fluency without sacrificing quality or accuracy

Stakeholder Advisory & Needs Assessment

• Support needs assessments by synthesizing stakeholder inputs, applying a root-cause approach to separate skill gaps from process or environmental barriers, and surfacing initial recommendations — including non-learning solutions — for senior review

• Build the learning components of Advisor programs, translating briefs into learning products and escalating requests better served by non-learning interventions

• Manage multiple in-flight projects, communicating proactively on timelines and scope

What We Expect From You

• 2-4 years of experience in instructional design, L&D, or a related field, with a portfolio showing range across formats

• Working command of adult learning principles and instructional design models (ADDIE, SAM, backwards design, or similar)

• Proficiency in at least one eLearning authoring tool (e.g., Articulate Storyline/Rise, Adobe Captivate) and hands-on LMS/LXP administration experience

• Experience facilitating in-person and virtual training for professional adult audiences

• A diagnostic mindset and comfort turning reaction and behavioral data into clear reporting

• Solid project management instincts, active everyday use of AI tools, and a collaborative, low-ego approach that knows when to escalate

How Success Is Measured

In the first 12 months, success in this role looks like:

• The Advisors trust this role to take a brief and deliver without heavy hand-holding, and needs assessments produce clear, evidence-based recommendations

• Assigned programs stay current on a defined review cycle, and every training request receives a clear, timely recommendation

• Reporting pairs behavioral indicators and early on-the-job impact signals with reaction data

• Facilitation is well-received, participants apply what they learn, and reinforcement touchpoints are completed on schedule

• Retrospectives lead to process improvements, the LMS catalog is accurate, and automation has reduced manual follow-up

Growth Path

This role is a development path toward the Senior level of the L&D competency model and, over time, Senior Advisor positions within Talent Enablement. Demonstrated independence in needs assessment, behavioral-impact measurement, and program ownership, combined with depth in a domain such as AI enablement or leadership development, will position you for the next level

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities

• Flexible Time Off

• Career Development & Mentoring Programs

• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents

• Community Volunteering & Company Philanthropy Programs

• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements