Director, Managed Services Sales
8092aa3b-4a3d-4d80-af94-174d7f8c8c9e
- Employment type
- Reg Full Time
- Compensation
- 120000.00 to 150000.00 (USD) Annually
- Source
- adp
DIRECTOR, MANAGED SERVICES SALES
NewBold Technologies / Spencer Technologies | Sales & Business Development | Reports to: CRO
POSITION OVERVIEW
NewBold Technologies and Spencer Technologies are seeking an experienced enterprise sales professional to accelerate profitable, recurring managed-services revenue. This senior individual contributor will work alongside Account Executives and Account Managers to convert established client relationships into multiyear service agreements while developing selective new business. The ideal candidate is a hands-on closer with a proven record of selling complex managed services—not primarily hardware or one-time deployment projects.
KEY RESPONSIBILITIES
- Own the managed-services sales cycle: account discovery, qualification, solution development, business case, proposal, negotiation, and close.
- Create a qualified pipeline of net-new annual recurring revenue (ARR) opportunities and achieve agreed bookings and contract gross margin targets.
- Partner with Account Executives and Account Managers on account plans, executive discovery meetings, whitespace mapping, and coordinated pursuits; respect existing account ownership.
- Convert transactional deployment, project, and hardware relationships into multiyear support and technology lifecycle agreements.
- Sell bundled solutions including managed field services, break/fix and preventive maintenance, help desk/NOC, remote monitoring, depot repair, spares, advanced exchange, and POS/payment device support.
- Engage CIOs, IT infrastructure and operations executives, and business leaders; articulate value through uptime, service consistency, operating cost predictability, and reduced technology complexity.
- Work with Operations, Solution Design, and Finance to build scalable, deliverable solutions with appropriate SLAs, pricing assumptions, and target margins.
- Develop compelling proposals and commercial models, including per-device, per-site, and fixed monthly recurring structures; lead negotiations on scope and terms.
- Maintain accurate CRM records, opportunity stages, forecasts, close plans, and competitive intelligence; help build repeatable managed-services sales tools and playbooks.
COLLABORATIVE SALES MODEL
The Account Executive or Account Manager remains the primary owner of the overall customer relationship. The Director serves as the managed-services specialist and commercial pursuit lead, working jointly from opportunity identification through contract signature. After award, Service Delivery owns operational execution while Account Management retains relationship oversight; the Director supports material contract expansion and strategic renewals. Sales credit and compensation plans should reinforce collaboration.
REQUIRED EXPERIENCE & CAPABILITIES
- 8+ years of enterprise technology-services sales experience, including a strong history of selling recurring managed-services contracts.
- Documented success originating and closing complex, multiyear agreements with recurring revenue, measurable scope, and defined service-level commitments.
- Experience selling to distributed enterprise customers, preferably in retail, QSR, hospitality, or other multisite environments.
- Working knowledge of managed field services, IT support, infrastructure operations, POS and payment systems, device lifecycle services, and related service delivery economics.
- Strong consultative selling, executive relationship management, commercial negotiation, and financial modeling capabilities; understands ARR, contract margin, and total contract value.
- Demonstrated team-selling effectiveness with account owners, presales resources, finance, and service delivery; capable of leading without direct reporting authority.
- Experience with disciplined sales methodologies and CRM pipeline management; willing to travel for enterprise customer meetings.
PREFERRED BACKGROUND
Experience in technology lifecycle services, national field-services networks, managed device programs, or a high-growth private equity-backed business. Existing relationships with large retail or QSR enterprise technology teams are a plus.
PERFORMANCE EXPECTATIONS
- New contracted ARR booked and contract gross margin are the primary measures of success.
- Qualified recurring-revenue pipeline, forecast accuracy, and conversion of existing strategic and key accounts into managed-services customers.
- Value and duration of multiyear agreements, cross-sell penetration, and expansion of recurring service scope.
- Effective joint pursuits and client satisfaction through clear transitions to Operations and Account Management.
FIRST-YEAR PRIORITIES
- First 90 days: assess service capabilities, align with Account Managers, prioritize the top existing-account opportunities, and build a credible pipeline.
- By six months: close early contracts, prove repeatable solution and pricing packages, and establish a collaborative sales cadence.
- By twelve months: deliver agreed new ARR and margin goals and establish a sustainable multiyear managed-services opportunity pipeline.
WHY NEWBOLD / SPENCER
The combined business brings national service coverage, enterprise client relationships, and a broad portfolio of technology deployment, support, and lifecycle capabilities. This role will have a direct impact on expanding predictable, profitable recurring revenue and establishing NewBold/Spencer as a long-term managed-services partner.