Counter Sales Representative

Counter Sales Representative

Who We Are

Kovalsky-Carr Electric Supply Co. has been a trusted electrical distributor since 1921. Acquired by United Electric Supply Co., in 2024, we are 100% employee-owned and pride ourselves on delivering outstanding customer service to the commercial, residential and industrial industries. Headquartered in New Castle, Delaware, United Electric Supply offers a range of products and services including lighting, wire/cable/conduit, distribution and control, data communications, electro-mechanical, and energy solutions.

Position Summary

We are seeking a customer-focused and detail-oriented Counter Sales Representative to join our team. In this role, you will be the first point of contact for customers, assisting with product inquiries, in-person order processing, and providing expert product advice. Strong communication skills and the ability to build customer relationships are essential for success. This position also involves maintaining a clean, organized counter area, managing inventory levels, and supporting the overall goals of the sales team.

Position Responsibilities

• Verify shipment of goods received from branch transfers and packing slips. 
• Organize and stock warehouse shelves with incoming materials and supplies. 
• Maintain clean, orderly, and safe stock area. 
• Participate in the Cycle Counting efforts at the branch. 
• Provide insightful, accurate, detailed information to our customers questions or problems. Always greet customers at the sales counter or through incoming telephone calls.  
• Responsible for pricing, recommending, and selling appropriate products to our customers as well as quoting jobs and bids on material.   
• Efficiently collect requested material from the shelves, ensuring it correctly aligns with the customer’s application and order. 
• Assist with pulling materials for transfers to other branches, phone orders, and orders to be delivered when needed or requested.  
• Ensure the counter area is kept clean, orderly and safe. 
• Solve customer problems tactfully and promptly. 
• Awareness of all new product information and promotions through vendor – and company-sponsored Lunch and Learns, upon availability.  
• Meet or exceed sales budget by proactively seeking new business and participating in selling programs and promotions.  
• Work closely with all internal departments, combining individual efforts to better serve the customer.   

This is a Safety Sensitive Position

• May be required to operate powered industrial trucks.
• Must be able to lift 50 lbs. several times a day, bend, twist, and climb. 
• Adhere to all United Electric health, safety, and environmental policies.   
• Act in a safe and positive manner always, ensure that those around you do not put themselves or others at risk.  Your personal safety is your responsibility.
• Complete an accident/Incident report for any safety and/or health infractions that occur or witnessed.

Commitment to Safety

• Adhere to all United Electric health, safety, and environmental policies.    
• Act in a safe and positive manner always, ensure that those around you do not put themselves or others at risk.  Your personal safety is your responsibility. 
• Complete an accident/Incident report for any safety and/or health infractions that occurs or are witnessed. 
• Support all United Electric health, safety, and environmental policies for all employees within your branch. 

Qualifications:

• Excellent interpersonal and communication skills – both written and verbal.  
• Ability to effectively handle multiple tasks and collaborate within a multi-functional team.  
• Detail oriented, organized, consistent and tenacious.  
• A team player – work together with others to accomplish common goals of company.  
• Organized with strong time management skills.  
• Ability to learn our ERP system.  
• Industry product knowledge beneficial.  
• Self-motivated and self-starter.  
• Minimum High School Diploma.  
• Customer Service Training/Experience is preferred 

Compensation & Benefits

• Health, Dental, and Vision Insurance 
• Disability Insurance and Life Insurance 
• 401(K) and Stock Ownership 
• Paid Vacation and holidays 
• Educational Benefits 
• Wellness Programs 
• Work/Life Balance 
• Eligible for Commission

We are an equal employment opportunity employer.