Manager UX/UI Research and Strategy

%3Cp%3E%3Cstrong%3EWHY UT SOUTHWESTERN?%3C/strong%3E%3Cbr%3EWith over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and

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for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to %3Ci%3EU.S. News %26amp; World Report%3C/i%3E, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive

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package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!%26nbsp;%3Cbr%3E%3Cbr%3E%3Cstrong%3EJOB SUMMARY%3C/strong%3E%3Cbr%3EThe Manager, UX/UI Researcher %26amp; Strategist, reporting to the Director, Digital Strategy and Engagement, provides leadership and oversight for user experience research and strategy within the Digital team in the Department of Communications, Marketing, and Public Affairs. The position leads user research, usability, interaction design, and UX strategy to improve digital experiences across UT Southwestern%27s online channels. Working within the broader digital strategy and priorities established by departmental leadership, the Manager serves as a subject matter expert and internal consultant for UX research and strategy.

The role

balances strategic thinking with hands-on involvement in projects and supports usability, accessibility, engagement, technical feasibility, and institutional brand standards.%26nbsp;%3Cbr%3E%3Cbr%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cstrong%3EBENEFITS%3C/strong%3E%3Cbr%3EUT Southwestern is proud to offer a competitive and comprehensive

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package to eligible employees. Our

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are designed to support your overall wellbeing, and include%5C:%3C/p%3E%3Cul%3E%3Cli%3EPPO medical plan, available day one at no cost for full-time employee-only coverage%3C/li%3E%3Cli%3E100% coverage for preventive healthcare-no copay%3C/li%3E%3Cli%3EPaid Time Off, available day one%3C/li%3E%3Cli%3ERetirement Programs through the Teacher Retirement System of Texas (TRS)%3C/li%3E%3Cli%3EPaid Parental Leave Benefit%3C/li%3E%3Cli%3EWellness programs%3C/li%3E%3Cli%3ETuition Reimbursement%3C/li%3E%3Cli%3EPublic Service Loan Forgiveness (PSLF) Qualified Employer%3C/li%3E%3Cli%3E%3Ca href=%22http%5C://jobs.utsouthwestern.edu/

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/#top%22 target=%22_blank%22%3ELearn more about these and other UTSW employee

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!%3C/a%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cbr%3E%3Cbr%3E%3Cstrong%3EEXPERIENCE AND EDUCATION%3C/strong%3E%3Cbr%3E%3Cbr%3E%3Cstrong%3ERequired%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cstrong%3EEducation%3C/strong%3E%3Cbr%3EBachelor%27s Degree in Human-Computer Interaction (HCI), Information Architecture, Psychology, Human Factors, Design, Visual Communications, Digital Media, or a related field.%26nbsp;%3Cbr%3EMay consider additional years of experience in User experience design in lieu of degree.%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cul%3E%3Cli%3E%3Cstrong%3EExperience%3C/strong%3E%3Cbr%3E2 years experience managing %26nbsp;UX/UI Research and Design teams with five (5) years progressively responsible experience in UX research, UX strategy, user experience design, information architecture, usability, or related digital experience work, including experience leading UX initiatives and mentoring, managing, or providing direction to UX/UI professionals or multidisciplinary teams.%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong%3EPreferred%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cstrong%3EExperience%3C/strong%3E%3Cbr%3EExperience in higher education, health care, academic medicine, government, agency, consulting, or another complex organizational environment; experience contributing to UX research practices, usability programs, experience standards, or design systems; experience with Agile, Scrum, Kanban, or similar methodologies.%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cp%3E%3Cbr%3E%3Cstrong%3EJOB DUTIES%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3ELead UX research and strategy for complex digital projects, establishing appropriate research methods, experience strategies, usability approaches, mockups, deliverables, schedules, and quality standards in coordination with departmental leadership and project stakeholders.%3C/li%3E%3Cli%3EManage, mentor, and develop UX/UI team, including the Sr. UX/UI Strategist, providing strategic direction, coaching, feedback, workload guidance, and professional development; manage cross-functional dependencies and systems to ensure effective collaboration, alignment and delivery initiatives.%3C/li%3E%3Cli%3EPlan and conduct qualitative and quantitative research and usability activities, including interviews, surveys, contextual inquiry, usability testing, card sorting, tree testing, and related methods; synthesize findings, analytics, behavioral data, and stakeholder input into actionable recommendations.%3C/li%3E%3Cli%3EDevelop and communicate UX deliverables, including research plans, personas, journeys, task flows, experience maps, site maps, information architectures, prototypes, wireframes, and strategic recommendations appropriate to project needs.%3C/li%3E%3Cli%3EAttend discovery sessions and research workshops to identify user needs, business objectives, content requirements, technical constraints, and opportunities, and facilitate alignment among multidisciplinary project teams.%3C/li%3E%3Cli%3EPartner with digital strategists, developers, project managers, content professionals, designers, and institutional stakeholders to translate research and UX strategy into user-friendly, accessible, technically feasible, scalable, and sustainable digital experiences.%3C/li%3E%3Cli%3EProvide UX research and strategy oversight throughout the project lifecycle and review designs, prototypes, websites, applications, and development builds to ensure approved UX requirements, research findings, accessibility considerations, and experience standards are appropriately implemented.%3C/li%3E%3Cli%3EContribute to UX research and strategy standards, methodologies, documentation, and reusable practices; support the development and consistent application of design systems, component patterns, and other approaches that promote consistency and efficiency across digital projects.%3C/li%3E%3Cli%3EMonitor digital analytics, user behavior, research findings, emerging UX practices, and evolving digital trends to identify opportunities for continuous improvement and innovation; evaluate tools, methodologies, accessibility practices, technologies, and industry trends to ensure UTSW%27s digital experiences remain current, innovative, user-centered, and competitive; and recommend strategic improvements to leadership.%3C/li%3E%3Cli%3EServe as a trusted internal consultant and UX/UI subject matter expert, advocating for user-centered and inclusive design, communicating research and recommendations to technical and non-technical audiences, and advising stakeholders on experience challenges.%3C/li%3E%3Cli%3ECoordinate UX research and strategy across concurrent initiatives, helping scope efforts, estimate resources, establish priorities, manage dependencies and timelines, and communicate risks and opportunities within the established strategic direction of the department.%3C/li%3E%3Cli%3EParticipate in digital planning and project discussions as the UX research and strategy subject matter expert and build strong relationships across the institution through transparency, collaboration, responsiveness, and a focus on improving the digital experience.%3C/li%3E%3Cli%3EPerform other duties as assigned.%3C/li%3E%3C/ul%3E%3Cp style=%22font-size%5C:9pt;margin-bottom%5C:0pt;margin-top%5C:0pt;%22%3E%3Cspan style=%22font-family%5C:Verdana;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-size%5C:9pt;margin-bottom%5C:0pt;margin-top%5C:0pt;%22%3E%3Cspan style=%22font-family%5C:Verdana;%22%3E%3Cstrong%3EPHYSICAL REQUIREMENTS/WORKING CONDITIONS%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-size%5C:9pt;margin-bottom%5C:0pt;margin-top%5C:0pt;%22%3E%3Cspan style=%22font-family%5C:Verdana;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-size%5C:9pt;margin-bottom%5C:0pt;margin-top%5C:0pt;%22%3E%3Cspan style=%22font-family%5C:Verdana;%22%3E%3Cstrong%3EPhysical Requirements%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3ETalking%3C/li%3E%3C/ul%3E%3Cp style=%22font-size%5C:9pt;margin-bottom%5C:0pt;margin-top%5C:0pt;%22%3E%3Cspan style=%22font-family%5C:Verdana;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-size%5C:9pt;margin-bottom%5C:0pt;margin-top%5C:0pt;%22%3E%3Cspan style=%22font-family%5C:Verdana;%22%3E%3Cstrong%3EWorking Conditions%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3EIndoors%3C/li%3E%3Cli%3EOffice Setting%3C/li%3E%3C/ul%3E%3Cp style=%22font-size%5C:9pt;margin-bottom%5C:0pt;margin-top%5C:0pt;%22%3E%3Cspan style=%22font-family%5C:Verdana;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp%3E%3Cstrong%3ESalary Information%3C/strong%3E%3Cbr%3ESalary is commensurate with education, skills, and relevant experience.%3Cbr%3E%3Cbr%3E%3Cstrong%3ESECURITY AND EEO STATEMENT%3C/strong%3E%3Cbr%3E%3Cbr%3E%3Cstrong%3ESecurity%3C/strong%3E%3Cbr%3EThis position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.%3Cbr%3E%3Cbr%3E%3Cstrong%3EEEO%3C/strong%3E%3Cbr%3EUT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.%3Cbr%3E%26nbsp;%3C/p%3E