User and Application Support Analyst

%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3E%3Cstrong%3EIMPORTANT NOTICE REGARDING APPLICATION DEADLINE%5C: %3C/strong%3EPlease note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0cm 5.7pt 0cm 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3EThis post is a limited-term fixed-term post.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cdiv style=%22border-bottom%5C:1.0pt solid windowtext;border-left-style%5C:none;border-right-style%5C:none;border-top%5C:1.0pt solid windowtext;margin-left%5C:6.0pt;margin-right%5C:5.7pt;mso-border-bottom-alt%5C:solid windowtext .5pt;mso-border-top-alt%5C:solid windowtext .5pt;mso-element%5C:para-border-div;padding%5C:1.0pt 0in;%22%3E%3Cp class=%22MsoNormal%22 style=%22border-style%5C:none;line-height%5C:normal;margin-bottom%5C:0in;mso-border-bottom-alt%5C:solid windowtext .5pt;mso-border-top-alt%5C:solid windowtext .5pt;mso-layout-grid-align%5C:none;mso-padding-alt%5C:1.0pt 0in 1.0pt 0in;mso-pagination%5C:none;padding%5C:0in;tab-stops%5C:.45in;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3E%3Cstrong%3E1.%26nbsp;%3C/strong%3E%3C/span%3E%3Cspan style=%22mso-font-kerning%5C:0pt;mso-tab-count%5C:1;%22%3E%3Cstrong%3E %26nbsp;%26nbsp;%26nbsp; %3C/strong%3E%3C/span%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3E%3Cstrong%3EOrganizational Context%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/div%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 27.3pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-align%5C:justify;text-autospace%5C:none;text-justify%5C:inter-ideograph;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 0in 0in 26.7pt;mso-layout-grid-align%5C:none;mso-list%5C:l0 level1 lfo2;mso-pagination%5C:none;tab-stops%5C:26.7pt;text-align%5C:justify;text-autospace%5C:none;text-indent%5C:-.25in;text-justify%5C:inter-ideograph;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Arial;mso-font-kerning%5C:0pt;mso-list%5C:Ignore;%22%3Ea.%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-fareast-font-family%5C:Arial;mso-font-kerning%5C:0pt;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3E%3Cstrong%3EOrganizational Setting%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 27.3pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 9.4pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3ELocated within User and Application Support Unit of WIPO%27s Business Applications Division, which develops and manages IT solutions for core systems such as PCT, Madrid, and The Hague, the Unit acts as the primary contact for technical assistance. The Unit ensures application stability by focusing on timely incident resolution, end-user support, and release management coordination. Additionally, it plays a vital role in business continuity by administering highly complex, time-critical operational schedules necessary for achieving the organization%27s overarching goals.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 13.1pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 13.1pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 0in 0in 26.7pt;mso-layout-grid-align%5C:none;mso-list%5C:l0 level1 lfo2;mso-pagination%5C:none;tab-stops%5C:26.7pt;text-align%5C:justify;text-autospace%5C:none;text-indent%5C:-.25in;text-justify%5C:inter-ideograph;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Arial;mso-font-kerning%5C:0pt;mso-list%5C:Ignore;%22%3Eb.%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-fareast-font-family%5C:Arial;mso-font-kerning%5C:0pt;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3E%3Cstrong%3EPurpose Statement%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 9.3pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 9.3pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EThe primary role of the incumbent is to ensure effective support, reliable operation, and continuous improvement of business applications and related services.

The role

provides advanced technical and functional support, leads the resolution of complex incidents and service requests, and collaborates closely with technical and business stakeholders to maintain service quality and operational continuity. The incumbent contributes to proactive incident management, systems and data analysis, process optimization, operational readiness, and knowledge sharing, with the objective of minimizing disruptions, improving service performance, and ensuring a high-quality user experience.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 9.3pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 9.3pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 0in 0in 26.7pt;mso-layout-grid-align%5C:none;mso-list%5C:l0 level1 lfo2;mso-pagination%5C:none;tab-stops%5C:26.7pt;text-align%5C:justify;text-autospace%5C:none;text-indent%5C:-.25in;text-justify%5C:inter-ideograph;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Arial;mso-font-kerning%5C:0pt;mso-list%5C:Ignore;%22%3Ec.%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-fareast-font-family%5C:Arial;mso-font-kerning%5C:0pt;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3E%3Cstrong%3EReporting Lines%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 9.3pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 9.3pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EThe incumbent works under the supervision of the Head of the User and Application Support Unit.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 27.3pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-align%5C:justify;text-autospace%5C:none;text-justify%5C:inter-ideograph;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 0in 0in 26.7pt;mso-layout-grid-align%5C:none;mso-list%5C:l0 level1 lfo2;mso-pagination%5C:none;tab-stops%5C:26.7pt;text-align%5C:justify;text-autospace%5C:none;text-indent%5C:-.25in;text-justify%5C:inter-ideograph;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Arial;mso-font-kerning%5C:0pt;mso-list%5C:Ignore;%22%3Ed.%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-fareast-font-family%5C:Arial;mso-font-kerning%5C:0pt;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3E%3Cstrong%3EWork Relations%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 9.3pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 9.3pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EThe incumbent collaborates closely with internal stakeholders throughout the Organization, as well as with external partners such as vendors, service providers, and national and regional IP offices.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 9.3pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:107%;margin-right%5C:5.7pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cdiv style=%22border-bottom%5C:1.0pt solid windowtext;border-left-style%5C:none;border-right-style%5C:none;border-top%5C:1.0pt solid windowtext;margin-left%5C:6.0pt;margin-right%5C:5.7pt;mso-border-bottom-alt%5C:solid windowtext .5pt;mso-border-top-alt%5C:solid windowtext .5pt;mso-element%5C:para-border-div;padding%5C:1.0pt 0in;%22%3E%3Cp class=%22MsoNormal%22 style=%22border-style%5C:none;line-height%5C:normal;margin-bottom%5C:0in;mso-border-bottom-alt%5C:solid windowtext .5pt;mso-border-top-alt%5C:solid windowtext .5pt;mso-layout-grid-align%5C:none;mso-padding-alt%5C:1.0pt 0in 1.0pt 0in;mso-pagination%5C:none;padding%5C:0in;tab-stops%5C:.45in;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3E%3Cstrong%3E2.%3C/strong%3E%3C/span%3E%3Cspan style=%22mso-font-kerning%5C:0pt;mso-tab-count%5C:1;%22%3E%3Cstrong%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/strong%3E%3C/span%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3E%3Cstrong%3EDuties and

Responsibilities

%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/div%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EThe incumbent will perform the following principal duties%5C:%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;tab-stops%5C:23.4pt 41.4pt;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3E%3Cstrong%3Ea.%3C/strong%3E%3C/span%3E%3Cspan style=%22mso-font-kerning%5C:0pt;mso-tab-count%5C:1;%22%3E%3Cstrong%3E%26nbsp;%26nbsp; %3C/strong%3E%3C/span%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EProvide advanced technical and functional support for business systems and services by managing incidents, service requests, and problem records in the designated ticketing system, ensuring timely resolution in line with established SLAs, escalating critical issues when required, and maintaining effective communication with stakeholders throughout the incident lifecycle.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;tab-stops%5C:23.4pt 41.4pt;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;tab-stops%5C:23.4pt 41.4pt;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3E%3Cstrong%3Eb.%3C/strong%3E%3C/span%3E%3Cspan style=%22mso-font-kerning%5C:0pt;mso-tab-count%5C:1;%22%3E%3Cstrong%3E%26nbsp;%26nbsp; %3C/strong%3E%3C/span%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3ECoordinate incident resolution and service delivery with development, infrastructure, and business teams, provide functional guidance and issue analysis to users, and perform root cause analysis for major or recurring incidents to support corrective and preventive actions.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;tab-stops%5C:23.4pt 41.4pt;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;tab-stops%5C:23.4pt 41.4pt;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3E%3Cstrong%3Ec.%3C/strong%3E%3C/span%3E%3Cspan style=%22mso-font-kerning%5C:0pt;mso-tab-count%5C:1;%22%3E%3Cstrong%3E%26nbsp;%26nbsp; %3C/strong%3E%3C/span%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EMonitor application performance, availability, and operational alerts, and take prompt and appropriate action to prevent or minimize service disruption.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;tab-stops%5C:23.4pt 41.4pt;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;tab-stops%5C:23.4pt 41.4pt;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3E%3Cstrong%3Ed.%3C/strong%3E%3C/span%3E%3Cspan style=%22mso-font-kerning%5C:0pt;mso-tab-count%5C:1;%22%3E%3Cstrong%3E%26nbsp;%26nbsp; %3C/strong%3E%3C/span%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EExecute and oversee daily operational tasks, scheduled jobs, and application support procedures; validate, implement, or support application fixes, configuration changes, and data corrections as required.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;tab-stops%5C:23.4pt 41.4pt;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;tab-stops%5C:23.4pt 41.4pt;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3E%3Cstrong%3Ee.%3C/strong%3E%3C/span%3E%3Cspan style=%22mso-font-kerning%5C:0pt;mso-tab-count%5C:1;%22%3E%3Cstrong%3E%26nbsp;%26nbsp; %3C/strong%3E%3C/span%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EContribute to testing, release, deployment, and post-release support activities for application enhancements and bug fixes, collaborating with internal and external stakeholders to ensure service stability, compliance, and user satisfaction.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;tab-stops%5C:23.4pt 41.4pt;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;tab-stops%5C:23.4pt 41.4pt;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3E%3Cstrong%3Ef.%3C/strong%3E%3C/span%3E%3Cspan style=%22mso-font-kerning%5C:0pt;mso-tab-count%5C:1;%22%3E%3Cstrong%3E%26nbsp;%26nbsp;%26nbsp; %3C/strong%3E%3C/span%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EIdentify trends, recurring issues, and opportunities to improve processes, applications, and services in order to enhance operational efficiency, service quality, and the user experience.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;tab-stops%5C:23.4pt 41.4pt;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;tab-stops%5C:23.4pt 41.4pt;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3E%3Cstrong%3Eg.%3C/strong%3E%3C/span%3E%3Cspan style=%22mso-font-kerning%5C:0pt;mso-tab-count%5C:1;%22%3E%3Cstrong%3E%26nbsp;%26nbsp; %3C/strong%3E%3C/span%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EMaintain and improve support documentation, knowledge articles, and standard operating procedures, while mentoring junior and newly onboarded team members on support processes, tools, troubleshooting, and best practices.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;tab-stops%5C:23.4pt 41.4pt;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;tab-stops%5C:23.4pt 41.4pt;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3E%3Cstrong%3Eh.%3C/strong%3E%3C/span%3E%3Cspan style=%22mso-font-kerning%5C:0pt;mso-tab-count%5C:1;%22%3E%3Cstrong%3E%26nbsp;%26nbsp; %3C/strong%3E%3C/span%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EStay informed about emerging technologies and identify opportunities to use them to improve the quality of the services delivered.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;tab-stops%5C:23.4pt 41.4pt;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;tab-stops%5C:23.4pt 41.4pt;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3E%3Cstrong%3Ei.%3C/strong%3E%3C/span%3E%3Cspan style=%22mso-font-kerning%5C:0pt;mso-tab-count%5C:1;%22%3E%3Cstrong%3E%26nbsp;%26nbsp;%26nbsp; %3C/strong%3E%3C/span%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EPerform other related duties as required.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;tab-stops%5C:23.4pt 41.4pt;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:107%;margin-right%5C:5.7pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cdiv style=%22border-bottom%5C:1.0pt solid windowtext;border-left-style%5C:none;border-right-style%5C:none;border-top%5C:1.0pt solid windowtext;margin-left%5C:6.0pt;margin-right%5C:5.7pt;mso-border-bottom-alt%5C:solid windowtext .5pt;mso-border-top-alt%5C:solid windowtext .5pt;mso-element%5C:para-border-div;padding%5C:1.0pt 0in;%22%3E%3Cp class=%22MsoNormal%22 style=%22border-style%5C:none;line-height%5C:normal;margin-bottom%5C:0in;mso-border-bottom-alt%5C:solid windowtext .5pt;mso-border-top-alt%5C:solid windowtext .5pt;mso-layout-grid-align%5C:none;mso-padding-alt%5C:1.0pt 0in 1.0pt 0in;mso-pagination%5C:none;padding%5C:0in;tab-stops%5C:.45in;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3E%3Cstrong%3E3.%3C/strong%3E%3C/span%3E%3Cspan style=%22mso-font-kerning%5C:0pt;mso-tab-count%5C:1;%22%3E%3Cstrong%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/strong%3E%3C/span%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3E%3Cstrong%3ERequirements%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/div%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3E%3Cstrong%3EEducation (Essential)%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EFirst-level university degree in information technology, computer science or a related field.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3E%3Cstrong%3EEducation (Desirable)%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3ECertification in ITIL or a related service management framework.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3E%3Cstrong%3EExperience (Essential)%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EAt least six years of demonstrated experience providing advanced technical and functional support for business-critical applications and services.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EAn advanced university degree in one of the aforementioned disciplines may be accepted in lieu of two years of experience.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3E%3Cstrong%3EExperience (Desirable)%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EExperience working in a highly confidential and secure environment involving sensitive information data flows.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3E%3Cstrong%3ELanguage (Essential)%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EExcellent knowledge of written and spoken English.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3E%3Cstrong%3EJob Related Competencies (Essential)%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EStrong knowledge of technical application support and production operations in enterprise environments.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%3Cbr%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EGood understanding of incident management, problem management, change management, and service request processes.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%3Cbr%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EStrong troubleshooting and analytical skills, with the ability to investigate complex technical and functional issues.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%3Cbr%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EGood knowledge of application monitoring and alerting tools.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%3Cbr%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EFamiliarity with ticketing and workflow tools such as Jira or equivalent.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EGood knowledge of relational databases and SQL, Java, and XML processing.%26nbsp;%3C/span%3E%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EGood knowledge of production procedures and data flows.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EStrong problem-solving and root cause analysis skills.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EAbility to assess priorities, manage multiple activities, and work effectively under pressure.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EStrong communication skills, with the ability to provide clear updates to users, stakeholders, and technical teams.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EAbility to collaborate effectively with cross-functional teams and external service providers.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3E%3Cstrong%3EJob Related Competencies (Desirable)%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EKnowledge and understanding of public cloud architectures and operating models.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:107%;margin-right%5C:5.7pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cdiv style=%22border-bottom%5C:1.0pt solid windowtext;border-left-style%5C:none;border-right-style%5C:none;border-top%5C:1.0pt solid windowtext;margin-left%5C:6.0pt;margin-right%5C:5.7pt;mso-border-bottom-alt%5C:solid windowtext .5pt;mso-border-top-alt%5C:solid windowtext .5pt;mso-element%5C:para-border-div;padding%5C:1.0pt 0in;%22%3E%3Cp class=%22MsoNormal%22 style=%22border-style%5C:none;line-height%5C:normal;margin-bottom%5C:0in;mso-border-bottom-alt%5C:solid windowtext .5pt;mso-border-top-alt%5C:solid windowtext .5pt;mso-layout-grid-align%5C:none;mso-padding-alt%5C:1.0pt 0in 1.0pt 0in;mso-pagination%5C:none;padding%5C:0in;tab-stops%5C:.45in;text-autospace%5C:none;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3E%3Cstrong%3E4.%3C/strong%3E%3C/span%3E%3Cspan style=%22mso-font-kerning%5C:0pt;mso-tab-count%5C:1;%22%3E%3Cstrong%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/strong%3E%3C/span%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3E%3Cstrong%3EOrganizational Competencies%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/div%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 5.7pt 0in 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 0in 0in 26.7pt;mso-layout-grid-align%5C:none;mso-list%5C:l1 level1 lfo1;mso-pagination%5C:none;tab-stops%5C:26.7pt;text-align%5C:justify;text-autospace%5C:none;text-indent%5C:-.25in;text-justify%5C:inter-ideograph;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:10.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Arial;mso-font-kerning%5C:0pt;mso-list%5C:Ignore;%22%3E1.%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-fareast-font-family%5C:Arial;mso-font-kerning%5C:0pt;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3ECommunicating effectively.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 0in 0in 26.7pt;mso-layout-grid-align%5C:none;mso-list%5C:l1 level1 lfo1;mso-pagination%5C:none;tab-stops%5C:26.7pt;text-align%5C:justify;text-autospace%5C:none;text-indent%5C:-.25in;text-justify%5C:inter-ideograph;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:10.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Arial;mso-font-kerning%5C:0pt;mso-list%5C:Ignore;%22%3E2.%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-fareast-font-family%5C:Arial;mso-font-kerning%5C:0pt;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EShowing team spirit.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 0in 0in 26.7pt;mso-layout-grid-align%5C:none;mso-list%5C:l1 level1 lfo1;mso-pagination%5C:none;tab-stops%5C:26.7pt;text-align%5C:justify;text-autospace%5C:none;text-indent%5C:-.25in;text-justify%5C:inter-ideograph;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:10.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Arial;mso-font-kerning%5C:0pt;mso-list%5C:Ignore;%22%3E3.%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-fareast-font-family%5C:Arial;mso-font-kerning%5C:0pt;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EDemonstrating integrity.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 0in 0in 26.7pt;mso-layout-grid-align%5C:none;mso-list%5C:l1 level1 lfo1;mso-pagination%5C:none;tab-stops%5C:26.7pt;text-align%5C:justify;text-autospace%5C:none;text-indent%5C:-.25in;text-justify%5C:inter-ideograph;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:10.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Arial;mso-font-kerning%5C:0pt;mso-list%5C:Ignore;%22%3E4.%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-fareast-font-family%5C:Arial;mso-font-kerning%5C:0pt;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EValuing diversity.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 0in 0in 26.7pt;mso-layout-grid-align%5C:none;mso-list%5C:l1 level1 lfo1;mso-pagination%5C:none;tab-stops%5C:26.7pt;text-align%5C:justify;text-autospace%5C:none;text-indent%5C:-.25in;text-justify%5C:inter-ideograph;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:10.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Arial;mso-font-kerning%5C:0pt;mso-list%5C:Ignore;%22%3E5.%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-fareast-font-family%5C:Arial;mso-font-kerning%5C:0pt;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EProducing results.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 0in 0in 26.7pt;mso-layout-grid-align%5C:none;mso-list%5C:l1 level1 lfo1;mso-pagination%5C:none;tab-stops%5C:26.7pt;text-align%5C:justify;text-autospace%5C:none;text-indent%5C:-.25in;text-justify%5C:inter-ideograph;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:10.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Arial;mso-font-kerning%5C:0pt;mso-list%5C:Ignore;%22%3E6.%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-fareast-font-family%5C:Arial;mso-font-kerning%5C:0pt;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EShowing service orientation.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 0in 0in 26.7pt;mso-layout-grid-align%5C:none;mso-list%5C:l1 level1 lfo1;mso-pagination%5C:none;tab-stops%5C:26.7pt;text-align%5C:justify;text-autospace%5C:none;text-indent%5C:-.25in;text-justify%5C:inter-ideograph;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:10.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Arial;mso-font-kerning%5C:0pt;mso-list%5C:Ignore;%22%3E7.%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-fareast-font-family%5C:Arial;mso-font-kerning%5C:0pt;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3ESeeing the big picture.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 0in 0in 26.7pt;mso-layout-grid-align%5C:none;mso-list%5C:l1 level1 lfo1;mso-pagination%5C:none;tab-stops%5C:26.7pt;text-align%5C:justify;text-autospace%5C:none;text-indent%5C:-.25in;text-justify%5C:inter-ideograph;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:10.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Arial;mso-font-kerning%5C:0pt;mso-list%5C:Ignore;%22%3E8.%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-fareast-font-family%5C:Arial;mso-font-kerning%5C:0pt;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3ESeeking change and innovation.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:normal;margin%5C:0in 0in 0in 26.7pt;mso-layout-grid-align%5C:none;mso-list%5C:l1 level1 lfo1;mso-pagination%5C:none;tab-stops%5C:26.7pt;text-align%5C:justify;text-autospace%5C:none;text-indent%5C:-.25in;text-justify%5C:inter-ideograph;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:10.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Arial;mso-font-kerning%5C:0pt;mso-list%5C:Ignore;%22%3E9.%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-fareast-font-family%5C:Arial;mso-font-kerning%5C:0pt;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22mso-font-kerning%5C:0pt;%22%3EDeveloping yourself and others.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:107%;margin%5C:0in 5.7pt 8.0pt 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height%5C:106%;margin%5C:0in 5.7pt 8.0pt 6.0pt;mso-layout-grid-align%5C:none;mso-pagination%5C:none;text-autospace%5C:none;%22%3E%26nbsp;%3C/p%3E%3Cdiv style=%22border%5C:1.0pt solid #999999;margin-left%5C:9.0pt;margin-right%5C:0in;mso-border-shadow%5C:yes;mso-element%5C:para-border-div;padding%5C:1.0pt 4.0pt;%22%3E%3Cp class=%22MsoNormal%22 style=%22border-style%5C:none;margin-bottom%5C:6.0pt;mso-border-alt%5C:solid #999999 1.0pt;mso-border-shadow%5C:yes;mso-padding-alt%5C:1.0pt 4.0pt 1.0pt 4.0pt;padding%5C:0in;text-align%5C:justify;text-justify%5C:inter-ideograph;%22%3E%3Cspan style=%22font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cb style=%22mso-bidi-font-weight%5C:normal;%22%3E%3Cspan style=%22line-height%5C:115%;%22%3E%3Cstrong%3E5.%3C/strong%3E%3C/span%3E%3Cspan style=%22line-height%5C:115%;mso-tab-count%5C:1;%22%3E%3Cstrong%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/strong%3E%3C/span%3E%3Cspan style=%22line-height%5C:115%;%22%3E%3Cstrong%3EInform%3C/strong%3E%3C/span%3E%3C/b%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cb style=%22mso-bidi-font-weight%5C:normal;%22%3E%3Cspan style=%22line-height%5C:115%;mso-bidi-font-weight%5C:bold;%22%3E%3Cstrong%3Eation%3C/strong%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/p%3E%3C/div%3E%3Cp class=%22MsoNormal%22 style=%22margin%5C:0in 0in 0in 9.0pt;mso-add-space%5C:auto;tab-stops%5C:340.2pt;text-align%5C:justify;text-justify%5C:inter-ideograph;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin%5C:0in 0in 0in 9.0pt;mso-add-space%5C:auto;tab-stops%5C:340.2pt;text-align%5C:justify;text-justify%5C:inter-ideograph;%22%3E%3Cspan style=%22font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cb style=%22mso-bidi-font-weight%5C:normal;%22%3E%3Cspan style=%22line-height%5C:115%;mso-ansi-language%5C:EN-GB;%22 lang=%22EN-GB%22%3E%3Cstrong%3E%3Cu%3EMobility%5C:%3C/u%3E%3C/strong%3E%3C/span%3E%3Cspan style=%22line-height%5C:115%;mso-ansi-language%5C:EN-GB;mso-spacerun%5C:yes;%22 lang=%22EN-GB%22%3E%3Cstrong%3E%26nbsp; %3C/strong%3E%3C/span%3E%3C/b%3E%3Cspan style=%22line-height%5C:115%;mso-ansi-language%5C:EN-GB;%22 lang=%22EN-GB%22%3EWIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization.%3C/span%3E%3Cspan style=%22line-height%5C:115%;mso-ansi-language%5C:EN-GB;mso-spacerun%5C:yes;%22 lang=%22EN-GB%22%3E%26nbsp; %3C/span%3E%3Cspan style=%22line-height%5C:115%;mso-ansi-language%5C:EN-GB;%22 lang=%22EN-GB%22%3EAccordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:9.0pt;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:9.0pt;%22%3E%3Cspan style=%22font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;%22%3E%3Cstrong%3E%3Cu%3EAnnual salary%3C/u%3E%5C:%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:9.0pt;%22%3E%3Cspan style=%22font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;%22%3ETotal annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment.%26nbsp; %3C/span%3E%3Cb style=%22mso-bidi-font-weight%5C:normal;%22%3E%3Cspan style=%22line-height%5C:115%;%22%3E%3Cstrong%3EPlease note that this estimate is for information only.%3C/strong%3E%3C/span%3E%3Cspan style=%22line-height%5C:115%;mso-spacerun%5C:yes;%22%3E%3Cstrong%3E%26nbsp; %3C/strong%3E%3C/span%3E%3C/b%3E%3Cspan style=%22line-height%5C:115%;%22%3EThe post adjustment multiplier (cost of living allowance) is variable and subject to change (increase or decrease) without notice.%26nbsp; The figures quoted below are based on the %3C/span%3E%3Cb style=%22mso-bidi-font-weight%5C:normal;%22%3E%3Cspan style=%22line-height%5C:115%;%22%3E%3Cstrong%3EOctober 2026%3C/strong%3E%3C/span%3E%3C/b%3E%3Cspan style=%22line-height%5C:115%;%22%3E rate of %3C/span%3E%3Cb style=%22mso-bidi-font-weight%5C:normal;%22%3E%3Cspan style=%22line-height%5C:115%;%22%3E%3Cstrong%3E80.3%3C/strong%3E%3C/span%3E%3C/b%3E%3Cspan style=%22line-height%5C:115%;%22%3E%.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:9.0pt;%22%3E%26nbsp;%3C/p%3E%3Ctable class=%22MsoNormalTable%22 style=%22border-collapse%5C:collapse;margin-left%5C:36.1pt;mso-cellspacing%5C:.7pt;mso-padding-alt%5C:0in 5.4pt 0in 5.4pt;mso-yfti-tbllook%5C:1184;%22 border=%221%22 cellspacing=%221%22 cellpadding=%220%22 width=%22474.15pt%22%3E%3Ctbody%3E%3Ctr style=%22mso-row-margin-right%5C:2.15in;mso-yfti-firstrow%5C:yes;mso-yfti-irow%5C:0;%22%3E%3Ctd style=%22border-bottom-style%5C:inset;border-left-style%5C:none;border-right-style%5C:inset;border-top-style%5C:inset;border-width%5C:1.0pt;mso-border-bottom-alt%5C:inset windowtext .75pt;mso-border-right-alt%5C:inset windowtext .75pt;mso-border-top-alt%5C:inset windowtext .75pt;padding%5C:.75pt;%22%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:9.0pt;%22%3E%3Cspan style=%22font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cb style=%22mso-bidi-font-weight%5C:normal;%22%3E%3Cspan style=%22line-height%5C:115%;%22%3E%3Cstrong%3EP3%3C/strong%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/p%3E%3C/td%3E%3Ctd style=%22border-bottom-style%5C:inset;border-left-style%5C:inset;border-right-style%5C:none;border-top-style%5C:inset;border-width%5C:1.0pt;mso-border-bottom-alt%5C:inset windowtext .75pt;mso-border-left-alt%5C:inset windowtext .75pt;mso-border-top-alt%5C:inset windowtext .75pt;padding%5C:.75pt;%22%3E%26nbsp;%3C/td%3E%3Ctd style=%22border-style%5C:none;mso-cell-special%5C:placeholder;padding%5C:0in;%22 colspan=%223%22 width=%22206%22%3E%3Cp class=%22MsoNormal%22%3E%26nbsp;%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22mso-row-margin-right%5C:2.15in;mso-yfti-irow%5C:1;%22%3E%3Ctd style=%22border-bottom-style%5C:inset;border-left-style%5C:none;border-right-style%5C:inset;border-top-style%5C:inset;border-width%5C:1.0pt;mso-border-bottom-alt%5C:inset windowtext .75pt;mso-border-right-alt%5C:inset windowtext .75pt;mso-border-top-alt%5C:inset windowtext .75pt;padding%5C:.75pt;%22%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:9.0pt;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;%22%3EAnnual salary%3C/span%3E%3C/span%3E%3C/p%3E%3C/td%3E%3Ctd style=%22border-bottom-style%5C:inset;border-left-style%5C:inset;border-right-style%5C:none;border-top-style%5C:inset;border-width%5C:1.0pt;mso-border-bottom-alt%5C:inset windowtext .75pt;mso-border-left-alt%5C:inset windowtext .75pt;mso-border-top-alt%5C:inset windowtext .75pt;padding%5C:.75pt;%22 valign=%22bottom%22%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:9.0pt;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;%22%3E%2464,121%3C/span%3E%3C/span%3E%3C/p%3E%3C/td%3E%3Ctd style=%22border-style%5C:none;mso-cell-special%5C:placeholder;padding%5C:0in;%22 colspan=%223%22 width=%22206%22%3E%3Cp class=%22MsoNormal%22%3E%26nbsp;%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22mso-row-margin-right%5C:2.15in;mso-yfti-irow%5C:2;%22%3E%3Ctd style=%22border-bottom-style%5C:inset;border-left-style%5C:none;border-right-style%5C:inset;border-top-style%5C:inset;border-width%5C:1.0pt;mso-border-bottom-alt%5C:inset windowtext .75pt;mso-border-right-alt%5C:inset windowtext .75pt;mso-border-top-alt%5C:inset windowtext .75pt;padding%5C:.75pt;%22%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:9.0pt;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;%22%3EPost adjustment%3C/span%3E%3C/span%3E%3C/p%3E%3C/td%3E%3Ctd style=%22border-bottom-style%5C:inset;border-left-style%5C:inset;border-right-style%5C:none;border-top-style%5C:inset;border-width%5C:1.0pt;mso-border-bottom-alt%5C:inset windowtext .75pt;mso-border-left-alt%5C:inset windowtext .75pt;mso-border-top-alt%5C:inset windowtext .75pt;padding%5C:.75pt;%22 valign=%22bottom%22%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:9.0pt;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;%22%3E%2451,489%3C/span%3E%3C/span%3E%3C/p%3E%3C/td%3E%3Ctd style=%22border-style%5C:none;mso-cell-special%5C:placeholder;padding%5C:0in;%22 colspan=%223%22 width=%22206%22%3E%3Cp class=%22MsoNormal%22%3E%26nbsp;%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22mso-row-margin-right%5C:2.15in;mso-yfti-irow%5C:3;%22%3E%3Ctd style=%22border-bottom-style%5C:inset;border-left-style%5C:none;border-right-style%5C:inset;border-top-style%5C:inset;border-width%5C:1.0pt;mso-border-bottom-alt%5C:inset windowtext .75pt;mso-border-right-alt%5C:inset windowtext .75pt;mso-border-top-alt%5C:inset windowtext .75pt;padding%5C:.75pt;%22%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:9.0pt;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;%22%3ETotal Salary%3C/span%3E%3C/span%3E%3C/p%3E%3C/td%3E%3Ctd style=%22border-bottom-style%5C:inset;border-left-style%5C:inset;border-right-style%5C:none;border-top-style%5C:inset;border-width%5C:1.0pt;mso-border-bottom-alt%5C:inset windowtext .75pt;mso-border-left-alt%5C:inset windowtext .75pt;mso-border-top-alt%5C:inset windowtext .75pt;padding%5C:.75pt;%22 valign=%22bottom%22%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:9.0pt;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;%22%3E%24115,610%3C/span%3E%3C/span%3E%3C/p%3E%3C/td%3E%3Ctd style=%22border-style%5C:none;mso-cell-special%5C:placeholder;padding%5C:0in;%22 colspan=%223%22 width=%22206%22%3E%3Cp class=%22MsoNormal%22%3E%26nbsp;%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22height%5C:14.25pt;mso-yfti-irow%5C:4;mso-yfti-lastrow%5C:yes;%22%3E%3Ctd style=%22border-style%5C:none;height%5C:14.25pt;padding%5C:0in 5.4pt;width%5C:319.8pt;%22 colspan=%223%22 valign=%22bottom%22 width=%22426%22 nowrap=%22%22%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:9.0pt;%22%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;%22%3ECurrency USD%3C/span%3E%3C/span%3E%3C/p%3E%3C/td%3E%3Ctd style=%22border-style%5C:none;height%5C:14.25pt;padding%5C:0in 5.4pt;width%5C:75.95pt;%22 valign=%22bottom%22 width=%22101%22 nowrap=%22%22%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:9.0pt;text-align%5C:right;%22%3E%26nbsp;%3C/p%3E%3C/td%3E%3Ctd style=%22border-style%5C:none;height%5C:14.25pt;padding%5C:0in 5.4pt;width%5C:1.05in;%22 valign=%22bottom%22 width=%22101%22 nowrap=%22%22%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:9.0pt;text-align%5C:right;%22%3E%26nbsp;%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr height=%220%22%3E%3Ctd style=%22border-style%5C:none;%22 width=%22247%22%3E%26nbsp;%3C/td%3E%3Ctd style=%22border-style%5C:none;%22 width=%22179%22%3E%26nbsp;%3C/td%3E%3Ctd style=%22border-style%5C:none;%22 width=%221%22%3E%26nbsp;%3C/td%3E%3Ctd style=%22border-style%5C:none;%22 width=%22102%22%3E%26nbsp;%3C/td%3E%3Ctd style=%22border-style%5C:none;%22 width=%22102%22%3E%26nbsp;%3C/td%3E%3C/tr%3E%3C/tbody%3E%3C/table%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:9.0pt;%22%3E%26nbsp;%3C/p%3E%3Cdiv style=%22border%5C:1.0pt solid white;margin-left%5C:9.0pt;margin-right%5C:0in;mso-border-alt%5C:solid white .75pt;mso-element%5C:para-border-div;padding%5C:0in;%22%3E%3Cp class=%22MsoNormal%22 style=%22border-style%5C:none;mso-border-alt%5C:solid white .75pt;mso-padding-alt%5C:0in 0in 0in 0in;padding%5C:0in;%22%3E%3Cspan style=%22font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;%22%3ESalaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.%3C/span%3E%3C/span%3E%3C/p%3E%3C/div%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:9.0pt;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin%5C:0in 0in 0in 9.0pt;mso-add-space%5C:auto;tab-stops%5C:340.2pt;text-align%5C:justify;text-justify%5C:inter-ideograph;%22%3E%3Cspan style=%22font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;mso-ansi-language%5C:EN-GB;%22 lang=%22EN-GB%22%3EPlease refer to %3C/span%3E%3C/span%3E%3Ca%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;mso-ansi-language%5C:EN-GB;mso-bidi-font-family%5C:Arial;mso-style-textfill-fill-alpha%5C:100.0%;mso-style-textfill-fill-color%5C:black;%22 lang=%22EN-GB%22%3EWIPO’s Staff Regulation and Rules%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;mso-ansi-language%5C:EN-GB;%22 lang=%22EN-GB%22%3E for detailed information concerning salaries,

benefits

and allowances.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:9.0pt;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin%5C:0in 0in 0in 9.0pt;mso-add-space%5C:auto;tab-stops%5C:340.2pt;text-align%5C:justify;text-justify%5C:inter-ideograph;%22%3E%3Cspan style=%22font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cb style=%22mso-bidi-font-weight%5C:normal;%22%3E%3Cspan style=%22line-height%5C:115%;mso-ansi-language%5C:EN-GB;%22 lang=%22EN-GB%22%3E%3Cstrong%3E%3Cu%3EAdditional Information%3C/u%3E%3C/strong%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:9.0pt;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:9.0pt;%22%3E%3Cspan style=%22font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;%22%3E* Initial fixed-term appointment of two years, renewable subject to satisfactory performance and other applicable conditions.%3C/span%3E%3Cspan style=%22line-height%5C:115%;mso-spacerun%5C:yes;%22%3E%26nbsp; %3C/span%3E%3Cspan style=%22line-height%5C:115%;%22%3EThe selected candidate’s appointment will be subject to an overall term of five years in this position, with normally no possibility of renewal beyond that term.%3C/span%3E%3Cspan style=%22line-height%5C:115%;mso-spacerun%5C:yes;%22%3E%26nbsp; %3C/span%3E%3Cspan style=%22line-height%5C:115%;%22%3ES/he may, however, apply and be considered for other positions at WIPO.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:9.0pt;%22%3E%3Cspan style=%22font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;%22%3EThis overall term of five years is not applicable to WIPO staff members on permanent, continuing or regular fixed-term appointments.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:9.0pt;%22%3E%3Cspan style=%22font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;%22%3EThis vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin%5C:0in 0in 0in 9.0pt;mso-add-space%5C:auto;tab-stops%5C:340.2pt;text-align%5C:justify;text-justify%5C:inter-ideograph;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:9.0pt;%22%3E%3Cspan style=%22font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;%22%3EApplications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged.%26nbsp;Please click on the following links for the%3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:red;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;%22%3E %3C/span%3E%3C/span%3E%3Cspan style=%22font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;%22%3Elist of %3C/span%3E%3C/span%3E%3Ca%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;mso-bidi-font-family%5C:Arial;mso-style-textfill-fill-alpha%5C:100.0%;mso-style-textfill-fill-color%5C:black;%22%3Eunrepresented Member States%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;%22%3E and the%3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:red;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;%22%3E %3C/span%3E%3C/span%3E%3Cspan style=%22font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;%22%3Elist of underrepresented regions and the WIPO Member States in these regions.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin%5C:0in 0in 0in 9.0pt;mso-add-space%5C:auto;tab-stops%5C:340.2pt;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin%5C:0in 0in 0in 9.0pt;mso-add-space%5C:auto;tab-stops%5C:340.2pt;%22%3E%3Cspan style=%22font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;mso-ansi-language%5C:EN-GB;%22 lang=%22EN-GB%22%3EThe Organization reserves the right to make an appointment at a grade lower than that advertised.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:9.0pt;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin%5C:0in 0in 0in 9.0pt;mso-add-space%5C:auto;tab-stops%5C:340.2pt;text-align%5C:justify;text-justify%5C:inter-ideograph;%22%3E%3Cspan style=%22font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;mso-ansi-language%5C:EN-GB;%22 lang=%22EN-GB%22%3E___________________________________________________________________%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin%5C:0in 0in 0in 9.0pt;mso-add-space%5C:auto;tab-stops%5C:340.2pt;text-align%5C:justify;text-justify%5C:inter-ideograph;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:9.0pt;%22%3E%3Cspan style=%22background-color%5C:white;color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;mso-color-alt%5C:windowtext;%22%3EBy completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO%3C/span%3E%3C/span%3E%3Cspan style=%22font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;%22%3E %3C/span%3E%3C/span%3E%3Cspan style=%22background-color%5C:white;color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;mso-color-alt%5C:windowtext;%22%3Eat a later date, if that employment resulted from such willful misrepresentations.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:9.0pt;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:9.0pt;%22%3E%3Cspan style=%22font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;%22%3EIn the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of your identification and the degree(s)/diploma(s)/certificate(s) required for this position. WIPO recognizes higher educational

qualifications

obtained from institutions accredited/recognized in the World Higher Education Database (WHED), a list maintained by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed here%5C: %3C/span%3E%3C/span%3E%3Ca%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;mso-bidi-font-family%5C:Arial;mso-style-textfill-fill-alpha%5C:100.0%;mso-style-textfill-fill-color%5C:black;%22%3Ehttp%5C://www.whed.net/%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;%22%3E. Some higher educational

qualifications

may not be listed in WHED, and will be reviewed on a case-by-case basis.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin%5C:0in 0in 0in 9.0pt;mso-add-space%5C:auto;tab-stops%5C:340.2pt;text-align%5C:justify;text-justify%5C:inter-ideograph;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin%5C:0in 0in 0in 9.0pt;mso-add-space%5C:auto;tab-stops%5C:340.2pt;text-align%5C:justify;text-justify%5C:inter-ideograph;%22%3E%3Cspan style=%22font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;mso-ansi-language%5C:EN-GB;%22 lang=%22EN-GB%22%3EAdditional testing/interviewing may be used as a form of screening.%3C/span%3E%3Cspan style=%22line-height%5C:115%;mso-ansi-language%5C:EN-GB;mso-spacerun%5C:yes;%22 lang=%22EN-GB%22%3E%26nbsp; %3C/span%3E%3Cspan style=%22line-height%5C:115%;mso-ansi-language%5C:EN-GB;%22 lang=%22EN-GB%22%3EInitial appointment is subject to satisfactory professional references.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin%5C:0in 0in 0in 9.0pt;mso-add-space%5C:auto;tab-stops%5C:340.2pt;text-align%5C:justify;text-justify%5C:inter-ideograph;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:9.0pt;%22%3E%3Cspan style=%22font-family%5C:%26quot;Arial%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;mso-ansi-language%5C:EN-GB;%22 lang=%22EN-GB%22%3EAdditional background checks may be required.%3C/span%3E%3C/span%3E%3C/p%3E