Bilingual Dental Office Manager

2K Dental is seeking an experienced Dental Office Manager to lead a busy, established dental practice in Tremont/Cleveland, Ohio.

Our Cleveland practice serves a diverse patient population with a high Medicaid patient base, making experience with Medicaid dental patients and programs highly preferred.

Responsibilities

• Oversee day-to-day office operations, workflow, and patient experience.
• Manage collections, insurance processes, and revenue cycle activities.
• Oversee scheduling, treatment coordination, and patient relations.
• Lead, support, and develop the office team while promoting teamwork and employee retention.
• Communicate with patients in both English and Spanish regarding office policies, treatment, scheduling, and financial matters.
• Monitor office performance and ensure compliance with HIPAA and company policies.
• Address operational issues and provide additional support as needed.
• Maintain a positive, professional, and patient-focused office environment.

Qualifications

• Previous dental office management experience required.
• Bilingual English/Spanish required.
• Medicaid dental experience strongly preferred.
• Strong understanding of dental terminology, office operations, collections, and insurance processes.
• Excellent leadership, communication, and organizational skills.
• Ability to thrive in a busy, multi-doctor environment.
• Comfortable working with and supporting a diverse patient population.
• Strong problem-solving skills and the ability to effectively manage competing priorities.

Position Details

• Schedule: Monday-Thursday: 9am-5pm & Friday: 8am-2pm
• Benefits: Full benefits available