Field Service Technician
Xerox
- Location
- Kiryat Shmona, Nahariyya, Nazareth, Tiberias, Northern, Israel
- Source
- avature
Field Service Technician
General Information
Description & Requirements
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
- Receive technical training from certified instructors through online and instructor-led learning
- Build your expertise in electro-mechanical troubleshooting and equipment repair
- Access career development and growth opportunities within Technical Services
- Receive comprehensive medical, dental, and vision benefits, wellness credits, and a company contribution to a Health Savings Account
- Participate in a 401(k) program with company matching
- Receive paid time off, holidays, and personal days
- Diagnose, troubleshoot, repair, and maintain customer equipment using electrical and mechanical knowledge
- Deliver professional, responsive customer service while helping minimize equipment downtime
- Use diagnostic tools, including a multimeter, and interpret electrical schematics to identify and resolve equipment issues
- Manage assigned service calls and territory responsibilities while meeting established productivity, response time, quality, and cost expectations
- Maintain the equipment, parts, and inventory required to effectively support customers within your assigned territory
- Electro-mechanical troubleshooting experience with the ability to use a multimeter and interpret electrical schematics
- Strong customer service, time management, problem-solving, and organizational skills
- Ability to work independently in a field-based environment while reliably meeting customer and service commitments
- Ability to lift up to 50 pounds and regularly walk, stand, squat, bend, and drive for more than 50 percent of the workday
- This position requires a valid driver's license, current automobile insurance coverage meeting company-specified minimums, and the ability to meet the company's motor vehicle safety standards.
- Structured new-hire and technical training designed to prepare you for independent field service work
- Training on Xerox equipment, troubleshooting procedures, inventory requirements, and customer service expectations
- Clear expectations regarding service call volume, territory responsibilities, and customer satisfaction
- Hands-on preparation to independently complete service calls accurately and efficiently
- Supportive and collaborative environment with opportunities for continued career development
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at https://www.xerox.com/en-us/jobs/connection and explore our commitment to connection and belonging! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxTARecruiting@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
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