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Inflight Services Supervisor

1eed0cd7-a309-4994-9c7e-775ee7a8ca31

Employment type
Regular Full-Time
Source
adp

JOB DESCRIPTION

Job Title: Inflight Services Supervisor

Department:Inflight Services (ANC)

Reports To:Inflight Services Manager

POSITION PURPOSE:

The ANC Inflight Services Supervisor is responsible for overseeing and coordinating daily Inflight Services operations at the Anchorage (ANC) station. This position provides on-site leadership, direction, and operational support to ensure efficient operations, employee accountability, and consistent adherence to departmental standards. The supervisor serves as the primary on-site point of contact for employees, providing guidance, resolving operational challenges, monitoring employee performance, and supporting daily operational needs. This position requires the ability to work independently with minimal supervision while maintaining effective communication and coordination with Inflight Services management.

ESSENTIAL DUTIES AND RESPONSIBILITES:

Duties and responsibilities include, but are not limited to:

    1. Provide on-site leadership, supervision, and direction to ANC Inflight Services employees, ensuring accountability and consistent operations across all shifts.
    2. Serve as the primary on-site point of contact, resolve operational issues, and escalate significant staffing, performance, safety, or compliance concerns to the Inflight Services Manager.
    3. Assign, prioritize, and delegate daily responsibilities while monitoring staffing coverage, workload, and task completion.
    4. Oversee daily aircraft servicing operations, including onboard supplies, catering, and linen services, to ensure aircraft are properly prepared for departure.
    5. Provide operational coverage and assist with aircraft servicing as needed to address staffing shortages or increased operational demands.
    6. Support employee onboarding, training, and development while promoting teamwork, professionalism, and accountability.
    1. Monitor employee attendance, performance, and shift coverage, documenting and communicating concerns to management as needed.
    2. Ensure effective communication and coordination between shifts, flight crews, internal departments, and external vendors.
    3. Ensure compliance with company policies, departmental procedures, and applicable safety, security, and airport regulations.
    4. Oversee station inventory, including supply and linen levels, accurate recordkeeping, and timely completion of required documentation.
    5. Maintain oversight of company vehicles, equipment, and storage areas to ensure cleanliness, organization, and operational readiness.
    6. Implement and enforce departmental procedures while identifying opportunities for operational improvements.
    7. Maintain regular communication with the Inflight Services Manager regarding staffing, station performance, inventory, and operational concerns.
    8. Utilize company operational systems, inventory tracking tools, and Microsoft Office applications to support daily operations and communication.
    9. Perform other duties as assigned by the Inflight Services Manager

EDUCATION and/or EXPERIENCE:

  1. High school graduate; some college and or technical school desirable or equivalent professional military education and/or experience.
  2. Previous supervisory or leadership experience preferred.

LANGUAGE SKILLS:

Ability to read, write, and understand English. Ability to prepare routine reports and correspondence and communicate effectively with team members and leadership.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements include, but are not limited to:

  1. Ability to obtain and maintain SIDA (Security Identification Display Area) credentials with unrestricted U.S. Customs clearance.


Possess a valid driver’s license and demonstrate the ability to safely operate company vehicles in aircraft operational areas.

  1. Ability to work independently with minimal to no supervision while demonstrating initiative, sound judgment, and accountability.
  2. Strong leadership and supervisory skills with the ability to direct, motivate, and hold employees accountable for performance and departmental expectations.
  3. Excellent organizational, time management, problem-solving, and decision-making skills with the ability to prioritize competing operational demands.
  4. Ability to independently resolve operational challenges and recognize when matters require escalation to the Inflight Services Manager.
  5. Strong interpersonal, verbal, and written communication skills with the ability to provide clear direction, constructive feedback, and effective customer service.
  6. Ability to maintain professionalism, exercise discretion, and effectively address employee concerns and workplace challenges.
  7. Strong attention to detail with the ability to maintain accurate records, inventory reports, and operational documentation.
  8. Ability to coordinate effectively with employees, flight crews, management, internal departments, and external vendors.
  9. Proficiency in Microsoft Office applications and ability to learn company-specific operational systems.
  10. Strong situational awareness and commitment to safety in a fast-paced, high-pressure aviation environment, with reliable attendance and flexibility to work varying shifts, weekends, holidays, and additional hours on short notice as operational needs require.

PSYSICAL DEMANDS:

The employee must be able to climb stairs and ladders, lift and carry up to 40 pounds, and frequently stand, walk, reach with hands and arms, talk, and hear. Additional physical activities may include bending, lifting, and carrying supplies associated with aircraft servicing and inventory handling.

WORK ENVIRONMENT:

The employee works in a combination of office, warehouse, and aircraft operational environments, with regular exposure to aircraft noise, moving equipment, and outdoor weather conditions, including extreme cold, snow, and ice. This position operates in a fast-paced, safety-sensitive aviation environment requiring flexibility to support operational needs across varying shifts.

ACCOMMODATIONS:

If you need reasonable accommodation for the online application process due to a disability, please call (734) 544-7010. Please include your contact information and details about posted position of interest. Only inquiries regarding assistance for those who need accommodation with the online

application process due to a disability will be returned.

**Must be authorized to work in the United States**