Inside Sales Representative

Description

AB Specialty Silicones is seeking a motivated, customer focused Inside Sales Representative to manage and grow an assigned portfolio of customer accounts. This role is responsible for developing customer relationships, identifying sales opportunities, preparing quotations, managing pricing communications, and coordinating with internal teams to deliver exceptional customer experience.

The ideal candidate is proactive, commercially minded, and comfortable balancing relationship management with sales execution. This position offers the opportunity to directly influence revenue growth, strengthen customer retention, and contribute to the continued success of a growing specialty chemicals business.

· Manage customer accounts: Develop and maintain strong relationships with assigned customers through proactive phone and email communication.

· Drive sales growth: Identify opportunities to increase sales through cross-selling, product expansion, and the introduction of additional products and solutions.

· Develop sales opportunities: Engage customers to understand their needs, follow up on quotations and samples, and convert opportunities into profitable sales.

· Manage quotations and pricing: Prepare customer quotations, maintain accurate pricing records, communicate pricing changes, and obtain required approvals in accordance with company guidelines.

· Monitor account performance: Track sales trends, purchasing patterns, and customer activity to identify growth opportunities and address declining or at-risk business.

· Coordinate customer requirements: Work closely with Customer Service, Account Managers, Technical Support, Supply Chain, Quality, and other departments to meet customer needs and resolve issues.

· Strengthen customer retention: Maintain regular customer contact, gather feedback, and proactively address concerns that could affect customer satisfaction or business relationships.

· Provide product information: Supply existing product documentation and coordinate requests for technical, safety, and regulatory information with the appropriate internal teams.

· Maintain accurate records: Document of customer interactions, quotations, pricing, and sales opportunities in company systems, including the Sage ERP system and applicable CRM tools.

· Support sales forecasting: Provide account-level sales trends, customer demand information, and opportunity updates to support forecasting and business planning.

· Collaborate with the sales team: Partner with outside Account Managers and Sales leadership on account development, customer initiatives, and opportunities requiring additional resources.

· Promote continuous improvement: Identify opportunities to improve sales processes, customer communication, and cross-functional coordination.

· Safety and quality: Comply with company policies and applicable quality, safety, and environmental requirements.

Requirements

Qualifications

· 2–3 years of experience in inside sales, account management, customer-facing sales, or a related commercial role preferred.

· Associate or bachelor’s degree in business, sales, marketing, or a related field preferred; equivalent education and experience will be considered.

· Experience in specialty chemicals, chemical distribution, manufacturing, or another technical B2B sales environment is a plus.

· Strong verbal and written communication skills.

· Demonstrated ability to build customer relationships, identify sales opportunities, and follow through on commitments.

· Strong organizational skills and the ability to manage multiple accounts and competing priorities.

· Basic understanding of sales pricing, discounts, margins, and commercial calculations.

· Proficiency in Microsoft Office, particularly Excel and Outlook.

· Experience with ERP systems, CRM platforms, or other sales management tools preferred.

· A proactive, dependable, and results-oriented approach to work.

What Success Looks Like

· Growing revenue within assigned accounts and identifying opportunities for additional business.

· Building strong customer relationships that support long-term retention.

· Following up consistently on quotations and opportunities to convert them into profitable sales.

· Maintaining accurate pricing, customer information, and sales records.

· Collaborating effectively with internal teams to meet customer needs.

· Contributing to sales growth, account profitability, and overall business performance.

Work Environment

This is an on-site position based at AB Specialty Silicones headquarters in Waukegan, Illinois. The role primarily involves office-based work, including computer use, telephone and email communication, and collaboration with internal teams. Occasional visits to manufacturing or warehouse areas may be required.