Manager, Enterprise Transformation & Operations

Overview

With over 50 years of proven success, ECG, ranked as a Best Midsized Firm to Work For 2026 by Consulting Magazine, is the most experienced healthcare consulting firm in the US. Working exclusively in this space, our people consistently demonstrate their ability to solve challenges for providers and achieve better patient outcomes. Across our seven office locations, we’re seeking individuals who will show the courage to find innovative solutions and make a direct impact on the delivery of healthcare services nationwide.

About ECG

ECG is a national consulting firm that is redefining healthcare together with its clients. We provide a broad range of strategic, financial, operational, and technology-enabled consulting services to the full continuum of care, including hospitals, health systems, medical groups, academic medical centers, children’s hospitals, cancer centers, ambulatory surgery centers, investors, and payers/health plans.

Our work focuses on creating practical, tailored solutions that help clients maximize resources and achieve sustainable results. We value collaboration, integrity, and innovation, and are committed to fostering an inclusive and supportive work environment.

Job Details

Your Opportunity with ECG: Manager, Enterprise Transformation & Operations

ECG is seeking a highly analytical, organized, and execution-focused program and operations manager with a strong orientation toward change management and communications to support Enterprise Transformation & Operations, including the Transformation Management Office (TMO) and the Healthcare Consulting Pool (HCP) Division.

The role will divide its time approximately evenly between supporting the TMO’s and HCP’s operations. The two areas are closely connected: TMO work intersects with the operational support provided to HCP, and the role is expected to connect them so that priorities, execution, and communications stay aligned.

Within HCP, this is not a behind-the-scenes role. The position will be visible and engaged with approximately 70 early career consultants. The role will build an understanding of consultants’ roles, skills, and expertise, as well as their training and development needs, and will use that understanding to balance individual growth with the firm’s needs for capacity, efficiency, and the right skill mix.

Across both domains, the role will strengthen program execution, operational coordination, analytics, and stakeholder alignment across enterprise transformation and operational priorities. Change management and communications are essential tools in this role, used to drive readiness, adoption, and sustained results.

The ideal candidate combines strong program management, operational, and analytical capabilities with the ability to work across functions, navigate ambiguity, engage stakeholders, and translate strategic priorities into disciplined execution. This person brings a strong change-management and communications orientation and understands why that skill set is critical to achieving this role’s goals.

Your Responsibilities May Include

TMO

Change Management and Communications

• Develop and execute targeted change management and communications plans tailored to consultants, leaders, and Corporate Operations stakeholders to drive change readiness and sustained adoption.
• Drive stakeholder engagement and leadership alignment by supporting leadership forums, working sessions, regular TMO and operational meetings, Leadership Council sessions, and other key change touchpoints.
• Translate key decisions and transformation updates into clear, coordinated communications, reinforcing priorities, ownership, expectations, and next steps across stakeholder groups.
• Establish feedback loops to gather stakeholder perspectives, identify change impacts, adoption considerations, and communications needs, and ensure timely follow-up and recommendations that reflect broader objectives and downstream implications.

Project and Program Management

• Plan, execute, and track enterprise transformation initiatives.
• Create project plans and manage milestones, dependencies, risks, issues, decisions, and action logs.
• Track program performance and support timely delivery of key transformation objectives.
• Prepare project status reports, executive dashboards, and steering committee materials.
• Coordinate and lead project meetings, document outcomes, and follow up on assigned actions.
• Ensure project documentation is accurate, organized, and maintained according to TMO standards.

HCP

Operational Leadership and Execution

• Serve as an operational business partner for HCP, helping translate strategic priorities into coordinated execution.
• Maintain an integrated view of HCP priorities, milestones, stakeholders, decisions, and deliverables.
• Drive follow-through across HCP initiatives by coordinating stakeholders, tracking commitments, identifying risks and dependencies, and closing execution gaps.
• Provide concise status updates and decision support to HCP leadership.
• Support improvements to HCP operating practices, processes, tools, and recurring operating rhythms.
• Help clarify roles, decision rights, handoffs, and accountability where greater consistency would improve execution.

Consultant Engagement, Development, and Capacity Balancing

• Serve as a visible, accessible point of contact for HCP consultants (approximately 60–70 FTEs at the senior consultant through associate levels), building working relationships through regular, direct engagement.
• Develop and maintain an understanding of consultants’ roles, skills, expertise, experience, and interests.
• Identify training and development needs and partner with HCP leadership and the firm’s learning and development resources to coordinate relevant opportunities.
• Balance the firm’s needs for capacity, efficiency, and skills with consultants’ development, supporting thoughtful staffing, utilization, and resource management decisions with HCP leadership.
• Maintain a current view of HCP capacity, skills, and development needs, and share insights and recommendations with HCP leadership.
• Gather consultant feedback and perspectives on staffing, development, and operating practices, and help communicate TMO changes and priorities to the pool so they are understood and adopted.

Stakeholder Management and Execution Support

• Partner with business leaders, project teams, and subject matter experts across the organization.
• Build strong, effective working relationships across consulting, Corporate Operations, leadership, and cross-functional teams to support successful transformation outcomes.
• Communicate project progress and analytical insights clearly and professionally.
• Connect strategic priorities with disciplined execution and measurable outcomes.
• Maintain visibility into milestones, risks, dependencies, decisions, and actions.
• Prepare concise leadership updates, dashboards, communications, and decision support materials.
• Facilitate effective working sessions and ensure documentation and follow-through of decisions and actions.
• Proactively identify execution gaps, process improvements, and opportunities to strengthen organizational effectiveness.
• Balance competing priorities across transformation and operational portfolios while maintaining clear ownership and accountability.

Qualifications

Required Qualifications

• Bachelor’s degree in business administration, operations management, organizational development, communications, or a related field
• 5–8 years of experience in program management, project management, or business operations, with hands-on experience supporting cross-functional initiatives
• 2–3 years of experience in change management, internal communications, or stakeholder engagement supporting enterprise initiatives
• Experience developing and executing change and communications plans, including stakeholder assessment, change impacts, readiness, and adoption activities
• Excellent writing, editing, and presentation skills, with the ability to translate complex initiatives into clear, audience-specific messages, leadership updates, and actionable guidance
• Strong stakeholder engagement and facilitation skills, with the ability to build relationships, align diverse groups, and support leaders in communicating and reinforcing change
• Demonstrated ability to engage directly with early career professionals, understand their skills and development needs, and balance those needs with capacity, utilization, and staffing priorities
• Strong program management and operational coordination skills, including managing work plans, communications calendars, milestones, dependencies, and action follow-up across multiple priorities
• Ability to improve day-to-day processes, clarify ownership and handoffs, and maintain organized documentation and recurring meeting cadences
• Proficiency in Microsoft PowerPoint, Word, Excel, and collaboration tools to develop communications, track activities, and summarize stakeholder feedback and adoption progress
• Sound judgment, initiative, and attention to detail, with the ability to navigate ambiguity and move work from planning through implementation and sustained adoption

Preferred Qualifications

• Experience in a Project Management Office, TMO, or enterprise transformation portfolio, including project governance, status reporting, and risk and dependency tracking
• Experience in business operations or consulting operations, coordinating cross-functional priorities, operating cadences, and leadership decision support
• Experience supporting transformation initiatives from planning through implementation, including process redesign, operating model changes, and tracking business outcomes
• Familiarity with process improvement methods such as Lean or Six Sigma (project management or process improvement certification is a plus)
• Experience using project and portfolio management tools to maintain integrated work plans, milestones, action logs, and executive reporting

Success Profile

The successful candidate will be:

• Operationally minded and execution focused, with a strong change management and communications orientation, translating complex initiatives into clear, relevant messages and practical next steps.
• Highly organized and execution focused.
• Comfortable working through ambiguity and driving progress.
• Proactive in identifying risks, dependencies, and opportunities.
• Curious about process improvement and operational excellence.
• Skilled at turning leadership decisions into timely, consistent communications that clarify what is changing, why it matters, and what people need to do.
• Effective at engaging stakeholders, supporting leaders, and building shared understanding and readiness for change.
• Visible, approachable, and engaged with HCP consultants, building trust and understanding.
• Comfortable moving between enterprise transformation priorities and hands-on operational needs.
• Collaborative and responsive, using stakeholder feedback to identify adoption barriers and adjust communications and support.
• Focused on sustained adoption, helping teams embed new ways of working and translating transformation priorities into lasting operational improvements.

Job Locations

• Atlanta, Boston, Chicago, Dallas, Minneapolis, San Diego, or Washington, DC
• Hybrid work schedule, with a minimum of two days per week in office when not traveling for a client engagement

Schedule

Full time/exempt

What You Can Expect of Us

To reward our driven, innovative, and passionate employees, we’ve built a company culture that’s centered on performance. We offer an attractive compensation package, challenging work, and an entrepreneurial environment where you can take ownership of your career—and get out as much as you put in.

The estimated base salary range for this job is $170000.00 - $196400.00 annually. It represents a good faith estimate of the range that ECG reasonably expects to pay at the time of the job posting. The actual salary paid will vary based on multiple factors, including but not limited to years of experience, special skills, and market changes. This job is eligible to participate in ECG’s annual incentive compensation program, which reflects ECG’s pay-for-performance philosophy. The job is also eligible to participate in ECG’s benefit plans, which include medical, dental, and vision coverage, a 401(k) matching program, unlimited PTO, and other wellness programs.

Apply now and make an impact for years to come.

To begin the recruitment process, please submit your resume via our career site at https://careers.ecgmc.com.

ECG provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, color, religion, national origin, citizenship, ancestry, age, disability, pregnancy, medical condition (cancer and genetic characteristics), genetic information, gender, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other legally protected characteristic. We participate in E-Verify as part of our onboarding process. Having the permanent legal right to work in the United States is a condition of employment. ECG is not currently able to provide assistance to candidates requiring sponsorship or a visa.

#LI-AN1 #LI-Hybrid

Your Opportunity with ECG: Manager, Enterprise Transformation & Operations

ECG is seeking a highly analytical, organized, and execution-focused program and operations manager with a strong orientation toward change management and communications to support Enterprise Transformation & Operations, including the Transformation Management Office (TMO) and the Healthcare Consulting Pool (HCP) Division.

The role will divide its time approximately evenly between supporting the TMO’s and HCP’s operations. The two areas are closely connected: TMO work intersects with the operational support provided to HCP, and the role is expected to connect them so that priorities, execution, and communications stay aligned.

Within HCP, this is not a behind-the-scenes role. The position will be visible and engaged with approximately 70 early career consultants. The role will build an understanding of consultants’ roles, skills, and expertise, as well as their training and development needs, and will use that understanding to balance individual growth with the firm’s needs for capacity, efficiency, and the right skill mix.

Across both domains, the role will strengthen program execution, operational coordination, analytics, and stakeholder alignment across enterprise transformation and operational priorities. Change management and communications are essential tools in this role, used to drive readiness, adoption, and sustained results.

The ideal candidate combines strong program management, operational, and analytical capabilities with the ability to work across functions, navigate ambiguity, engage stakeholders, and translate strategic priorities into disciplined execution. This person brings a strong change-management and communications orientation and understands why that skill set is critical to achieving this role’s goals.

Your Responsibilities May Include

TMO

Change Management and Communications

• Develop and execute targeted change management and communications plans tailored to consultants, leaders, and Corporate Operations stakeholders to drive change readiness and sustained adoption.
• Drive stakeholder engagement and leadership alignment by supporting leadership forums, working sessions, regular TMO and operational meetings, Leadership Council sessions, and other key change touchpoints.
• Translate key decisions and transformation updates into clear, coordinated communications, reinforcing priorities, ownership, expectations, and next steps across stakeholder groups.
• Establish feedback loops to gather stakeholder perspectives, identify change impacts, adoption considerations, and communications needs, and ensure timely follow-up and recommendations that reflect broader objectives and downstream implications.

Project and Program Management

• Plan, execute, and track enterprise transformation initiatives.
• Create project plans and manage milestones, dependencies, risks, issues, decisions, and action logs.
• Track program performance and support timely delivery of key transformation objectives.
• Prepare project status reports, executive dashboards, and steering committee materials.
• Coordinate and lead project meetings, document outcomes, and follow up on assigned actions.
• Ensure project documentation is accurate, organized, and maintained according to TMO standards.

HCP

Operational Leadership and Execution

• Serve as an operational business partner for HCP, helping translate strategic priorities into coordinated execution.
• Maintain an integrated view of HCP priorities, milestones, stakeholders, decisions, and deliverables.
• Drive follow-through across HCP initiatives by coordinating stakeholders, tracking commitments, identifying risks and dependencies, and closing execution gaps.
• Provide concise status updates and decision support to HCP leadership.
• Support improvements to HCP operating practices, processes, tools, and recurring operating rhythms.
• Help clarify roles, decision rights, handoffs, and accountability where greater consistency would improve execution.

Consultant Engagement, Development, and Capacity Balancing

• Serve as a visible, accessible point of contact for HCP consultants (approximately 60–70 FTEs at the senior consultant through associate levels), building working relationships through regular, direct engagement.
• Develop and maintain an understanding of consultants’ roles, skills, expertise, experience, and interests.
• Identify training and development needs and partner with HCP leadership and the firm’s learning and development resources to coordinate relevant opportunities.
• Balance the firm’s needs for capacity, efficiency, and skills with consultants’ development, supporting thoughtful staffing, utilization, and resource management decisions with HCP leadership.
• Maintain a current view of HCP capacity, skills, and development needs, and share insights and recommendations with HCP leadership.
• Gather consultant feedback and perspectives on staffing, development, and operating practices, and help communicate TMO changes and priorities to the pool so they are understood and adopted.

Stakeholder Management and Execution Support

• Partner with business leaders, project teams, and subject matter experts across the organization.
• Build strong, effective working relationships across consulting, Corporate Operations, leadership, and cross-functional teams to support successful transformation outcomes.
• Communicate project progress and analytical insights clearly and professionally.
• Connect strategic priorities with disciplined execution and measurable outcomes.
• Maintain visibility into milestones, risks, dependencies, decisions, and actions.
• Prepare concise leadership updates, dashboards, communications, and decision support materials.
• Facilitate effective working sessions and ensure documentation and follow-through of decisions and actions.
• Proactively identify execution gaps, process improvements, and opportunities to strengthen organizational effectiveness.
• Balance competing priorities across transformation and operational portfolios while maintaining clear ownership and accountability.

Qualifications

Required Qualifications

• Bachelor’s degree in business administration, operations management, organizational development, communications, or a related field
• 5–8 years of experience in program management, project management, or business operations, with hands-on experience supporting cross-functional initiatives
• 2–3 years of experience in change management, internal communications, or stakeholder engagement supporting enterprise initiatives
• Experience developing and executing change and communications plans, including stakeholder assessment, change impacts, readiness, and adoption activities
• Excellent writing, editing, and presentation skills, with the ability to translate complex initiatives into clear, audience-specific messages, leadership updates, and actionable guidance
• Strong stakeholder engagement and facilitation skills, with the ability to build relationships, align diverse groups, and support leaders in communicating and reinforcing change
• Demonstrated ability to engage directly with early career professionals, understand their skills and development needs, and balance those needs with capacity, utilization, and staffing priorities
• Strong program management and operational coordination skills, including managing work plans, communications calendars, milestones, dependencies, and action follow-up across multiple priorities
• Ability to improve day-to-day processes, clarify ownership and handoffs, and maintain organized documentation and recurring meeting cadences
• Proficiency in Microsoft PowerPoint, Word, Excel, and collaboration tools to develop communications, track activities, and summarize stakeholder feedback and adoption progress
• Sound judgment, initiative, and attention to detail, with the ability to navigate ambiguity and move work from planning through implementation and sustained adoption

Preferred Qualifications

• Experience in a Project Management Office, TMO, or enterprise transformation portfolio, including project governance, status reporting, and risk and dependency tracking
• Experience in business operations or consulting operations, coordinating cross-functional priorities, operating cadences, and leadership decision support
• Experience supporting transformation initiatives from planning through implementation, including process redesign, operating model changes, and tracking business outcomes
• Familiarity with process improvement methods such as Lean or Six Sigma (project management or process improvement certification is a plus)
• Experience using project and portfolio management tools to maintain integrated work plans, milestones, action logs, and executive reporting

Success Profile

The successful candidate will be:

• Operationally minded and execution focused, with a strong change management and communications orientation, translating complex initiatives into clear, relevant messages and practical next steps.
• Highly organized and execution focused.
• Comfortable working through ambiguity and driving progress.
• Proactive in identifying risks, dependencies, and opportunities.
• Curious about process improvement and operational excellence.
• Skilled at turning leadership decisions into timely, consistent communications that clarify what is changing, why it matters, and what people need to do.
• Effective at engaging stakeholders, supporting leaders, and building shared understanding and readiness for change.
• Visible, approachable, and engaged with HCP consultants, building trust and understanding.
• Comfortable moving between enterprise transformation priorities and hands-on operational needs.
• Collaborative and responsive, using stakeholder feedback to identify adoption barriers and adjust communications and support.
• Focused on sustained adoption, helping teams embed new ways of working and translating transformation priorities into lasting operational improvements.

Job Locations

• Atlanta, Boston, Chicago, Dallas, Minneapolis, San Diego, or Washington, DC
• Hybrid work schedule, with a minimum of two days per week in office when not traveling for a client engagement

Schedule

Full time/exempt

What You Can Expect of Us

To reward our driven, innovative, and passionate employees, we’ve built a company culture that’s centered on performance. We offer an attractive compensation package, challenging work, and an entrepreneurial environment where you can take ownership of your career—and get out as much as you put in.