Xerox Cash Collections Specialist
Xerox
- Location
- Cebu, Cebu City, Lapu-Lapu City, Mandaue City, Central Visayas (Region VII), Philippines
- Source
- avature
Xerox Cash Collections Specialist
General Information
City
Cebu, Cebu City, Lapu-Lapu City, Mandaue City
State/Province
Central Visayas (Region VII)
Country
Philippines
Date
Monday, October 26, 2026
Working time
Full-time
Ref#
20041592
Job Level
Individual Contributor
Job Type
Experienced
Seniority Level
Associate
Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Overview:
The O2C Cash Collections Specialist is responsible for managing and collecting outstanding customer receivables, ensuring timely payments, maintaining healthy account balances, and supporting overall cash flow objectives. This role serves as a key point of contact for customers regarding payment inquiries and account reconciliation while partnering with internal teams to resolve billing and payment-related issues. The position plays an important role in achieving collection targets, reducing delinquency, and maintaining strong customer relationships.
Why Join This Team:
- Be part of a dynamic Order-to-Cash organization supporting global customers and business operations
- Gain exposure to end-to-end Accounts Receivable and Cash Collections processes
- Collaborate with Sales, Customer Service, Finance, Credit, and Operations teams
- Develop expertise in customer account management, collections strategy, and dispute resolution
- Contribute to cash flow optimization and business performance through impactful collection activities
- Work in an environment that values continuous improvement, accountability, and customer focus
What You Will Do:
- Manage assigned customer accounts and proactively collect outstanding receivables through email and phone communication
- Prepare and distribute statements of account, aging reports, invoice copies, and supporting documents required for payment processing
- Monitor account aging and take appropriate collection actions to reduce delinquency and improve cash collections performance
- Investigate and resolve billing disputes, payment discrepancies, deductions, and unapplied cash transactions
- Coordinate with Sales, Billing, Credit, Accounting, Customer Service, and other cross-functional teams to resolve account issues
- Escalate payment delays and collection concerns through established processes when necessary
- Research and reconcile customer accounts to ensure accurate account balances and payment application
- Maintain accurate and timely documentation of collection activities within ERP and collection management systems
- Support monthly reporting requirements, account reviews, and audit requests
- Ensure compliance with established service level agreements (SLAs), company policies, and collection procedures
- Provide backup support for team members and assist with other collection and accounts receivable activities as assigned
What You Need to Succeed:
- Bachelor's degree in Accounting, Finance, Business Administration, Management Accounting, or a related field
- Minimum of 2 years of experience in Accounts Receivable, Cash Collections, Customer Service, Accounting, or related finance operations
- Knowledge of the Order-to-Cash process and Accounts Receivable lifecycle
- Strong understanding of billing, collections, account reconciliation, and payment application processes
- Experience working with ERP systems such as SAP or similar financial platforms is an advantage
- Proficiency in Microsoft Excel and other Microsoft Office applications
- Excellent verbal and written communication skills with the ability to interact effectively with internal and external stakeholders
- Strong analytical, problem-solving, and organizational skills
- High attention to detail and ability to manage multiple priorities in a fast-paced environment
- Proactive, customer-focused, and adaptable to changing business requirements
How We Set You Up for Success:
- Comprehensive onboarding and training on Cash Collections processes, systems, and tools
- Exposure to global customer accounts and Order-to-Cash operations
- Opportunities to strengthen ERP, reporting, and account management expertise
- Supportive team environment with established workflows and collaborative partnerships
- Participation in process improvement initiatives and operational excellence programs
- Continuous development opportunities to build finance, collections, and customer management capabilities
#LI-HYBRID
#LI-DF1
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at https://www.xerox.com/en-us/jobs/connection and explore our commitment to connection and belonging! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxTARecruiting@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
© 2026 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries.