Collector II/Onsite Nashua/Full-time
201ad2e7-321d-48c5-a1b2-1c16d59a7d31
- Location
- Nashua, NH
- Employment type
- full_time
- Source
- adp
Role:
To preserve the credit union's assets by controlling delinquent accounts, collecting delinquent loan payments and/or recovering collateral; train associate collectors; monitoring, preparing, and disposing of repossessed collateral.
Essential Functions & Responsibilities:
- Contacts delinquent accounts by phone, e-mail and US Mail; takes appropriate action to bring accounts current, while adhering to TCU's Service Strategies standards.- Analyzes financial situation of delinquent borrowers; makes recommendations to repossess, foreclose, workout, or charge off loans when other arrangements to bring them current are unsuccessful.- Maintains detailed accurate files, collection notes, and reports on all collections activity.
- Arranges and monitors the sale of repossessed collateral; determines additional investment to be made in collateral.- Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.- Testifies at legal proceedings as required.
- Assisting in filing and/or collecting documentation required to file TruStage claims
- Performs other duties as assigned.
Knowledge and Skills:
Experience
* (2) two to (4) four years of similar or related experience
* Knowledge of the Fair Debt Collection Act and other applicable collection laws
* Customer Service Experience preferred
* Bankruptcy knowledge required
Education
A high school education or GED.
Interpersonal SkillsWork involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills
* Ability to work independently
* Excellent problem solving skills
* Strong follow-up and organizational skills
Physical Requirements* Ability to sit for extended periods of time
* Ability to reach, bend and squat
Work EnvironmentOffice/Fast Paced/Member Service remote hybrid possible
Triangle Credit Union is proud to be an Affirmative Action/Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at 603-889-2470 for other options to apply.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
To preserve the credit union's assets by controlling delinquent accounts, collecting delinquent loan payments and/or recovering collateral; train associate collectors; monitoring, preparing, and disposing of repossessed collateral.
Essential Functions & Responsibilities:
- Contacts delinquent accounts by phone, e-mail and US Mail; takes appropriate action to bring accounts current, while adhering to TCU's Service Strategies standards.- Analyzes financial situation of delinquent borrowers; makes recommendations to repossess, foreclose, workout, or charge off loans when other arrangements to bring them current are unsuccessful.- Maintains detailed accurate files, collection notes, and reports on all collections activity.
- Arranges and monitors the sale of repossessed collateral; determines additional investment to be made in collateral.- Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.- Testifies at legal proceedings as required.
- Assisting in filing and/or collecting documentation required to file TruStage claims
- Performs other duties as assigned.
Knowledge and Skills:
Experience
* (2) two to (4) four years of similar or related experience
* Knowledge of the Fair Debt Collection Act and other applicable collection laws
* Customer Service Experience preferred
* Bankruptcy knowledge required
Education
A high school education or GED.
Interpersonal SkillsWork involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills
* Ability to work independently
* Excellent problem solving skills
* Strong follow-up and organizational skills
Physical Requirements* Ability to sit for extended periods of time
* Ability to reach, bend and squat
Work EnvironmentOffice/Fast Paced/Member Service remote hybrid possible
Triangle Credit Union is proud to be an Affirmative Action/Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at 603-889-2470 for other options to apply.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities