Cosmetologist - Base Pay plus commission & gratuity

Position Summary

A Cosmetologist is a licensed beauty professional responsible for delivering exceptional hair, skin, and nail services while creating a welcoming and personalized guest experience. This role combines technical expertise, creativity, and outstanding customer service to help guests achieve their beauty and wellness goals. Cosmetologists are expected to maintain all licensing, sanitation, and safety standards while promoting guest satisfaction, retention, and retail sales.

Key Responsibilities

Client Care & Service Delivery

• Provide professional hair services, including cutting, coloring, styling, and chemical treatments.
• Perform skin care services such as facials, waxing, scalp treatments, and other approved spa treatments.
• Deliver nail care services, including manicures and pedicures, when applicable.
• Conduct thorough client consultations to assess needs, preferences, and desired outcomes.
• Recommend customized services and home-care products to support guests' beauty and wellness goals.
• Ensure all services are performed according to established spa protocols and quality standards.

Guest Experience

• Build positive relationships with guests through exceptional service and professionalism.
• Educate guests on treatment benefits, maintenance recommendations, and product usage.
• Encourage guest retention through consistent service excellence and personalized care.
• Support repeat bookings by creating a memorable and results-driven experience.

Operations & Compliance

• Maintain a clean, organized, and fully sanitized workstation at all times.
• Follow all state cosmetology regulations, health and safety requirements, and spa policies.
• Properly clean, disinfect, and store tools, equipment, and treatment areas.
• Maintain accurate guest records, service notes, and treatment documentation.
• Collaborate with reception and management teams to ensure efficient scheduling and guest flow.

Retail & Business Support

• Recommend retail products that align with guests' individual needs and treatment plans.
• Assist with inventory management and stock organization as assigned.
• Support spa revenue goals through service enhancements, package recommendations, and retail sales.

Required Qualifications

• Active and valid state of Wisconsin Cosmetology License.

• Previous salon, spa, or hospitality experience preferred.
• Strong communication, interpersonal, and customer service skills.
• Ability to build rapport and maintain professional relationships with guests.
• Knowledge of sanitation, infection control, chemical safety, and state regulations.
• Strong attention to detail and commitment to service excellence.
• Ability to work independently and collaboratively in a team environment.
• Flexibility to work evenings, weekends, and holidays as business needs require.

Preferred Qualifications

• Experience in a luxury spa, resort, or wellness environment.
• Proven retail sales and guest retention abilities.
• Advanced training or certifications in specialty services.
• Familiarity with spa scheduling and guest management systems.

Physical Requirements

• Ability to stand for extended periods.
• Ability to perform repetitive hand and arm movements.
• Ability to lift and carry up to 25 pounds as needed.
• Ability to work in a fast-paced environment while maintaining service quality and professionalism.

Core Competencies

• Guest-focused mindset
• Professionalism and integrity
• Technical proficiency
• Attention to detail
• Time management and organization
• Teamwork and collaboration
• Adaptability and continuous learning
• Commitment to health, safety, and sanitation standards

Reports To: Spa Manager or Spa Director
Licensure Requirement: Active State Cosmetology License Required at All Times of Employment