Infrastructure Engineer III

Company Summary

At Aristocrat, we are dedicated to bringing happiness to life through the power of play. As a CXS Infrastructure Engineer III, you'll be central to this mission, working on innovative projects that transform the gaming industry. This role gives you the opportunity to join a team of world-class professionals. Your work will directly influence the success of our systems at casino properties.

What makes this opportunity outstanding? You'll operate autonomously, managing customer installations and upgrades from beginning to end. You'll join a driven group dedicated to providing seamless solutions aligned with Aristocrat standards and reference architectures. If you're passionate about tackling complex network, compute, storage, and platform challenges, this role is ideal for you!

What You'll Do

• Own and manage site installations and upgrades end-to-end, from site assessment through the launch.
• Participate in project meetings and provide status updates to Project Management and customer collaborators.
• Provide on-site and remote support during the product launch as needed.
• Conduct on-site and remote customer infrastructure assessments, detailing findings and recommendations.
• Prepare third-party hardware bills of materials and quotes for turnkey installations.
• Perform turnkey installations, including full or partial infrastructure buildouts.
• Act as point of contact for Technical Support on infrastructure-related blocking issues.
• Manage service issues and customer concerns, resolving or bringing them up with clear documentation.
• Perform operational tasks for managed services customers, such as patching, monitoring response, and routine changes.
• Work scheduled maintenance windows, some outside business hours, as customer operations require.

What We're Looking For

• Bachelor’s degree in a technical field, or equivalent experience.
• 4+ years’ experience in a network or infrastructure engineering role.
• Proven hands-on experience configuring and troubleshooting multi-vendor switching and routing, VLANs, and Layer 3.
• Expertise in VMware or other virtualization platforms, server hardware, and shared storage.
• Proficiency in Windows Server administration, including Active Directory, DNS, and DHCP.
• Working knowledge of Linux (Ubuntu and Red Hat) administration.
• Experience with firewall troubleshooting and configuration.
• Preferred skills: Kubernetes and containers (RKE2/Rancher), Microsoft SQL Server administration, IIS administration, monitoring and logging tools (Prometheus, Grafana, ELK), scripting (PowerShell, Python, or Bash), and cloud platforms (AWS preferred).
• Ability to acquire a gaming license in all jurisdictions Aristocrat operates, including registration with the Nevada Gaming Control Board (NGCB).
• Excellent written and verbal communication skills, with the ability to produce clear, accurate technical documentation.
• Self-starter with strong analytical, problem-solving, and customer relations skills.
• Physical requirement: Must be able to lift up to 50 lbs and to stand, kneel, and work in data centers, network closets, and casino floor environments.
• Willingness to travel up to 50%.

About Us: Aristocrat and Aristocrat Interactive

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness), and regulated online real-money gaming (Aristocrat Interactive). Our team of over 7,400 employees worldwide is united by our company's mission of bringing joy to life through the power of play.

Aristocrat Interactive is Aristocrat's regulated online Real Money Gaming (RMG) business and was formed in 2024 with the combination of Anaxi and NeoGames. With a commitment to responsible gameplay, the business delivers land-based gaming systems, content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value-added services across iLottery, iGaming, Online Sports Betting (OSB), and Customer Experience Solutions (CXS).

Diversity and inclusion are integral to our values of Talent Unleashed, Collective Brilliance, Good Business, Good Citizen, and It’s All About the Player. We celebrate diversity and do not discriminate based on gender, race, religion, colour, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.