Guest Services Representative

POSITION INFORMATION: BASIC DETAILS

Travel Requirement: No

Teleworking: No

Full-Time/Part-Time: Full-Time / Graveyard Shift

FLSA Status: Non-Exempt

Pay Range: $17.00/HR

*Pay is based on numerous factors including market location and may vary depending on job-related knowledge, skills, and experience.

POSITION SUMMARY INFORMATION: DUTIES AND REQUIREMENTS

Job Summary: A Guest Services professional in a workforce housing community acts as the first point of contact for residents, delivering professional, friendly, and efficient service. The role combines front-desk operations, resident communication, and cross-department coordination to maintain high occupancy standards and resident satisfaction.

Duties/Responsibilities:

• Greet residents warmly and assist with orientation to facilities and services.
• Maintain organized records, key inventories, and front-desk systems while protecting resident information per company standards
• Lead daily check-in and check-out processes, verify room readiness, and assign accommodations based on priority and availability
• Maintain accurate occupancy data, room status boards, and daily logs for arrivals, departures, no-shows, extensions, and service requests
• Coordinate with housekeeping, maintenance, laundry, and administration to ensure rooms are ready and services are delivered promptly
• Resolve issues promptly and maintain a positive, welcoming environment.

Required Skills and Qualifications:

• High school diploma or GED; hospitality education preferred.
• Strong communication, interpersonal, and customer service skills.
• Ability to multitask, work under pressure, and resolve conflicts.
• Familiarity with hotel management systems and Microsoft Office.
• Professional demeanor, patience, and strong problem-solving abilities.

Work Environment:

Guest services roles are fast-paced, guest-facing positions requiring constant interaction, coordination, and attention to detail. They are essential to shaping the guest experience from arrival to departure

Physical Requirements:

Employees may be required to remain in a stationary position, stand, push, pull, climb, kneel, crawl, balance, squat, bend, and reach. Employees may be also required to use gear to move items around, including, but not limited to, carts and dollies. Employees may also be occasionally required to lift and/or move up to 49 pounds.

GardaWorld Federal Services is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.