Front Desk Assistant

Pay: 20-24+/hr (based on experience)

Location: NE Portland Clinic | 6633 NE Sandy Blvd, Portland, OR 97213

Employment Type: Full-Time | ~36-40 hours/week

Schedule: Wed 1p–7p | Thu-Fri 8a–7p | Sat 9a–6p

• Plus just one on-call shift per month (and you get to choose the day!)

POSITION SUMMARY

At AFC Urgent Care - Portland, we’re redefining what healthcare feels like—for patients and for the people who make it happen. We move fast, work smart, and support each other every step of the way. We’re a tight-knit team that gets the job done and has fun doing it!

As we continue to grow, we’re looking for a Medical Front Desk Receptionist to be the welcoming face of our clinic. If you’re highly organized, great with people, and ready to make a meaningful impact from the moment patients walk through the door, this could be the right fit for you.

ESSENTIAL DUTIES & RESPONSIBILITIES

Patient Experience & Check-In

• Welcome patients with a warm, friendly attitude that sets the tone for their visit.

• Guide patients through check-in, ensuring all forms are completed and entered accurately into our EMR system.

Insurance Verification & Payment Processing

• Verify insurance details accurately and efficiently, helping patients understand their coverage and any payments due at the time of service.

• Manage cash drawer duties, including setup and end-of-day closeout, with accuracy and accountability.

Checkout & Medical Records

• Complete the checkout process, organizing and scanning medical records and providing patients with necessary documentation.

Phone, Email & Fax Management

• Manage incoming phone calls, answer questions, and direct inquiries to the appropriate team member.

• Monitor and respond to emails and faxes promptly and accurately.

Front Desk & Clinic Environment

• Maintain a clean, organized, and welcoming front desk and lobby, including disinfecting areas between patients to support a safe environment.

Teamwork & Additional Duties

• Support clinic operations as needed and perform other job-related duties as assigned by the Clinic Manager.

QUALIFICATIONS

Required

• At least 1 year of people-facing customer service experience

• High school diploma or GED

Preferred

• At least 1 year of experience with medical administrative duties

• Solid computer skills and comfortable learning new systems

• Knowledge of medical terminology is a big plus

COMPENSATION & BENEFITS

• Pay Rate: 20-24+/hr (based on experience)

• Monthly team performance bonuses

• Free healthcare for you and your family through AFC

• 401(k) with 3% employer match after 1 year

• 3 weeks of paid time off

• On-the-job growth & training opportunities

• Supportive, non-toxic work culture that celebrates wins!

ABOUT AFC URGENT CARE PNW

Why you’ll love it here

• A Culture That Actually Cares: Teammates who've got your back, leaders who listen, and zero bureaucracy. We believe in collaboration, not competition!

• Team Performance Bonus: When the clinic thrives, you share in the success! Monthly performance bonuses = more than just a pat on the back

• Learn. Grow. Level Up: Want to expand your skills? We offer in-house Limited Scope Radiography (LXMO) training, with state certification costs fully covered!

Our Core Values

• Commitment - Commitments are clearly made and met

• Health - Healthy living for everyone is promoted through sustainable and responsible behaviors

• Excellence - Excellence in everything we do

• Celebrate - Celebrate wins - both small and large

• Trust - Trust builds teamwork through vulnerability and respect

SAFETY & WELLBEING

• Alcohol and Drug-Free Policy: We are an alcohol and drug-free workplace. Offers are contingent on the successful completion of background checks and drug screenings (*Including screening for THC).

• EEO: AFC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

READY TO APPLY?

If you want to grow your medical career while being part of something real, apply now and let's chat!