Skip Tracer

Reporting to the Senior Manager – Collections or designee, the Specialist – Skip Tracer is responsible for locating assets and location information for consumers that are past due on financial obligations.

Essential Duties and Responsibilities:

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary.

• Communicates with third parties to ascertain relevant information in regards to the consumers.

• Evaluates a hierarchy on consumer accounts for priority work effort.

• Meets goals and standards that require a daily goal of locating consumers or pertinent information.

• Adheres to quality standards while maintaining professionalism and ensuring compliance with the applicable laws and regulations that govern third party collections.

• Participates in other activities as assigned

Required Skills/Abilities:

• Must communicate effectively, and take personal responsibility for decisions, actions, and learning opportunities.

• The ability to build strong consumer relationships while delivering customer-centric solutions is required while consistently achieving results, even under tough circumstances.

• Bilingual capabilities is a plus.

• Strong typing skills and a good understanding of Microsoft Office applications.

Education and Experience:

• Must have a high school diploma or GED; 1-2 years of collections/debt resolution experience is preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

• Frequently required to talk or hear, and use hand to type, handle, or touch objects.

• Regularly required to stand and walk, and may be required to stoop, bend, or reach above the shoulders.

• Must be able to occasionally lift up to 25 pounds at times.

• Must be able to access and navigate each department at the organization’s facilities.

Work Environment:

The position is primarily an office