Training & Outreach Coordinator

POSITION DESCRIPTION:

Training and Outreach Manager

TITLE:Training and Outreach Manager

DEPARTMENT:Administration

SUPERVISOR:VP of Operations

STATUS:Full Time, Exempt

Boys & Girls Clubs of Greater Augusta is offering an exciting opportunity for the right person to join our dynamic, forward-thinking team. We rely on the dedication of caring team members to provide a safe, nurturing environment for kids to learn and grow. Our staff are educators, coaches, artists, mentors, community leaders and ambassadors. Are you ready to join a team of passionate individuals who are working to make a difference in the lives of kids in our community?

POSITION SUMMARY:

We are looking for a dynamic professional for the critical role of Training and Outreach Manager. In addition to the responsibilities below, the incumbent will serve as the official trainer for all Club-level staff, leading onboarding, initial training, and continuous staff development, and will coordinate outreach events for other youth served, including oversight of the Club on the Go. The Training and Outreach Manager works in collaboration with the HR Manager and the Senior Director of Program Strategy to implement effective onboarding and continuous staff development that supports quality program delivery and the safety of members.

KEY ROLES & ESSENTIAL JOB RESPONSIBILITIES

TRAINING

• Serve as the official trainer for all Club-level Program and Operations staff, and lead their onboarding and initial training in partnership with Human Resources to meet organizational goals.
• Plan and oversee the administration of club-wide trainings and activities for staff development and effective performance, and establish training objectives consistent with the strategic plan for developing quality programs and implementing effective models.
• Partner with the HR Manager to align onboarding and training schedules, track staff completion of required trainings, and ensure new staff are prepared before working with members.
• Collaborate with the Senior Director of Program Strategy to identify training needs, translate program standards and curriculum into staff training, and ensure consistent, coordinated program delivery at all sites.
• Train staff on quality program delivery principles and practices, best practices in afterschool programs, youth development practices, and organization-adopted policies and procedures.
• Provide ongoing coaching, feedback, and refresher training to Club staff, and identify and support professional development opportunities.
• Deliver training on conduct, safety, and development of members, including Club safety practices, mandated reporting, and BGCA youth safety requirements.

ONBOARDING AND CONTINUOUS STAFF DEVELOPMENT

• Design and maintain a structured onboarding plan and checklist for new Club-level staff that covers organizational mission and policies, youth safety, program standards, and role expectations, and coordinate its timing with HR’s new hire process.
• Develop and maintain an annual training calendar for all Club-level staff, scheduling orientation, certification, refresher, and in-service trainings so that staff remain current on required and recommended training.
• Train staff on the core program areas: Health & Life Skills; Character & Leadership; Sports, Fitness & Recreation; The Arts; and Academic Success, and on the use of the BGCA Formula for Impact and approved program curriculum.
• Train staff on membership guidelines and the use of My Club Hub, program data collection, and reporting requirements, in coordination with the Senior Director of Program Strategy.
• Provide on-site observation, mentoring, and follow-up coaching for new and developing staff, and share observations and training needs with Club Directors, the HR Manager, and the Senior Director of Program Strategy.
• Build a network of internal and external trainers, facilitators, and subject matter experts, and maintain Boys & Girls Clubs of America trainer certification and current knowledge of BGCA training resources.

PROGRAM QUALITY AND EVALUATION

• Coordinate program evaluations and the continuous quality management process with Club Directors and/or Site Coordinators, and make programmatic adjustments based upon feedback and data collected and analyzed during periodic reviews.
• Evaluate the effectiveness of trainings through participant feedback, observation, and program data, and adjust training content and delivery to address gaps and improve results.
• Ensure program staff understand and effectively communicate program standards, and that Clubs are clean, safe, and have appropriate plans and processes in place to safely deliver quality programs.
• Contribute to organization-wide strategic planning as a member of the leadership team, and develop workable implementation plans for new initiatives; communicate changes effectively, build commitment, and prepare and support those affected by change.
• Identify and resolve problems in a timely manner by gathering and analyzing information, developing alternative solutions, and working with Club staff to solve problems.

OUTREACH AND CLUB ON THE GO

• Coordinate outreach events and activities that serve other youth in the community beyond Club membership, and connect these young people and their families to Club programs and services.
• Oversee the Club on the Go, including scheduling, site and route planning, staffing, supplies, vehicle and equipment readiness, and delivery of quality programming at each stop.
• Train and prepare staff and volunteers assigned to outreach events and the Club on the Go, and ensure all youth safety policies, supervision standards, and incident reporting procedures are followed off site.
• Work with Club staff on strategies to connect outreach participants and their families to Club membership and available programs and services.
• Track attendance and participation at outreach events and Club on the Go stops, collect feedback from youth, families, and partners, and report results to the VP of Operations.

RESOURCE MANAGEMENT & ADMINISTRATION

• Participate in the development, implementation, and monitoring of BGCGA’s annual budget. Monitor training and outreach budgets to ensure spending is reasonable, necessary, and in line with budget and grant objectives, and oversee supply expenditures and budgetary compliance according to grant requirements.

• Ensure training, outreach, and grant compliance documents and reports are submitted timely to the Finance and Program Compliance departments at the Support Center.
• Maintain proper records of trainings conducted, attendance and completion, outreach events held, participation figures, notable achievements, and any problems or issues.
• Develop and manage partnerships and maintain positive, collaborative working relationships with schools, other youth service organizations, and city, state, and federal funders to achieve goals.

MARKETING AND PUBLIC RELATIONS

• Represent the organization and interpret its objectives, standards, and programs. Act as a primary community liaison for outreach and maintain excellent relations with all Club partners.
• Increase awareness of Club programs in the community to build partnerships with school principals and teachers, committees, associations, and local businesses, and establish new relationships to help ensure program quality.
• Market Club programs to potential members and their parents through outreach events, and assist with marketing materials and newsletters promoting trainings and outreach activities.
• Support the crisis communication plan to parents and families with direction from the CEO and/or VP of Operations.
• Support customer service by responding promptly to Club and Club member needs and soliciting feedback to improve Club services.
• Share program metrics and positive results from outreach with Resource Development staff to increase awareness of BGCGA programs and impact, and assist with stewarding donors as requested.

ADDITIONAL RESPONSIBILITIES:

• Oversee special programs and/or events and/or participate in other BGCGA activities as needed.
• Consult with parents concerning member and Club issues.
• Perform other related duties and responsibilities as required or as assigned.

RELATIONSHIPS

• Internal: Maintains close, daily contact with the VP of Operations, and regular contact with the HR Manager, the Senior Director of Program Strategy, Club Directors, Site Coordinators, and other members of executive leadership.
• External: Maintains contact with external community groups, schools, program partners, members’ parents, funders, and organizations, and with Boys & Girls Clubs of America for training certification and resources.

EDUCATIONAL QUALIFICATIONS AND SKILLS

• Bachelor’s degree from an accredited college or university in a related field of study preferred.

Experience

• Must be a Tier 2 Trainer with Boys & Girls Clubs of America, or have at least ten years of experience successfully leading Clubs.
• Experience in youth development programs, staff training, and supervision across multiple locations strongly desired.

Skills

• Demonstrated ability to plan, organize, and deliver engaging training to adult learners, and to manage multiple projects and programs and develop solutions to problems with limited supervision.
• Excellent human relations skills and ability to motivate and coach staff at multiple locations.
• Strong verbal, written, and presentation communication skills.
• Ability to establish and maintain effective working relationships with Club staff, HR, program partners, volunteers, community groups, and other related agencies.
• Knowledge of the mission, objectives, policies, programs, procedures, principles, and practices of non-profit organizations and youth development services, and of best practices in afterschool programs.
• Leadership skills, including negotiation, problem-solving, and decision-making.
• Advanced understanding of basic office applications including MS Office (Word, Excel, PowerPoint, and Outlook), and ability to use virtual meeting and learning platforms.
• Valid driver’s license and ability to travel to Club sites, schools, and outreach locations.

ENVIRONMENT & WORKING CONDITIONS

Work is performed in our Support Center-Administrative offices. Travel between BGCGA Branches, schools and community sites is required, and some evening or weekend hours may be required for trainings and outreach events.

DISCLAIMER

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. You may be asked to perform other related duties and responsibilities as needed. You will be required to complete a criminal record check as a condition of employment.