Work Order Processor

Purpose:

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.

Responsibilities:

Fields inquiries to the Service Department

Opens work orders and maintains control until they are closed and invoiced

Maintains the service library with current information

Maintains Service Department filing and records

Updates customer profiles using equipment, hours, or other information from the customer work orders

Maintains accessories and supplies and prepares replacement orders

May prepare Service Technician efficiency reports

May process warranty and/or product improvement claims including calculating and submitting charges, and follow-up

Other duties as assigned

Job Requirements:

High School Diploma or equivalent experience

Basic knowledge of accounting practices

Ability to use Microsoft Office and internet functions

Knowledge of office procedures

General understanding of mechanical/technical terms is preferred

Bilingual preferred