Resident Services Coordinator/Front Desk

About the company: Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality.

Position Overview: The Front Desk Resident Services Coordinator supports the property by managing all resident and visitor operations and reception responsibilities, cordially and professionally answering questions, routing calls, assisting with various administrative functions, and working on special projects as needed. This is a full-time role working Mon to Fri from 7:00am - 3:00pm.

Responsibilities include, but are not limited to:

• Address inquiries from clients and residents, provide resolution, and follow up when needed, to ensure resident satisfaction
• Answer phone in a pleasant manner and direct calls to appropriate person
• Greet and announce visitors in a professional and courteous manner
• Receive and log package deliveries
• Interact with external vendors, and direct them to appropriate location
• Maintain working relationship with internal maintenance staff, and facilitate communication with other departments
• Support administrative office staff as needed
• Maintains a clean reception area and conference rooms
• Assist with mailings
• Work on special projects as assigned
• Monitoring surveillance cameras

Qualifications:

• Administrative/front desk experience
• Excellent customer service and upbeat, friendly personality
• Excellent written and verbal skills
• Microsoft Office experience
• Strong communication and decision-making skills
• Organized, detail- oriented, and able to multitask
• Data entry skills

Requirements:

• HS Diploma (or equivalent) is required
• Proficient with Microsoft MS programs; Word, Outlook, and Excel
• Strong verbal and written communication skills
• Must have strong time management skills and be able to work well in a fast-paced environment.
• Must possess critical thinking skills, discretion, and trustworthiness with confidential information
• Must be able to lift to 30 lbs
• Bilingual (in Spanish) a plus but not required
• Vertilinc (preferred)

Benefits

• Medical Insurance, dental, and vision insurance
• 401K Matching Program
• 10 Paid Holidays (may vary between properties)
• 17 PTO Days
• Advancement Opportunity

AKAM is committed to maintaining a diverse workforce and an inclusive work environment. AKAM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants are encouraged to apply and will be considered for employment without regard for any characteristic protected by applicable law.

Mon to Fri from 7:00am - 3:00pm